Ratings based on 149 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A 5 star hotel indeed

Posted Jan 8, 2018
Pros: Dining experience
Cons: can't think of any
it was a wonderful experience at the last leg of our road trip , hotel room was comfortable and clean. Staff were friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Lives up to the Taj reputation

Posted Dec 17, 2017
Absolutely lovely property and wonderful staff. Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Nov 5, 2017
Glorious building , warmest of welcomes and always attentive staff
Comment from Hotel Management
Nov 7, 2017 by Ashok , Hotel Management
Dear Guest, Thank you for your recent patronage and taking your precious time out in sharing the valuable feedback with us. We appreciate your special compliments for our staff and their services you experienced in the hotel and we shall definitely communicate a line of your appreciation to all our team members. Thank you once again and we look forward to welcoming you back to the Taj Jai Mahal Palace in near future. Kindest Regards, Ashok S Rathore General Manager
5 out of 5
by Analicia

Amazing stay at a gorgeous palace!

Posted Oct 20, 2017 on Hotels
The attention to details is phenomenal. They went over and beyond to help us celebrate my birthday- even placing rose petals in a bubble bath that surprised us when we came back to the room. The breakfast buffet was also good- the personnel at the reception were always very polite and accommodating. Our turn down service was also wonderful with towel animals and all.
Comment from Hotel Management
Oct 23, 2017
Dear Ms. Analicia, Thank you for your recent patronage and taking your precious time out in sharing your stay experience with us. We are glad to note that you had an amazing stay at the Palace. We shall certainly communicate your kind words to all our team members, who celebrated your birthday up to your expectations. Thank you once again for your feedback and we look forward to welcoming you back to the Jai Mahal Palace, Jaipur in near future. Kindest Regards, Ashok S Rathore General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from saint louis

Palace hotel

Posted Oct 4, 2017
Overall very enjoyable Pros : staff. Facility room , Cons. : breakfast varieties ,
Comment from Hotel Management
Oct 4, 2017 by Ashok , Hotel Management
Dear Ms. Liwa, Thank you for your recent patronage and sharing an overall positive stay experience with us. We value your feedback and look forward to welcoming you back to the Jai Mahal Palace in near future. Kindest Regards, Ashok S Rathore General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2017
Very good hotel and staff. Excellent service, good location.
Comment from Hotel Management
Sep 27, 2017 by Ashok, Hotel Management
Dear Guest, Thank you for your recent patronage and taking your time out in sharing the valuable feedback with us. We have noted your overall positive feedback towards the product and service you experienced in the hotel and we thank you for the same. We look forward to your continued visits to the Jai Mahal Palace in near future. Kindest Regards, Ashok S Rathore General Manager
5 out of 5
by Saroj

Posted Sep 3, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017
Dear Ms. Saroj, Thank you for your patronage and taking your precious time out in sharing the feedback with us. We are glad to note about your overall positive ratings towards the services and facilities you experienced in the hotel. Thank you once again and we look forward to your continued visits to the Taj Jai Mahal Palace. Kindest Regards, Ashok S Rathore General Manager
2 out of 5
by A verified traveler

A good hotel but on the way down

Posted Aug 20, 2017 on Hotels
This was my third time at the Hotel, and unfortunately since the last time the overhead railway has been built which spoils the setting of the hotel. Bad town planning ! The hotel prices are excessive. Two examples: - a buffet evening meal for five cost £170. Five minutes away a very good Indian restaurant - Spice charged £70 the following evening. - Hotel wanted to charge for a car to trip to Agra £240. All the web sites for one way taxis charged £70 (the price we paid). I am not sure how long the hotel can carry on charging these high prices. The Indian dancing in the evening didn't change for three consecutive nights. I think if the Hotel is to continue charging ridiculous prices it needs to seriously improve.
Comment from Hotel Management
Aug 22, 2017
Dear Guest, Greetings from the Taj Jai Mahal Palace!! Thank you for your continued patronage and taking your precious time in sharing the stay experience with us. It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests. We have noted your specific feedback with regard to overall product and food you experienced in the hotel. Based on your feedback, we shall definitely work upon the same. Your valuable comments and suggestions will help us in our continuous endeavor to make further improvements. We sincerely apologize for any inconvenience that may have caused to you in this regard. Your patronage to the Taj is extremely important to us and we look forward to welcoming you back and assure you of the best in service and hospitality. Kindest Regards, Ashok S Rathore General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cupertino, CA USA

The Jai Mahal is an oasis in a busy city!!

Posted Jul 15, 2017
Pros: Huge grounds in the middle of a busy city.
Cons: The hotel was perfect.
Location: Amber Fort is a must. We were very impressed with this magnificent fort and palace. Only about 30 minutes from the hotel. Also, Elphant Joy!!
The Jai Mahal is uniquely placed in the middle of Jaipur. The Jai has many acres of green space that can be used for many sporting activities. Peacocks strut around the grounds which gives the Jai Mahal an extra special feel. The food and service was excellent. The first night we ate at the Italian restaurant. It was very appearent the Chef had experience in Milan during his cooking apprentiship. The breakfast buffet was wonderful. The person who served us was gentleman name Mool. Mool made sure that our every need was met. He became close to all of our family members during our stay. Mool also made sure that he was present when we checked out of the hotel. We appreciate Mool's service!!
Comment from Hotel Management
Jul 21, 2017 by Ashok S Rathore , Hotel Management
Dear Mr. William, Greetings from the Taj Jai Mahal Palace!! Thank you for your recent patronage and taking your precious time out in posting your fantastic review on Expedia. It has been our privilege to have you stay with us. We have always been earnest in our endeavor to extend the very best of the Taj to our guests. We are glad to note about your overall positive feedback towards various services and facilities you experienced in the hotel. We appreciate your special mention for our Chefs in the Italian Restaurant and Mr. Moolchand, who made sure that your every needs are met during your stay with us. Thank you for your feedback and it will be our pleasure to communicate your kind words to all concerned team members. Thank you once again for your patronage and we look forward to welcoming you back to the Jai Mahal Palace in near future. Kindest Regards, Ashok S Rathore General Manager T 91 141 660 1111 F 91 141 222 0707 D 91 141 660 1111 Ashok.rathore@tajhotels.com Jai Mahal Palace, Jacob Road, Civil Lines,Jaipur – 302006 Rajasthan, India
4 out of 5
by A verified traveler

Posted Jun 28, 2017 on Hotels
Comment from Hotel Management
Aug 9, 2017
Dear Guest, Thank you for recent patronage and sharing your overall positive experience in the hotel. We value your patronage and look forward to welcoming you back to the Jai Mahal Palace in near future. Kind regards, Ashok S Rathore General Manager