Ratings based on 165 Verified Reviews

4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A 5 star experience for a reasonable price

Posted Apr 11, 2017 on Orbitz
This hotel impressed me from the food to the accommodations. The staff was very genuine. If you are a tourist, a central location to many of the sites.
Comment from Hotel Management
May 2, 2017 by Guest Relations Manager, Hotel Management
Dear Valued Guest, Greetings from Alila Jakarta. Thank you for having chosen Alila Jakarta as your preferred hotel in town during your last trip to Jakarta and thank you for having rated our hotel with 5stars and for your kind words about our team. We hope to welcome you again for another great experience at Alila Jakarta, Kindest regards, Guest Relations Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from California

Central Jakarta location

Posted Apr 4, 2017
Pros: Spa Services: great value and exceptional service Extensive breakfast buffet options Executive Lounge: complimentary happy hour drinks
Location: Jakarta Cathedral, Istiqlal Mosque
Overall, a great value for the location. Short walk to Jakarta Cathedral and Istiqlal Mosque. Take advantage of the hotel's spa services and, if you book an executive room, the complimentary happy hour drinks. Rooms are clean, spacious, and simple (i.e. not 5-star luxurious). Hotel's airport shuttle (extra charge) was good with the driver waiting right outside baggage claim with a sign.
Comment from Hotel Management
Apr 4, 2017 by Guest Relations Manager, Hotel Management
Dear Arjun, Greetings from Alila Jakarta. First of all, thank you for choosing Alila Jakarta. We are glad to hear that your stay was an excellent one, happy to know that you enjoyed our facilities and services. We look forward to welcoming you back at Alila Jakarta for another memorable stay. Warmest regards, Guest Relations Manager
4 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
May 2, 2017
Dear Valued Guest, Greetings from Alila Jakarta. Thank you for having chosen Alila Jakarta as your preferred hotel in town during your last trip to Jakarta and thank you for having rated our hotel with 4 stars. We hope to welcome you again for another great experience at Alila Jakarta, Kindest regards, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from toledo ohio

City center

Posted Mar 31, 2017
I was on business trip and location suitable. Area is not classy but safe . Carpet in hallways need updste.
Comment from Hotel Management
Apr 3, 2017 by Guest Relations Manager, Hotel Management
Dear Danny, Greetings from Alila Jakarta. Thank you for choosing Alila Jakarta and for sharing your experience via Expedia. It was our pleasure to have you as our guest and we look forward to welcoming back at Alila Jakarta. Kindest regards, Guest Relations Manager
5 out of 5
by A verified traveler

Posted Mar 4, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Alila Jakarta. We sincerely appreciate that you have taken the time to rate our hotel with 5 stars. We are looking forward to welcome you back soon. Kind regards, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

They cared about every detail

Posted Feb 5, 2017
Pros: Everything... really..
Cons: The location in the city is very convenient, however the street where the hotel is, is not so easy to identify the hotel to get there.
Location: You are near the national museum and the main symbol of the city with a park and most of the things to see around.
Has been long since I have not seen such dedicated staff to please you.
Comment from Hotel Management
Feb 6, 2017 by Guest Relations Manager, Hotel Management
Dear Alex, Greetings from Alila Jakarta. We are pleased to learn that you had a pleasant stay with us and we appreciate that you have taken the time to share your recent experience. We would like to thank you for your generous comments and we are looking forward to welcome you back in a not too distant future. Kind regards, Guest Relations Manager
4 out of 5
by A verified traveler

Rooms dated

Posted Feb 2, 2017 on Hotels
Hotels is great until you get to the rooms - rooms are a bit dated and mismatch the rest of hotel (reception, spa, restaurants etc)
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Alila Jakarta. Thank you for staying at Alila Jakarta and taking the time to share your experience. We sincerely appreciate your kind compliments about our hotel. We have also well noted your remarks about the rooms, we do have a renovation plan this year to offer our guests a better experience. Thank you for being our valued guest and we look forward very much in welcoming you again at Alila Jakarta. Best regards, Guest Relations Manager
5 out of 5
by BHAVESHKUMAR

Designer Hotel- Finest for Business Traveler

Posted Dec 26, 2016 on Hotels
Indeed it one of the Prime Place i love to stay. This is the second time i am staying in this hotel. They honor my request to offer Early Breakfast two time, i am really amazed. Blue Bird taxi is just parked outside, hence if you wants to mingle than it's at hotel door step at any time.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Kumar, Greetings from Alila Jakarta. Thank you very much for your excellent review of our hotel. We are delighted to know that you enjoyed your second stay we us and satisfied with level of service provided as well as our hotel's facilities. Thank you again and we look forward to welcoming you back at Alila Jakarta. Warmest regards, Guest Relations Manager
5 out of 5
by A verified traveler

Real relaxations

Posted Dec 14, 2016 on Hotels
I apprectated the responces of the hotel for my emergency case, they gave me all supports and confirmed my arrival to the airport prior time. Guests wouldnt need any things from the out side however, if any things needed they would provide taxi withen minutes. I would comeback soon
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Dear Valued Guest, Greetings from Alila Jakarta. Thank you for sharing your recent stay at Alila Jakarta. We are glad to learn that you enjoyed your stay with us and we look forward to welcoming you again on your next visit to Jakarta. Warmest regards, Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Overall I'm satisfied with my stay. The environment are clean, workers are friendly and helpful. But still there's room for improvement.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Dear Valued Guest, Greetings from Alila Jakarta We are delighted to read your positive review in this forum. Thank you for sharing details about your recent experience with us! We are glad that you have appreciated the the cleanliness of our hotel and the behavior of our Team. We hope to see you again at Alila Jakarta. Best regards, Guest Relations Manager