Outdoor pool
Check availability

Reviews of JS Luwansa Hotel and Convention Center

4 out of 5
JS Luwansa Hotel and Convention Center
H.R. Rasuna Said Kav C-22, Jakarta, Jakarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 234 reviews" "
Rating 8 - Good. 129 out of 234 reviews" "
Rating 6 - Okay. 18 out of 234 reviews" "
Rating 4 - Poor. 1 out of 234 reviews" "
Rating 2 - Terrible. 2 out of 234 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DIEGO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bussiness and conference services. Gentle staff. Nice venue
Stayed 4 nights in Nov 2023
Response from Wishnu on Nov 29, 2023
Dear Mr DiegoThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,

10/10 Excellent

NGIN AN

Stayed 2 nights in Oct 2023
Response from Wishnu on Oct 25, 2023
Dear Mr Ngin An WoonThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Have great day Sincerely, Hotel

8/10 Good

Achmad, eldorado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel n staff.
Stayed 1 night in Sep 2023
Response from Wishnu on Oct 16, 2023
Dear Bapak AchmadThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards

10/10 Excellent

Suresh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Wishnu on Oct 16, 2023
Dear Mr Suresh KumarThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Best Regards

10/10 Excellent

ChongKun Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2023
Response from Wsihnu on Aug 14, 2023
Dear Mr EdwardThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely,

2/10 Terrible

Ashwin

Stayed 4 nights in Jul 2023
Response from Management Tea on Sep 1, 2023
Dear Mr AshwinWe thank you for taking the time to provide your constructive feedback, which is a good reminder that we must continue to examine every aspect in detail. We take this matter very seriously and have taken joint action with the heads of relevant departments to improve our services. We hope that this will not prevent you from staying with us in the future and we will try our best to prevent something like this from happening again. We look forward to welcoming and serving you again if given the opportunity. Please contact us directly should you need assistance for your next stay in the future. Best regards

8/10 Good

Denis

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good but not amazing
Had issues at checking in as the Hotels.com didn’t seem to have confirmed the reservation with the hotel, the manager had to get involved to finally get everything ok, room is superb and clean, on the minus side breakfast is nothing amazing and the surrounding of the hotel is difficult to find restaurant and shops just offices
Stayed 1 night in Jan 2023
Response from Wishnu on Jan 25, 2023
Dear Mr. DennisThank you for your recent stay with us and bring this to our attention, We do apologize for the inconvenience caused, for your future reservation you please book direct with us for more competitive rate and avoid this happened again, in addition next two building from us is pasar festival there's a restaurant and small shop Please, We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team

10/10 Excellent

michael b

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location strategic
Great location with access to taxis onsite. 2 minute walk to Plaza Festival and shops eating choices.Love the pool Only suggestion is to serve real jam in the cafe at breakfast and have muesli and yoghurt choices
Stayed 4 nights in Nov 2022
Response from Wishnu on Dec 2, 2022
Dear Mr MichaelThank you for your recent stay with us. We sincerely hope you enjoyed our hospitality, and we look forward to including us in your future travel plans. Thank you once again for your patronage here at JS Luwansa Hotel Jakarta. Sincerely, Management Team

10/10 Excellent

Rista

Liked: Staff & service, property conditions & facilities
Arrived after midnight, checked in was super quick, room was ready and excellent. Appreciate the 2 water bottles privided for their guests. Only stayed for 1 night.
Stayed 1 night in Sep 2022
Response from Wishnu on Nov 7, 2022
Dear Mrs RistaThank you for your time write us your feedback during your stay with us We are happy you enjoyed your stay with us We look forward to welcoming you again near in the futureHave a great Day a headStay Safe and Healthy

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel Loved the stay
Stayed 1 night in Aug 2022
Response from Wishnu on Jan 9, 2023
Dear Mr AndrewThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards

10/10 Excellent

Prem

Stayed 2 nights in Jul 2022
Response from Wishnu on Jan 9, 2023
Dear Sir or MadamThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 1 night in Jun 2022
Response from Wishnu on Jan 9, 2023
Dear Mr AndrewThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards

6/10 Okay

Verified traveler

OK stay
Design is quite old. Everything else was soso.
Stayed 1 night in May 2022
Response from Wishnu on Jan 9, 2023
Dear Sir or MadamThank you for your time writing us your feedback, we do apologize for inconvenience causedwe will investigate to avoid this issue happen to all our guest in the future Once again, we do apologize for uncomfortable situation Best Regards

10/10 Excellent

Evi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!!
It was amazing. The room is super clean, the staffs were very friendly, and helpful. I really enjoyed the stay. Thank you.
Stayed 2 nights in Apr 2022
Response from Wishnu on Apr 6, 2022
Dear Ibu Evi Thank you for your time writing us your wonderful review We are glad your stay at Hotel JS Luwansa make it memorable, our team will be happy to read and continues our hard work to make guest feel comfortable and safe stay with us we look forward to welcome you again near in the future reservation stay safe and healthy

6/10 Okay

Sanjay

Liked: Property conditions & facilities
Disliked: Staff & service
Think Twice
Though a good property but the service quality is bad. In 5 days of stay 7 times, it happened the restaurant forgot to send food. The staff overall is well mannered but needs more grooming for catering guests. Food quality and quantity is not so great.
Stayed 5 nights in Jan 2021
Response from Wishnu on Jan 25, 2021
Dear Mr Sanjay Thank you for your time write your feedback We do apologize, We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.” Thank you and have a good day a head

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
hotel need renovation
Stayed 1 night in Dec 2020
Response from Wishnu on Dec 29, 2020
Dear Sir or Madam Thank you for your time write us your feedback Thank you for bring this issue, we look forward to welcome you near in the future Have a good day a head Stay safe and healthy

2/10 Terrible

Leonard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2020
Response from Wishnu on Feb 29, 2020
Dear Mr Leonard Thank you for your time write us your feedback We are thrill that your moment with us beyond your expectation,Please advise us your experiences based on your scor given, your information will shared us how we could be more consistency delivered our service. We lookforward hearing from you soon

8/10 Good

Corporate

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Wishnu on Dec 4, 2019
Thank you for your time write us your feedback Have a good day a Head

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Wishnu on Nov 27, 2019
Dear Sir or Madam Thank you for your time write us your feedback Have a great day a head

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and staffs are friendly near to shopping mall
Stayed 1 night in Nov 2019
Response from Wishnu on Nov 20, 2019
Dear Value Guest Thanks for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 Excellent

Cato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Wishnu on Oct 13, 2019
Dear Mr or Ms Cato Thank you for your time write us your feedback. Hope to see you again near in the future. Have a great day a head

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good service, room is big n clean.
Stayed 1 night in Jul 2019
Response from Wishnu on Aug 7, 2019
Dear Sir Or Madam Thank you for your time write us your feedback Hope to see you again near in the future reservation Have good day a head

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Wishnu on Jul 31, 2019
Dear Sir or Madam Thank you for your time write us your feedback Have great day a head

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Wishnu on Jul 1, 2019
Dear Eddie Thank you for your time, write us yuor feedback during you recent stay with us. Hope to see you again near in the future.

10/10 Excellent

Verified traveler

Stayed 6 nights in Apr 2019
Response from Wishnu on May 4, 2019
Dear Sir or Madam Thank you for your time writing us your feedback. Should you need any further assistance for your future reservation, please do let Hotel know. Have Great Day a Head.

8/10 Good

Phoumipol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Wishnu on Apr 4, 2019
Dear Mr or Ms Phoumipol. Thank you for your time write us your feedback. Hope to see you again near in the future. Have a great day a head.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly and go all out to help their customers.
Stayed 2 nights in Mar 2019
Response from Wishnu on Apr 1, 2019
Dear Sir or Madam Thank you for your wonderful review, great to hear your enjoy your stay with us Have a good day a head

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, no complaints - really good value for money and great service!
Stayed 1 night in Mar 2019
Response from Wishnu on Apr 1, 2019
Dear Sir or Madam Thank you for your time write us you feed back, love to hear your enjoy your recent stay with us Have a great day a head

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Location is good. Excellent value hotel. Rooms comfortable.
Stayed 2 nights in Mar 2019
Response from Wishnu on Mar 25, 2019
Dear Sir Or Madam Thank you for your time write us your feedback Have a great day a head

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay for business
Stayed 2 nights in Mar 2019
Response from Wishnu on Mar 22, 2019
Dear Sir or Madam Thank you for your time write us your feedback Have great day a head

10/10 Excellent

Robyn, melbourne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at the Luwansa were absolutely incredible along across from general staff up to manager level. One of the best experiences of staff service from a hotel.
Stayed 4 nights in Mar 2019
Response from Wishnu on Mar 21, 2019
Dear Mr Robyn Thank you for your wonderful review, we are so happy you enjoyed your stay with us during visiting Jakarta We’d love to continue providing great service to awesome patients like you. Thanks again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2019
Response from Wishnu on Mar 6, 2019
Dear Sir or Madam Thank you for your time write us your feedback Hope to see you again near in the future Have a great day a head

8/10 Good

Manish

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Wishnu on Feb 21, 2019
Dear Ms Manish Thank you for your time write us your feedback Hope to see you again near in the future Have a great day a head

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Wishnu on Apr 2, 2019
Dear Sir or Madam Thank you for your time write us your feedback. Have a great day a head

10/10 Excellent

Rayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Wishnu on Jan 25, 2019
Dear Mr or Ms Rayson Thank you for time, write us your feedback Hope to see you again near in the future Have great day a head

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morning was good taste.
Stayed 1 night in Dec 2018
Response from Wishnu on Dec 20, 2018
Dear Sir or Madam Thank you for your time write us your feedback Hope to see you again near in the future Have a great day a head

8/10 Good

alphamaris

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent. Walls are thin - you can hear noises from the road and also from your neighbours. Hotel breakfast is nothing to shout about and needs more variety.
Stayed 2 nights in Dec 2018
Response from Wishnu on Dec 11, 2018
Dear Mr or Ms Thank you for your time write us your feedback, we do apologize for uncomfortable situation during your stay with us, i had cascade to our department concern Hope to see you again near in the future

8/10 Good

Verified traveler

Stayed 1 night in Nov 2018
Response from Wishnu on Nov 30, 2018
Dear Sir or Madam Thank you for your time write us your feedback Hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Wishnu on Nov 30, 2018
Dear Sir or Madam Thank you for your time write us your feed back Hope to see you again

8/10 Good

Hussain, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, stayed 2 days for some business trip. facilities are good, nice breakfast .
Stayed 1 night in Nov 2018
Response from Wishnu on Nov 26, 2018
Dear Mr Hussain Thank you for feedback, we are happy because you enjoyed your recent stay wist us Hope to see you again near in the future Have a great day a head

6/10 Okay

Howard

Liked: Room comfort
Decent but might not stay again
Bad check in but they actually upgraded us to a nicer larger room. It was better. The halls look old and dingy as did the first room but our second room was newer and nicer. The housekeeping staff needs a lot of training. They could not understand dirty dishes from clean and then when I went to have a cup of hot water, I tasted it and spit it out - there ere actually soap bubbles in my cup. The resaraunt was nice but very overpriced. We ordered food in but you have to walk out to the road past security if you want to do that.
Stayed 10 nights in Nov 2018
Response from Wishnu on Nov 23, 2018
Dear Mr Howard Thank you for bring up your concern, Do apologize you had negative experience during your stay with us, i had bring this information to our management and for security and safety reason we don't allow food delivery direct to the room Please accept my sincerely apologize as we value our customers opinions. Should you need any further information please do let me know Best Regard

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservation on Nov 12, 2018
Dear Ms Anna Thank you for your time writing us you r feedback Hope to see you again near in the future

8/10 Good

Han Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel with reasonable room rate. The area is also very strategic.
Stayed 1 night in Oct 2018
Response from Wishnu on Oct 26, 2018
Dear Mr Han Nan Thank you for your wonderful review Hope toe see you again near in future when your visiting Jakarta Have great day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Yes nice. Truly nice. It is nice, a very nice hotel.
Stayed 2 nights in Oct 2018
Response from Wishnu on Oct 20, 2018
Dear Sir or Madam Thank you for wonderful review Hope to See you again near in the future Have a great day

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Wishnu on Oct 18, 2018
Dear Mr Ali Thank you for your time write us your feed back Hope to see you again near in the future Have a great day a head

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed longer to enjoy
Wish it was longer, in town for one night and up early the next day. Would have like doing to have spent some more time here and enjoyed the facilities more. Very helpful staff and an easy check in.
Stayed 1 night in Sep 2018
Response from Wishnu on Oct 3, 2018
Dear Mr Adam Greeting and trust this email find you well Thank you for time writing us your feedback and wish you had time to stay with us to enjoy the hospitality and facility of Hotel JS Luwansa Hope see you again near in the future

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Wishnu on Sep 30, 2018
Dear Sir or Madam Thank you for your writing us your feedback Hope to see you again

10/10 Excellent

Richard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the city
It was midnight check-in, but it greeted me comfortably.
Stayed 2 nights in Aug 2018
Response from Wishnu on Sep 6, 2018
Thank you for the kind words, Mr Richard! We’re so happy your visit at JS Luwansa went so smoothly. We’d love to continue providing great service to awesome patients like you. Thanks again!

10/10 Excellent

Agnes, Bali

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, clean, the only minus was the staff not quite sure about the in room dining room inclusions for Japanese menu so they need to re-check The rest was a good stay indeed.
Stayed 1 night in Aug 2018
Response from Wishnu on Aug 28, 2018
Dear Ms Agnes So Glad you enjoyed your stay with us, Thank you for your time write us feedback and I do apologize for delayed information to be given from our staff, will brief my team about it Hope to see you again near in the future

8/10 Good

Fraser Wee Tat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value hotel
Good location with a local small plaza mall beside
Stayed 3 nights in Jul 2018
Response from Wishnu on Aug 15, 2018
Dear Mr Fraser Wee Tat Thank you for your time write us your feed back Hope to see you again near in the future