Ratings based on 122 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Costa Rica

Room not ready at check in

Posted Jul 18, 2017
Room was ready until 3pm even though it was suposed to be at 2pm. They didnt apoligize, and said it was caused by nationa tourism. If you pay a hotel, it has to be ready on time. Terrible staff, didnt care about a solution
3 out of 5
by A verified traveler from Largo, FL

Property nice but received wrong view room

Posted Jul 15, 2017
Pros: Locations was nice. A little away from town but a rather cheap taxi ride. A little loud from truck traveling on the highway next to the hotel.
Cons: Some of the units are better kept than others. Wifi was spotty and slow.
Due to travel/plane delays we arrive late to the property. We were quickly assigned a room and brought our luggage to the room. The room booked and paid for on Expedia was for a pool view room and we were given a garden view room. We were also told that it had 2 twins for the kids but there was only what appears to be a double or queen. Try getting your teenage boys to share a bed! The staff asked us to check with them next following day and they would check with the owner. The following morning it was like we were being done a favor to get what we actually paid for. We packed up our luggage and moved to the new unit which was very nice and had two separate beds for the kids. When we did check out the hotel had printed paperwork that showed garden view. Still not sure if the hotel was provided with incorrect info or what actually happened. Expedia was very non responsive to multiple requests to check on what happened. Was always promised a response but never came. After many other calls this is the response received today. We have advocated your case with the hotel representative, unfortunately, Hotel Club Del Mar has denied your request for a refund. Was only asking for a credit for the one night for the difference between the garden view and pool view rates. Did not really think I was asking for much. Way to leave a bad taste in the mouth of a customer that frequently visits Costa Rica. Overall the stay was pleasant and in a pretty good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beachfront hotel with great access to everything

Posted May 23, 2017
An hour away from Manuel Antonio, 20 steps to the beach ... easy walk to downtown Jaco. People at the hotel were great, wonderful pool, nice breakfast. Wonderful place to stay!
5 out of 5
by Michael

Posted Apr 17, 2017 on Hotels
Fantastic stay. The staff was extremely nice and friendly. The owner even stopped by and asked us how we were doing. My wife and I were on our honeymoon and they made it a wonderful trip.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 8, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Pros: staff friendly. Pool great. Breakfast good. First time finding it difficult. Did hear some road noise from the trucks going up the hill. Rooms large.
Location: found good food in Jaco Lemon Zest as well as El Barco. Next town over excellent food at El Galleon in Los Suenos. Two national reserves excellent.
Early April warm and humid. Flowers in abundance at hotel. Cicadas in abundance lots of noise. Beach is really dark sand. Water is not clear. Sunsets wonderful. Easy to take a surf board lesson. Beach crowded on Saturday and all yours on Monday and Tuesday.
Comment from Hotel Management
Apr 9, 2017 by Grethel Díaz , Reservations, Hotel Management
Thank you for your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sun Valley Idaho

Nice hotel, great pool, on the beach.

Posted Mar 29, 2017
Pros: Great location. At the far end of Jaco Beach. Quiet. Could walk the length of beach. Friendly personal service. Beautifully maintained.
We loved Club Del Mar so much that we changed our plans and stayed an extra night here. Do know that it feels more like an American resort than an authentic CR hotel. But there are iguanas and sloths right on the property. Beach was perfect for boogie boarding. Free beach towels!! Hotel had both boogie and surf boards to rent. Good food for reasonable price.
Comment from Hotel Management
Apr 9, 2017 by Grethel Díaz , Reservations, Hotel Management
Thank you for your visit.
4 out of 5
by Thomas

This traveler left a rating score only Posted Mar 7, 2017 on Hotels
4 out of 5
by Glinder

Clean, nice and convenient

Posted Feb 4, 2017 on Hotels
I keep coming to this hotel every year. I've tried some other ones in the same area, but this is the best option for the price.
4 out of 5
by Jean

This traveler left a rating score only Posted Jan 23, 2017 on Hotels