Ratings based on 68 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

paradise

Posted Jan 19, 2017
Pros: location, peacefulness
I've been to Pumilio about 4 times now and every time I'm more in love with it. the staff are extremely helpful and kind. love the location and facilities
Comment from Hotel Management
Jan 21, 2017 by Laura, Hotel Management
Thank you for your feedback - your opinion truly helps us make our guest’s experience even better Our staff was very happy to see you again, I was so sorry I missed you this time, hope to have you back soon, Pumilio is like your home! Nice to hear you liked all the investments we made last year. Happy New Year! Hugs from all of us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville,FL

Posted Dec 28, 2016
Pumilio is fantastic!Clean and comfort room and private. The staff are sooooo warm and helpful! They are the best hotel staff I've ever seen! Also, if you don't want to go out to eat, they will help you order delicious food and deliver it to your room at a very reasonable price (you don't need to pay more than you go to the restaurant by yourself). There are plenty of great activities to do around the area and you can easily make a reservation whether by emailing Pumilio or at the reception desk. If I'll go Jaco again I'll definitely choose Pumilio!
Comment from Hotel Management
Dec 29, 2016 by Laura, Hotel Management
Hello! Thanks for your feedback and kindly comments that are very important for us, the best way to keep improving for our guests satisfaction that has been our priority! We give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. We chose the best restaurants in the area and have there menus and bring what our guest decide and serve it where your prefer, dinning room, terrace, balcony suite or even at the pool deck, it's the best way to have variety specially in Jaco that we have lots of restaurants! If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards and a Happy New Year!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, Ma

Posted Dec 15, 2016
Great place to stay. Staff were very friendly and helpful. Will definitely go back again. I recommend it if you are staying in Jaco Costa Rica.
Comment from Hotel Management
Dec 16, 2016 by Laura, Hotel Management
Hello! It was a pleasure to have you with us! Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hope to have you back soon in the future leaping into happiness at Hotel Pumilio! Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to Jaco. Stuff in hotel grea

Posted Nov 28, 2016
Stuff in hotel went above and beyond. Great view from the room
Comment from Hotel Management
Dec 11, 2016 by Laura, Hotel Management
Hi! Thanks for your kindly comments and rating that is very important for us! All our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. Nice to hear our staff is doing a good work! Hope to have you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Corona, California

I'd love to come back

Posted Nov 10, 2016
Beautiful location, spacious and comfortable room, very friendly and helpful staff.
Comment from Hotel Management
Nov 11, 2016 by Laura, Hotel Management
Thank you very much for your rating and kindly comments that really counts! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. Pumilio is strategically located to explore Costa Rica like being pamper at home surrounded by nature but close enough to lots of activities, restaurants and things Jaco or Herradura Beaches offer. The rooms were planned to be spacious and bright with the kitchen outside so our guests can keep in contact with nature and avoid the food smell inside the room, we try to have all the basics to make it easier to use them. And we finished renovating last June! Nice to hear you like them! Hope to have your back soon! Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Venice, United States of America

Beautiful boutique hotel

Posted Oct 31, 2016
Small hotel off the beaten path. Pool is amazing and there is not a bad view! Downtown Jaco is a 6 dollar taxi ride. Breakfast was included and was excellent. The front desk staff could not be more helpful. They will arrange tours, dinner reservations... you name it! Rooms are spotless
Comment from Hotel Management
Nov 2, 2016 by Laura , Hotel Management
Hello! Thanks for your ratings and kindly comments, our guest satisfaction is our priority to give the importance our guest deserves specially knowing you are spending the vacation time with us! Like the pictures you shared and that you enjoyed our service, breakfast, rooms and location close to lots of activities and things the area offers but surrounded by nature. Hope to have you back in the future! Best regards!!!
4 out of 5
Recommended
for Students
by A verified traveler from Kelowna, BC

Wonderful time had by all at Pumillio

Posted Oct 21, 2016
Pros: It was beautiful and off the beaten track.
Cons: The air conditioner dripped on my husband all nite the whole time we were there and the staff was notified twice and also the microwave did not work.
Location: There is not much to do nearby but It is about a 15 min bike ride into the town of jaco so it would be easier to take a taxi.
We really enjoyed our stay at Pumillio. Krishne and Milton were awesome hosts and the staff were very kind and helpful. They even saved us our breakfast on the last day as we didnt make it to breakfast.
Comment from Hotel Management
Oct 22, 2016 by Laura, Hotel Management
Hello! It was a pleasure to have you leaping into happiness at Pumilio! Sorry about the air conditioner and microwave issues, we changed them last June and are brand new, the company finally came to check them and the issues are fix, I really feel bad about the situation, please excuse us! This rural area is perfect to relax and close enough to enjoy all the activities the area offers away from noise. Thank you for your kindly comments and rating! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. Like to hear Milton and Krishne were kind and helpful! For breakfast we decided not to have schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. We added “tamales” typical dish for Christmas in Costa Rica, now we serve them at breakfast every day so our guest can try them. At Pumilio every day is a Holyday! Hope to have you back in the future leaping into happiness! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Pearland. TX

Staff very helpful, courteous & knowledgeable

Posted Oct 5, 2016
Pros: Staff & seclusion of hotel, not commercial like big resort.
Cons: Location of beach to hotel, a few mile away no too convenient.
Location: Need a car or taxi to do most activities, beach, excursions & attractions
Well kept, only 10 rooms, very private & secluded for couples, families or anyone that wants to just relax.
Comment from Hotel Management
Oct 7, 2016 by Laura, Hotel Management
Hello! Greetings from Hotel Pumilio! Thank you for your kindly comments and rating! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. Pumilio is strategically located to explore Costa Rica like being pamper at home surrounded by nature but close enough to lots of activities, restaurants and things Jaco or Herradura Beaches offer. I agree you have to go on a car or taxi, when guests are booking the tours with us we pay for the taxis and thats why we use the tagline Mountain & Ocean, so those that want to be beach front don't expect that with us, our guests love to be away from the noisy town. Hope to have you back in the future! Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale, Florida

Hidden Gem Boutique Hotel

Posted Oct 3, 2016
Pros: Breakfast friendliness helpfulness location
Location: close to Jaco Atving and ziplining close by Close to Jaco Beach and Playa Hermosa Beach
Pumilio Mountain and Ocean Hotel is tucked into the hills just outside of Jaco! Situated a long a stream among lots of lush greenery the hotel faces all the greenery that Costa Rica is known for. We arrived the last week of September which is the green(rainy) season and although it did rain it never rained on any of the outdoor activities we planned for the week. Mostly in the afternoon and evenings. The included full breakfast was the best of both worlds as there was authentic breakfast and the normal eggs, omelettes and waffles and toast! Fruit, cereal, meat and tamales were also choices! The rooms are super spacious and come with bathrobes and lots of pillows. The only downside was the bed was pretty hard as I am used to a softer mattress. We found that our fridge wasn't working correctly and they sent someone to replace it immediately! We ordered dinner each night from the menus supplied as we were exhausted from all our outdoor activities. The pool was pretty warm and refreshing! I would definitely recommend this hotel and cannot wait to return another time! Everyone at the hotel is super nice and very helpful. We scheduled our trip to Manuel Antonio National Park thru the hotel and it was a fantastic tour! Pura Vida!
Comment from Hotel Management
Oct 3, 2016 by Laura, Hotel Management
Hello! Thanks for your kindly rating, comments and for sharing some of your photos! It was a pleasure to meet you and have you leaping into happiness at Pumilio. We agree our location is perfect to stay surrounded by nature, with lush vegetation, birds and lots of peaceful environment! But close enough to lots of activities and things to do in the area. The rainy season in Costa Rica is very nice too, and as you say usually rains in the afternoon or evening, it's hard to have a whole rainy day and all the vegetation is perfectly green! For breakfast we decided not to have schedule, guests that are going to tours frequently needs it before 7 a.m. and other want to sleep until late, we change daily because people love long stays. We added “tamales” typical dish for Christmas in Costa Rica, now we serve them at breakfast every day so our guest can try them. Thanks for mentioned you enjoyed! Sorry to hear you didn’t know we have memory foam mattress for those that prefer a softer bed, we will make sure to announce this option better. At your next visit you can ask for a special comfort to make the bed less stiff. We chose the best restaurants in the area and have there menus and bring what our guest decide and serve it where your prefer, dinning room, terrace, balcony suite or even at the pool deck, we like to hear you enjoy this idea for other meal times. All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time. If you ever forget, or lose your happy all you have to do is come back to Pumilio. We know how to find the happy in you. Hope to have you back soon. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from st thomas, usvi

Amazing hotel and very accommodating

Posted Sep 23, 2016
The property is very beautiful, rooms are big and specious. We had to cut our stay short due to medical issue and hotel was very understanding and accommodating.
Comment from Hotel Management
Sep 23, 2016 by Laura, Hotel Management
Hello! Thank you for your kindly comments and rating! All of our guests are always more than welcome in our Boutique hotel. We work hard to give the importance that our guests deserve, especially knowing that they are sharing with us their vacation time, we are sorry you had to leave the hotel before and hope you get better soon, we already contact Expedia to let them know we are not going to make any charges for the last days! The rooms were planned to be spacious and bright with the kitchen outside so our guests can keep in contact with nature and avoid the food smell inside the room, we try to have all the basics to make it easier to use them, and we renovated all of them last June! Hope to have you back in the future leaping into happiness at Pumilio! Best regards!