Very centralised location; near to shopping malls
Posted Aug 23, 2016
Overall, a good stay. However, we had to keep reminding the Housekeeping department to send more towels and toiletries to the apartment, as they were 5 adults sharing the 2-bedroom apartment.
The cups, glasses and plates were also limited to only 2 persons usage. We had to use glasses (instead of cups) to make coffee in the morning.
Comment from Hotel Management
Nov 19, 2016 by Fadlun, Hotel Management
We are delighted to know that you enjoyed the convenience of staying at Ascott Jakarta which is a very strategic locations - in the heart of the city on the bustling Sudirman – Thamrin – Grand Indonesia area.
We have taken your feedback constructively in regarding to our hotel facilities, we are deeply concerned that our facilities in the room had fallen short of your expectation. We have taken this opportunity to share your comment with the respective Department so that we can look into this, as we continuously endeavor to provide good service and facilities for our guests.
Once again, thank you for your constructive feedback and be assured we have taken it seriously and will ensure the corrective measures are taken.
Guest Service Manager