Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews of Hotel Amapola Resort

3.5 out of 5
Hotel Amapola Resort
Playa Jaco, Jaco, Puntarenas

Reviews

7.8

Good

Rating 10 - Excellent. 87 out of 305 reviews" "
Rating 8 - Good. 119 out of 305 reviews" "
Rating 6 - Okay. 64 out of 305 reviews" "
Rating 4 - Poor. 29 out of 305 reviews" "
Rating 2 - Terrible. 6 out of 305 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy the day/night
Stayed 1 night in Feb 2024
Response from Amapola Resort on Feb 29, 2024
Gracias por tus buenos comentarios, estamos trabajando para dar un mejor servicio a nuentros clientes y valoramos sus comentarios.

6/10 Okay

Mauricio

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We are a party of 6 that stayed in 3 Junior Suites. Rooms are nice and service is good. Property urgently needs updating and repairs. According to the information displayed in Expedia, Breakfast was supposed to be free but, the hotel staff said that it was not included in the rate. So we had no complimentary breakfast.
Stayed 1 night in Feb 2024
Response from Amapola Resort on Feb 20, 2024
Agradecemos sinceramente por elegir nuestro hotel para su estadía y por tomarse el tiempo para compartir sus comentarios con nosotros. Nos alegra saber que encontraron nuestras Junior Suites bonitas y que recibieron un servicio satisfactorio durante su visita.Lamentamos profundamente las discrepancias que experimentaron con respecto al desayuno. Nos esforzamos por garantizar que toda la información proporcionada sea precisa y clara, por lo que investigaremos este problema para corregir cualquier malentendido futuro.Además, apreciamos sus comentarios sobre la necesidad de actualizaciones y reparaciones en la propiedad. Tomamos en serio sus observaciones y estamos comprometidos a mejorar continuamente para brindar una experiencia excepcional a nuestros huéspedes.Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro y de superar sus expectativas en su próxima visita.

6/10 Okay

allison

Stayed 1 night in Dec 2023
Response from Amapola Resort on Feb 20, 2024
¡Gracias por tomarse el tiempo para compartir sus reseñas! Valoramos sus comentarios y estamos encantados de que haya disfrutado de su estancia en nuestro resort. Lamentamos cualquier inconveniente con el servicio y estamos tomando medidas para mejorar. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a nice hotel. The pool was exceptional. The counter staff that I interfaced with or knowledgeable, efficient and very friendly, certainly customer orientated individuals work at this place
Stayed 1 night in Jan 2024
Response from Amapola Resort on Feb 20, 2024
¡Gracias por tomarse el tiempo para compartir sus reseñas! Valoramos sus comentarios y estamos encantados de que haya disfrutado de su estancia en nuestro resort. Lamentamos cualquier inconveniente con el servicio y estamos tomando medidas para mejorar. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Amapola Resort on Feb 20, 2024
¡Gracias por tomarse el tiempo para compartir sus reseñas! Valoramos sus comentarios y estamos encantados de que haya disfrutado de su estancia en nuestro resort. Lamentamos cualquier inconveniente con el servicio y estamos tomando medidas para mejorar. Esperamos darle la bienvenida nuevamente en el futuro.

8/10 Good

Juan Pablo

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amapola Resort on Feb 20, 2024
¡Gracias por tomarse el tiempo para compartir sus reseñas! Valoramos sus comentarios y estamos encantados de que haya disfrutado de su estancia en nuestro resort. Lamentamos cualquier inconveniente con el servicio y estamos tomando medidas para mejorar. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Marco, Desamparados

Traveled with family and small children
Liked: Staff & service, amenities
Not available towels in the check in and the jacuzzi was out of service.
Stayed 1 night in Oct 2023

6/10 Okay

Jalita

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice but need to be updated a little. The pool is amazing they have a game room cool restaurant is open 24 hours. Breakfast is the same everyday. The hotel is like a 10 min walk to Jaco Way and the beach
Stayed 3 nights in Oct 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

MARIA

Traveled with family
Liked: Staff & service
Disliked: Amenities
The staff is very welcoming and eficiente. The only thing I wish it could have more nature or green spaces inside. Everything else is very nice
Stayed 1 night in Oct 2023
Response from Amapola Resort on Oct 10, 2023
Thank you for your kind words regarding our welcoming and efficient staff. We appreciate your feedback regarding the desire for more nature or green spaces within the resort. We will certainly take this into consideration as we continue to enhance our facilities to provide a more natural and enjoyable environment. We're delighted that you had an overall nice experience.

6/10 Okay

Adrian

Traveled with partner
Liked: Cleanliness, staff & service
Not a 4 stars hotel, most likely a 3 stars. Is limited, prices are affourdable, pool is open til 5am in the morning, music must go down by 10 pm. Parking is limited. Hotel is not beach front but is some minutes away from it
Stayed 1 night in Sep 2023
Response from Amapola Resort on Oct 10, 2023
Thank you for sharing your feedback about your recent stay with us. We'll take your comments about the pool hours and music volume into account to enhance the overall experience for our guests.Additionally, we'd like to mention that we offer a second, more spacious parking area beyond the main entrance, providing convenience and ample parking options for our guests.

10/10 Excellent

Erick

Stayed 2 nights in Sep 2023

6/10 Okay

IOAN-FLORIN

Stayed 2 nights in Sep 2023

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Hector Ivan

Stayed 1 night in Aug 2023

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was great! Food ordered and delivered poolside was excellent! Good value for money.
Stayed 4 nights in Apr 2023
Response from Simon, departamento de recepción on May 16, 2023
Julie,Thank you so much for choosing us as your destination in Costa Rica. We are thrilled to hear that you had an incredible time, and we hope that you will return soon to enjoy more of our hospitality.Your presence brought us joy, and we are grateful for the opportunity to serve you. We strive to provide the best experience for our guests, and it brings us immense happiness to know that we succeeded in making your stay memorable.Costa Rica has so much more to offer, and we would love to welcome you back to explore and indulge in the beauty of our surroundings. Our doors will always be open for you, ready to provide another unforgettable experience.Once again, thank you for choosing us. We genuinely appreciate your support and look forward to seeing you again soon.reception, simon

8/10 Good

Sileny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Mar 2023
Response from Simon, Amapola Resort on Apr 12, 2023
Dear Sileny,We want to express our sincere gratitude for choosing our hotel as your destination for your recent stay. We are pleased to hear that you enjoyed your time with us and found our team members pleasant and helpful.We strive to provide the best service and comfort to our guests, and we are glad to hear that we met your expectations. We hope to have made you feel welcome and comfortable during your stay.We would love to have you back at our hotel in the future. If you decide to visit us again, please do not hesitate to contact us so that we can provide you with the best possible attention.Thank you again for choosing our hotel and for sharing your experience with us.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Sofia at the reception was the best. Pool and surroundings were very well maintained and cleaned on a daily basis.
Stayed 3 nights in Mar 2023
Response from Amapola Resort on Mar 20, 2023
Good afternoon, thank you for your visit, your comment is very important so that our guests have a great time.Sofia is a girl who transmits confidence and radiates happiness.Thank you.

10/10 Excellent

Eugenie M

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2023
Response from Amapola Resort on Mar 20, 2023
Good afternoon, thank you for your visit, your comment is very important so that our guests have a great time.We hope you can visit us again.

8/10 Good

Deray

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice but a little out of date. Definitely liked that they were pet friendly. Only bad thing was no internet in the room we stayed in at the back of the facility. Restaurant is fantastic.
Stayed 2 nights in Feb 2023
Response from Amapola Resort on Mar 20, 2023
Good afternoon, thank you for your visit, your comment is very important so that our guests have a great time.They are working on implementing more services, improving the ones we have.We hope you visit us another time and enjoy more.

8/10 Good

Terese, Buena Park

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Loved the staff- very friendly and helpful. The property was a bit run down, but they were fixing as we were there and looks to be improving daily! Margaritas restaurant was excellent! Great good & wonderful friendly staff. Great family hotel - all rooms central to the pool area.
Stayed 5 nights in Feb 2023
Response from Amapola Resort on Mar 20, 2023
Good afternoon, thank you for your visit, your comment is very important so that our guests have a great time.They are working on implementing more services, improving the ones we have.We hope you visit us another time and enjoy more.

6/10 Okay

Steve

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The power and water were both off for several hours on Friday. No compensation of any sort was offered. We were forced to go to a bar so we would not have to sit in our room in the dark
Stayed 3 nights in Jan 2023
Response from Amapola Resort on Mar 20, 2023
We apologize for the bad experience they had, at the time the priority was to solve the lack of electricity, since night was coming.In a new visit we will have you present to offer you the courtesy that we missed that day.Thank you very much for understanding.

4/10 Poor

James

4/10 Poor

Prakash

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The breakfast in morning was horrible, hassle to get extra towel, outdated rooms,
Stayed 2 nights in Dec 2022

6/10 Okay

LUIS

10/10 Excellent

Ronaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Amapola is a great place over Jaco Beach. Just perfect for families with small kids. The pool is great and it has amenities for the small ones and for adults. Rooms are excellent and just in front of the pool. Mexican restaurant beside the hotel is great! Ask for the Tacos for Share (pa’ compartir)
Stayed 1 night in Nov 2022
Response from Lili on Nov 29, 2022
Muchas gracias por su visita, sus comentarios son muy importantes para nosotros, esperamos nos puedan visitar nuevamente.

6/10 Okay

ROSIE MARIE, TIJERAS

Liked: Cleanliness, staff & service
We were stuck in a room furthest from the pool & restaurant. The room needed some serious updating & maintenance. The bed was on par with a rock and the pillows weren't much better. The casino wasn't operating, nor was the Italian restaurant. We asked if we could use the bicycles parked near reception - the lady just said "No." Linens def not Egyptian cotton! Towels were something handed down from a Motel 6. The the good side - the employees were quite friendly & helpful, the pool was very clean, and the location is decent. We felt safe walking to restaurants & the beach. The maid went above & beyond to clean what appeared to be black mold off the shower ceiling. The A/C worked great. Being in the back of the property, we had a cute little mini-super right outside the gate. The free breakfast was good, made to order & very quickly. However, the 'orange juice' tasted more like Sunny D.
Stayed 5 nights in Jun 2022

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Marco Hernandez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were so nice and the service was excellent. I liked everything from this place ……… sure I will come back again.
Stayed 10 nights in Feb 2022

4/10 Poor

Rebeca

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Al hotel le hace falta mucho mantenimiento. El televisor del cuarto no servia. El general se veia la habitacion descuidada.
Stayed 1 night in Feb 2022

10/10 Excellent

Juan, Wenatchee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it very much!!! Would definitely come back.
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

4/10 Poor

KAJAL

Traveled with family
Disliked: Amenities, property conditions & facilities
I only like restaurant where paid service. Booked 2 Rooms. One is not rentable. Shower is not working. Limited Towels. I never saw such a slow WIFI anywhere. Every minute WIFI connection stopped.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del personal es digno de destacar. Atencion al cliente muy especial. Trabajadores de planta, jardineros o guardas muy amables y simpaticos.
Stayed 1 night in Jun 2021
Response from Lili on Jun 22, 2021
Muchas gracias por el comentario, es muy importante para nosotros el saber que estamos haciendo las cosas bien. Nuestros clientes cuando ingresan, nuestros amigos cuando se van. los esperamos pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Nice place but breakfast is not too good phony bacom "spam" eggs precooked and salty
Stayed 1 night in Apr 2021
Response from Mario Delgado on Apr 18, 2021
Gracias por su comentario, lamentamos su experiencia con el desayuno, lo comentaremos con la administración para tomar las medidas :)

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Visit to Costa Rica
My first trip to CR! I felt very safe with the precautions taken during the COVID. Your staff was very nice and had a very high degree of hospitality! Than You and I look forward to my next visit! Gracias and Pura Vida! 👊❤️👊
Stayed 7 nights in Mar 2021
Response from Mario Delgado on Apr 10, 2021
We are glad with your satisfaction, thanks a lot for your opinion and hope to see you again

8/10 Good

Karla

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was worth the price. The pool was nice, decent breakfast
Stayed 1 night in Feb 2021
Response from Mario Delgado on Feb 23, 2021
Muchas gracias por su opinión Doña Karla, esperamos poder contar nuevamente con su visita :)

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, el parqueo un poco descuidado poca área bajo techo
Stayed 2 nights in Jan 2021
Response from Liliana on Feb 4, 2021
Muchas gracias por su comentario porque nos ayudan a crecer cada día,

6/10 Okay

Adolf

Stayed 1 night in Jan 2021
Response from Mario Delgado on Feb 10, 2021
Muchas gracias por su opinión, para nosotros es muy importante :)

4/10 Poor

Daniel, San Jose, Costa Rica

Traveled with partner
Disliked: Property conditions & facilities
Check-in experience was awful. No information on any kind was given. No wifi password, no amenities information shared, no Breakfast info. It was like if the guy at the front desk didn't want to be there. This was our 1st time at Amapola and most definite the last. The TV at the room was not working, so when we called for help to the front desk using our cell phone we had to dial 4 times for someone to pick up, then they sent the guy from security to check on the TV. Bathroom only had 2 towels, No floor towel or face or regular towels for hand wash. We got them after complaining. Service at the pool bar awful as well, they CHARGE the ice plus they never had change for you to pay with cash, therefore they say sorry no change. OVERALL AWFUL EXPERIENCE. The only good service we got was from Sandy at breakfast in the reataurant.
Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveler

Stayed 1 night in Jan 2021
Response from Mario Delgado on Jan 8, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020
Response from Mario Delgado on Jan 8, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
jaco trip
Everything was very clean and quiet
Stayed 4 nights in Sep 2020
Response from Lili on Oct 24, 2020
Muchas gracias por su comentario.

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice pool, great staff. Will visit again next time in jaco
Stayed 2 nights in Feb 2020
Response from Hotel Amapola. on Mar 3, 2020
Good morning. Your coment means a lot for us, we hope you join us the next time. Thanks a lot.

6/10 Okay

Joanne

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Amapola on Mar 3, 2020
Gracias por su visita

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Amapola on Feb 18, 2020
Estimado viajero. Gracias por tu comentario y por haber elegido nuestro hotel. Estoy feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestro hotel.