Ratings based on 87 Verified Reviews

4.0 out of 5
90% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MY

Best comfort within the city

Posted May 28, 2017
From day one of our stay the ascott stay has been a memorable experience with ever so helpful and friendly staff. The room is clean and has a very warm ambience with a very soft and Cosy bed making you feel that you do not want to leave the comforts of your bed or rather second home outside your home...,
Comment from Hotel Management
May 31, 2017 by lulu, Hotel Management
Dear Lin, Thank you for making Ascott Jakarta your hotel of choice. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you again and we hope to have the opportunity to welcome you and family, back to Ascott Jakarta Kind regards, Fadlun Jawas Guest Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from KUALA LUMPUR

NICE HOTEL CLOSE TO MALL

Posted May 18, 2017
Pros: I LOVE THIS HOTEL BECAUSE IS NEAR THE ONE OF THE BIGGEST MALL IN JAKARTA ( GRAND INDONESIA ) . ITS WALKING DISTANCE TO THE MALL. TRANSPORTATION EASY
Location: NEAR THE ONE OF THE BIGGEST MALL IN JAKARTA ( GRAND INDONESIA ) . ITS WALKING DISTANCE TO THE MALL. THAMRIN CITY MALL ALSO NEAR
I LOVE THIS HOTEL BECAUSE.THE PEOPLE WALKING THERE IS NICE AND EASY TO GO ANYWHERE DUE TO IN THE HEART OF JAKARTA
Comment from Hotel Management
May 22, 2017 by Lulu, Hotel Management
Dear Fazil, Thank you for taking the time to provide us with your feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you again and we look forward to welcoming you back in the near future Warm regards, Fadlun Jawas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra

Excellent hotel next door to shopping malls

Posted May 14, 2017
Pros: Everything
Location: Has shopping malls on two sides of hotel. Plenty of taxis, uber bikes and tuk tuk style transport outside hotel.
Excellent hotel in centre of Jakarta. Would definitely stay there again. Hotel in secure complex surrounded by high walls all vehicles checked by security before entry allowed. Staff at hotel help you across road. Room was amazing we booked Premier Apartment 1 bedroom. Hotel was well presented. Breakfast buffet was good. Number of shopping malls around hotel from low cost to high end meeting all requirements. Other malls only a few kms away but with traffic only achievable if you have time. Staff were helpful and went out of there way to assist when our transport to airport didn't arrive. Not a criticism of hotel just a point for travellers, traffic around hotel a nightmare so allow time in your planning to negotiate the traffic. From airport to hotel took us 1 hour 45 mins and airport only 26kms away. Return trip on a weekend day took 1 hour.
Comment from Hotel Management
May 16, 2017 by Lulu, Hotel Management
Dear Bernie, Thank you for making Ascott Jakarta your hotel of choice. We are truly grateful for your encouraging comments. We will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest regards, Fadlun Jawas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted May 5, 2017
The hotel is conveniently located at the major shopping complexes.
Comment from Hotel Management
May 12, 2017 by lulu, Hotel Management
Dear Guest, Thank you very much for your feedback. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Fadlun Jawas Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Very comfortable and friendly staff.

Posted Apr 16, 2017
Pros: Location of the hotel is perfect. Close to everything.
Room was huge and very clean. Staff was very friendly. Check in and check out was very fast.
Comment from Hotel Management
Apr 20, 2017 by fadlun, Hotel Management
Dear Danial, Thank you very much for your response. It was lovely to read that you also enjoyed our spacious apartment. We appreciate that sometimes little things like this can make a big difference to the comfort and therefore your stay when you’re away from home. We are truly grateful for your encouraging comments. We will share your kind words with the team, as it is certainly the best motivation for us to do even better in the future. Thank you once again for sharing your review with us. We look forward to welcoming you back again soon. Warmest Regards, Fadlun Jawas Guest Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for shopping,dinnng and many more.....

Posted Apr 10, 2017
Very polite n helpful front desk girl...nice gym....
Comment from Hotel Management
Apr 13, 2017 by Lulu, Hotel Management
Dear Khalil, Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Once again, thank you for your valued patronage. From all of us at Ascott Jakarta, we look forward to welcoming you again at any one of our serviced residences. Kind regards, Fadlun Jawas Guest Service Manager
5 out of 5
by Maria Helena

Nice hotel and great location

Posted Feb 28, 2017 on Hotels
The hairdyer is not work ...
Comment from Hotel Management
Apr 3, 2017
Dear Maria Helena, Thank you for taking the time to provide us with your feedback. We have taken your feedback constructively in regarding to our room facilities, I have taken this opportunity to share your comment with the respective Housekeeping and Engineering team so that we can do an immediate improvement as we continuously endeavor to provide good service and facilities for our guests. Once again, thank you for your constructive feedback and be assured that corrective measures are taken. Kind regards, Fadlun Jawas Guest Service Manager
5 out of 5
by A verified traveler

Solid, Affordable Stay in Central Jakarta

Posted Feb 4, 2017 on Hotels
- Beautiful and comfortable rooms - Prime location, right off the main road - East & West Mall is easily accesible by foot - Sort cab ride from National Monument, Musuems, Mosques, other cultural attractions - Extremely helpful and friendly staff - Wifi was average - Breakfast buffet was good but small - Gym equipment was quite old
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Anonymous , Thank you for taking the time to write such a lovely review for us at Ascott Jakarta. We are so pleased to hear that you thoroughly enjoyed your stay. It was lovely to read that you enjoyed our apartment. We appreciate that sometimes little things like this can make a big difference to the comfort and therefore your stay when you’re away from home We have taken your feedback constructively in regarding to our gym facilities, we are deeply concerned that it had fallen short of your expectation. I have taken this opportunity to share your comment with the respective Department so that we can look into this, as we continuously endeavor to provide good service and facilities for our guests. At Ascott Jakarta we provide Continental breakfast and supplement it with two or more hot dishes or egg stations. We consistently share breakfast feedback to our breakfast service provider and shall work towards an improvement. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Kind regards, Fadlun Jawas Guest Service Manager
5 out of 5
by Melia

good location and spacious room

Posted Jan 3, 2017 on Hotels
(+) the location is very close to the mall and the rooms were spacious and nice. (-) small swimming pool, a severe internet access, cleaning services is only one person for a 3 bedroom apartment, so the room was not cleaned up well, the tissue is not added, the coffee sachets were not added.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Melia, Thank you for taking the time to post your thoughts during your stay with us. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Although I am sorry to hear for the small pool, I am happy that you enjoyed our spacious and nice room. We have taken your feedback constructively in regarding to our service and facilities, we are deeply concerned that our cleaning services, internet access and incomplete amenities had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavor to provide good service and facilities for our guests. We hope this experience will not impair your trust with us and that you will give us the opportunity of welcoming you again soon. Kind regards, Fadlun Jawas Guest Service Manager
4 out of 5
by Erwin Santosa

Strategic and family friendly

Posted Jan 2, 2017 on Hotels
It was very close to grand indonesia. All u need is just cross the street. Security help you to cross
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Erwin Santosa, Thank you for making Ascott Jakarta as your hotel of choice It is always a pleasure to be recognized as “Comfortable Hotel” by our guests and to read that your stay at Ascott Jakarta Indonesia has met your expectations. Our strategic location indeed surrounded by malls, from a budget mall on one side, a luxury mall on the other and street side shops in the vicinity. I completely agree with you that there is something for everyone in terms of shopping, food and entertainment. Thank you again and we look forward to welcoming you back in the near future Kind regards, Fadlun Jawas Guest Service Manager