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Reviews of Hotel Puerta de la Luna

4 out of 5
Hotel Puerta de la Luna
Calle Canonigo Melgares Raya, s/n, Baeza, Jaen

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 133 reviews" "
Rating 8 - Good. 40 out of 133 reviews" "
Rating 6 - Okay. 16 out of 133 reviews" "
Rating 4 - Poor. 2 out of 133 reviews" "
Rating 2 - Terrible. 2 out of 133 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Santiago

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The AC system in the room was out of service. Being in the attic the temp in the room was worm what made sleeping very difficult. There was a very strong smell to sewers inside the elevator to the second floor that was also noticeable in the second floor corridor.
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
4 stars an overestimate in January
In January, out of season, the bar and restaurant were closed. I was unable to make a good night herbal tea as there was no kettle on in the room. The TV was tiny and not adjustable to make for easy viewing except in bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, charm building and beatifully decorated. Just a few steps from all you want to see in Baeza.

8/10 Good

jose maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must.
very nice hotel, very clean. people is friendly. parking a little small (entrance) if you have a big car. coffee is bad for the quality of hotel, really bad. wifi not the best, but workable. room very nice, bed very confortable. location is excellent if you want to visit the town.
Stayed 1 night in Dec 2022

10/10 Excellent

Kevin Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Loved this hotel. It was beautiful, much nicer than the photos. Lovely pool area and such a peaceful place to relax. Lovely rooms and great styling.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena localizacion y piscina chula
Hotel bonito con un patio interior precioso. Nos tocó una habitacion amplia pero sin ventanas y con muchas escaleras.
Stayed 2 nights in Aug 2021

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Beautiful hotel with great location to main monuments. Our room was beautiful with a jacuzzi and a separate room for our son. Front desk staff extremely helpful!
Stayed 1 night in Jul 2021

10/10 Excellent

TC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times in a varied selection of the rooms and have always enjoyed the pleasant, non-intrusive staff and the excellent restaurant. It’s handy for the centre and for the marvellous walkway overlooking the valley to the distant sierras.
Stayed 2 nights in Jul 2019
Response from julio López on Aug 4, 2019
Thank you very much for your kindly opinions. Julio López

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Ok but not cheap Bathroom would need some repair work and refurbishing
Stayed 1 night in Feb 2019
Response from Julio López on Feb 28, 2019
Muchas gracias por su amable opinión

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special stay.
Beautiful spaces. Lovely restaurant. Easy to walk to many sites of interest.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A doorway to history
Baeza is a delightful town and the Hotel Puerta de la Luna is a perfect setting for exploring its medieval and renaissance treasures. The nearby cathedral is a must-see. The audio tour in English was one of the best we have encountered on our travels. My only disappointment was that we didn't book two nights at the hotel.

10/10 Excellent

Kathleen, Ruislip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
We all loved this hotel! The decor is very stylish and in keeping with this 17th century building. Staff are very friendly, rooms comfortable with good air-con and our 6 course tasting meal in the courtyard was excellent. Delightful,romantic setting...would definitely recommend.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for Baeza and Ubeda
Great hotel, thoughtfully constructed from old buildings in centre of old Baeza. Staff were very friendly

10/10 Excellent

Manon, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Pretty quiet, restaurants near the hotel, room clean and neat, very good breakfast; it was difficult to use the WI-FI... I had to open the door!!! There was a bath tub in the bathroom: I was really happy! I recommend it!

10/10 Excellent

Monique, Linares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel in beautiful city
Chose this hotel for a couples escape after a very hectic year, and could not have been more delighted. The hotel itself is stunning, with picturesque courtyard, orange trees and beautiful pool surrounded by some of the hotels rooms with balconied French windows. The room we were given overlooked the terrace, and was luxurious, with a separate living area, huge comfortable bed with premium bedding, and a bathroom with jacuzzi, separate massage shower and vanity unit. Staff were attentive, professional and courteous. As it was a cold night, we decided to have dinner in the hotel, and it did not disappoint. Both my husband and were delighted with our choices of starter, main and dessert, and again the service was excellent. All in all, it was a fantastic short stay in a beautiful city. The hotel´s attention to detail will ensure you will not be disappointed. I wish I was back there now.

10/10 Excellent

Miguel, Buffalo NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location with a real traditional feel
This hotel has a charming Andalusian courtyard replete with sour orange trees and lounging chairs. The building is impeccably restored 15th century parish house. You can't beat the feel of age and history that is reflected in every wall. The view at night of the lights on the cathedral tower sorounded by darken skies was awe inspiring. Rooms are clean and very simple with clean and functional bathrooms. Tapas bar is cozy and serves award winning tapas. Restaurant is very good and breakfast is well worth the surcharge. Parking is a few blocks from hotel but pay the extra fee to keep your car safety ensconced since Baeza is a walking paradise. Location is ideal for enjoying the town on foot and returning to hotel for a relaxing meal after a day of hiking around. Don't miss the cathedral it is exceptional and the precipitous climb to the steple is rewarded by a commanding view of the Andalucian olive tree covered hills.

10/10 Excellent

Miguel, Buffalo NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic building excellent food and location
Excellent location next to Cathedral . Pay extra and use hotel garage since there is no parking available on streets. Award winning tapas bar right in the hotel. Excellent service and beautiful courtyard in typical Andalusian style. 2 nights was sufficient to see all the sites in historic town. Rooms are simple and TV is limited but that's not reason we were there for. Pool in courtyard is more decorative than functional.

10/10 Excellent

Gillian, Grindleton, Clitheroe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful gem in Baeza
A beautiful boutique hotel in the old quarter of Baeza - lovely courtyard and pool under the cathedral bell tower.

8/10 Good

Malcolm, Benfleet

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay in Baeza
Lovely hotel lots of charm and character. No tea or coffee making facilities and the one in the reception area wasn't working either.

8/10 Good

Stephen, Manchester

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Very nice setting in a great location. Service was OK but not great. Swimming pool was ok for kids, but very cold and not very clear. Jacuzzi in room not working and nothing they could do, not offered to waiver parking or anything else. Would stay again though as the room was very good, hotel looked lovely and location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, very comfortable, hotel.
A brilliant hotel. We went for a superior room and ended up under the eaves but the air conditioning was excellent so we didn't have the problems other people experienced. It was also very quiet although there was a wedding -- it may be that the hotel put us in a quiet room as we may have been upgraded. We were expecting a balcony but instead had a separate sitting room which we loved. The balconies only look over the pool anyway and are not very private if you want to sit or eat on them. (They may also not be big enough -- we could only guess from what they looked like from below.) They didn't have tables and chairs on them. We love Baeza and if we were to come back, we'd use this hotel again, no question. Staff were very friendly and helpful. The toiletries, by the way, are amazing. Hand wash and shampoo/shower gel in dispensers but you can buy them from the lobby if you are feeling rich!

10/10 Excellent

Neil, Maesteg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baeza stay
Great hotel with loads of character near the cathedral in Baeza.

10/10 Excellent

Nicholas, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Individual hotel
Very comfortable and individual hotel in an historical area.

6/10 Okay

Leo

Liked: Cleanliness
Disliked: Staff & service
Nice Hotel at first impression
Nice hotel at first impression but poor staff management and not polite.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of the old part of Baeza
Very pleasant stay. Baeza seems very quiet during Christmas.

10/10 Excellent

Wendy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Our stay at Hotel Puerta De La Luna was excellent. A great place to meet with friends. Good location for exploring the town of Baeza. A bit difficult to find so recommend ringing prior to arrival to get directions especially to garage at rear if driving.

10/10 Excellent

Francois, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location...
We really enjoy spending one night in this charming hotel, we would come back for a couple of days next year to complete our visit of amazing Baeza, try the restaurant of the hotel and ask for room 312 again.

10/10 Excellent

Cari, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Puerto de Luna Review
Perfect, very close to area/park to walk around and see the olive groves

10/10 Excellent

Aspenleaf, USA

Liked: Cleanliness, staff & service, property conditions & facilities
A gem
A delightful experience. This rustic hotel has charm and a library. Our only complaint was the lack of adequate cooling, but then it is in an antique building. Parking was difficult.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Very minimal hotel experience
The front desk was not very welcoming. Did not help with the luggage or with finding the room although they were not busy. The hotel restaurant food was terrible. This was my least favorite hotel during my month long trip.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient spot for our overnight stay
Lovely hotel - our only problem was that it was not too easy to find up the narrow cobbled streets and parking was not easy

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
céntrico en el centro histórico, muy cerca de restaurantes y bares
Stayed 2 nights in Jan 2024

8/10 Good

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenísima ubicación
Pasamos solo una noche y no desayunamos (me pareció demasiado caro) por lo que tampoco tengo mucho que decir. Cama muy cómoda y ubicación excelente. Si vas en coche lo tienes que dejar apartado porque el hotel se encuentra en el casco histórico, con calles muy estrechas.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel bonito en el centro del casco antiguo de Baeza
Stayed 1 night in Nov 2023

2/10 Terrible

Jorge

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Mala noche para un trabajador...
Hotel con esencia en el casco antiguo de Baeza, pero con falta de mantenimiento, falta de limpieza y sin calefaccion. En las ventanas del baño hay hongos, y suciedad de no limpiar hace tiempo, un desastre.
Stayed 1 night in Oct 2023

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Javier

Stayed 1 night in Apr 2023

10/10 Excellent

vincent

Stayed 1 night in Mar 2023
Response from Juan de Dios Sánchez on Mar 16, 2023
Estimado Vincent,Muchas gracias por sus comentarios. Nos tiene a su disposición para una próxima ocasión.Saludos

10/10 Excellent

Bertha Eugenia Garabana Torres

Traveled with partner
Liked: Cleanliness, staff & service, amenities
muy bonito
Stayed 1 night in Mar 2023
Response from Juan de Dios Sánchez on Mar 16, 2023
Estimada Berta,Nos agrada que haya colmado sus expectativas en su viaje a Baeza. Estaríamos encantados de volver a recibirle en una próxima ocasión.Saludos

10/10 Excellent

AMALIA

Stayed 2 nights in Jun 2022

8/10 Good

Inmaculada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022