Ratings based on 249 Verified Reviews

4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Teng Hao

Hotel in mall, convenient for shopping & food

Posted May 10, 2017 on Hotels
Property is located within a mall. Very convenient for food and shopping, although the mall doesn't open until at least 10am. The room I was provided had a loose shower head, which broke apart with even the slightest attempt to move it. Air conditioning in the room (1211) was also faulty, and it only managed to get cold in the evening when the sun is down. The hotel restaurant is located in the mall "outside" the hotel, so you have to exit the hotel and take the mall lift to the 5th floor. Although food selection is not fantastic, the service in the restaurant is very welcoming - I like! Room amenities are replenished daily. Sufficient power point for business folks' devices but the chair is not so comfortable. WIFI speed is acceptable but at times (evening/night) it is very slow.
Comment from Hotel Management
May 26, 2017 by Elvan Prawira, Hotel Management
Dear Mr. Teng Hao, Warmest greetings from HARRIS fX Sudirman. On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager
4 out of 5
by Teng Hao

Property conveniently located inside mall

Posted May 10, 2017 on Hotels
Check in was fast. Room is nothing to rave about, but it was big enough to be comfortable. Amenities are replaced daily. Only 1 towel is provided though. 2 small bottles of water are provided and additional are chargeable. Well stocked bar fridge but more economical to get from supermarket in the mall downstairs. Breakfast is served on 5th level inside the mall, which means you have to exit the "hotel" and proceed to the mall lift to get to the 5th level cafe. A little weird but you get used to it after a while. WIFI was not fantastic. At times the speed is acceptable, other times it's rather slow.
Comment from Hotel Management
May 26, 2017 by Elvan Prawira, Hotel Management
Dear Mr. Teng Hao, Warmest greetings from HARRIS fX Sudirman. On behalf of our team, I would like to thank you for having stayed with us recently and for having taken the time to share your comments. Feedback such as yours is always of great assistance in helping us to further refine our service and facilities. We look forward to having the pleasure of welcoming you back to HARRIS fX Sudirman in the near future. Harrisly yours, Roely Poerwaningtyas General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Value for money. Friendly and helpful staff. Would stay there again. Why do you ask me to fill in so many words?
Comment from Hotel Management
May 26, 2017 by Roely, Hotel Management
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager
5 out of 5
by zulkifli

Posted Apr 23, 2017 on Hotels
Fantastic location. Close to the business areas of Jalan Sudirman. Easy procedure for checking in and check.Security was also commendable
Comment from Hotel Management
Apr 28, 2017 by Elvan Prawira, Hotel Management
Dear Mr. Zulkifli, Thank you for selecting our hotel and sharing your experience about your stay with us. We were very happy to read that you enjoyed your stay with us especially the hotel location and facilities. We will share with the team as we are continuously trying to improve our services in order to meet our Guest's expectations. Once again, thank you for your review and we are pleased to welcome you back again at HARRIS fX Sudirman for the next visit. Harrisly Yours, Roely Poerwaningtyas General Manager
3 out of 5
by A verified traveler

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
Apr 28, 2017 by Elvan Prawira, Hotel Management
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur

Very good location

Posted Apr 22, 2017
Satisfactory, good location, easy access to public transport, good hotel for business travellers.
Comment from Hotel Management
Apr 28, 2017 by gm, Hotel Management
Dear Valued Guest, Thank you very much for spending your time in reviewing HARRIS fX Sudirman. We're happy to know that you were enjoying stay with us us especially the hotel location. We will for sure share your comment to all the Players of HARRIS fX Sudirman for their commitment on delivering the best service. Again thank you for your comment and looking forward to see you soon in the near future at HARRIS Hotel fX Sudirman. Harrisly Yours, Roely Poerwaningtyas General Manager
4 out of 5
by MARCUS

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017 by Elvan Prawira, Hotel Management
Dear Mr. Marcus, Thank you very much for your generous compliments and for taking the time to share your experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Once again, thank you for sharing and we truly look forward to welcoming you back in the near future. Harrisly yours, Roely Poerwaningtyas General Manager
4 out of 5
by Nur Mohammed

Convenient and spacious

Posted Mar 6, 2017 on Hotels
I was there for 2 nights attending a friend wedding in Jakarta. My first time visiting the city and to stay at this lovely hotel is indeed a good experience for me. Friendly staff. Shopping mall is in the same building. I feel safe. Clean and spacious room. Wifi connection is good but can be better.. Overall its a good stay for me. Definitely will come back again.
Comment from Hotel Management
Mar 30, 2017 by Elvan Prawira, Hotel Management
Dear Mr. Nur Mohammed, Thank you very much for your generous compliments and for taking the time to share your experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the department concern. Once again, thank you for sharing and we truly look forward to welcoming you back in the near future. Harrisly yours, Roely Poerwaningtyas General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great views, price, and service, large rooms.

Posted Mar 6, 2017
As others noted the hotel is conveniently located on top of a modern shopping mall with cab stand outside to take you around the city. The room I had was large and on the 45th floor with great views through floor to ceiling windows, comfortable bed with multiple pillows, free bottled water everyday, modern finishings, good room service and friendly staff at the front desk. The hotel is well priced and not the Ritz Carlton, keep this in mind and you will enjoy your stay.
Comment from Hotel Management
Mar 30, 2017 by Roely, Hotel Management
Dear Mr. Philipp, Thank you so much for choosing HARRIS fX Sudirman. And thank you for your great comments about our hotel location. We were very happy to know you enjoyed during your stay with us. We looking forward to welcome you back to HARRIS fX Sudirman in the very near future. Harrisly yours, Roely Poerwaningtyas General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Value for the money

Posted Nov 28, 2016
Pros: Clean, friendly & value for money.
Cons: everything was fine.
Location: Located at FX Sudirman. Nearby shoppings such as FX, Senayan City Mall, SOGO, Metro. Thamrin City for Batik, Kota Tua for sight seeing and souvenirs.
Stayed 4 nights. The hotel was at good locations and in the FX Surdirman Shopping Complex. Used Grab car to move around. Enjoyed the trip.