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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Minibar, in-room safe, desk, laptop workspace

Guest reviews

4.5/5 Wonderful
451 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationThamrin City Shopping Mall19 min walk
Popular LocationPlaza Indonesia19 min walk
Popular LocationGrand Indonesia20 min walk
AirportJakarta (CGK-Soekarno-Hatta Intl.)23 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    4.7/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Horizon, Deluxe Room, 1 King Bed

    4.9/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsHorizon, Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Room, 2 Twin Beds
  • Horizon, Deluxe Room, 2 Twin Beds

    5/5 guest room rating

    Room amenities

    • 484 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsHorizon, Deluxe Room, 2 Twin Beds
  • One Bedroom Suite King

    4.6/5 guest room rating

    Room amenities

    • 947 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsOne Bedroom Suite King
  • Executive Suite, 1 King Bed

    Room amenities

    • 747 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Jakarta

Located in Jakarta, Shangri-La Hotel - Jakarta is in the city center and near a metro station. Museum Bank Indonesia and Jakarta History Museum are cultural highlights, and travelers looking to shop may want to visit Grand Indonesia and Thamrin City Shopping Mall. Traveling with kids? Make time for Kidzania, or check out an event or a game at Gelora Bung Karno Stadium.

Visit our Jakarta travel guide
Map
Popular Location

What's nearby

  • Thamrin City Shopping Mall - 19 min walk
  • Plaza Indonesia - 19 min walk
  • Bundaran Hi - 19 min walk
  • Grand Indonesia - 20 min walk
  • Sarinah Mall - 9 min drive

Getting around

  • Jakarta Karet Station - 7 min walk
  • Stasiun MRT - Setiabudi - 12 min walk
  • Soekarno-Hatta Intl. Airport (CGK) - 23 min drive

Restaurants

  • SATOO — 1 min walk
  • Nishimura — 1 min walk

About this property

Shangri-La Hotel - Jakarta

5-star family-friendly hotel near Thamrin City Shopping Mall
Along with 4 restaurants, this hotel has free water park access and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a health club, and a poolside bar. All 661 rooms offer free WiFi, 24-hour room service, and LED TVs with cable channels. Guests will also find minibars, separate bathtubs and showers, and coffee makers.
Shangri-La Hotel - Jakarta offers 661 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in March 2016.

3 outdoor tennis courts and a complimentary water park are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 24 hours between stays
Protective shields in place at main contact areas
Contactless check-in and check-out

Safety measures

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Hand sanitizer provided
Masks and gloves available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Valet parking: USD 6.75 per stay

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 24-26 for adults and USD 12-13 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor tennis courts
  • Children's pool
  • Free water park access
  • Outdoor pool
  • Playground
  • Shopping
  • Spa services
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free water park access
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • 4 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Handrails in stairways
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 49-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 26.0 per night
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 26 for adults, USD 12 and USD 13 for children (approximately)
  • Valet parking fee: USD 6.75 per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 26.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-La Jakarta
Jakarta Hotel Shangri-La
Jakarta Shangri-La
Jakarta Shangri-La Hotel
Shangri-La Hotel Jakarta
Shangri-La Jakarta
Shangri-La Jakarta Hotel
Shangri La Hotel Jakarta
Shangri La Jakarta
Shangri La Jakarta Jakarta
Shangri-La Hotel - Jakarta Hotel
Shangri-La Hotel - Jakarta Jakarta
Shangri-La Hotel - Jakarta Hotel Jakarta

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel - Jakarta and receive a full refund?
Yes, Shangri-La Hotel - Jakarta offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel - Jakarta cancellation policy on our site for more details about any exclusions or requirements.
Does Shangri-La Hotel - Jakarta have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Shangri-La Hotel - Jakarta pet-friendly?
No, pets are not allowed at this property.
How much is parking at Shangri-La Hotel - Jakarta?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM–midnight. A fee applies for early check-in (amount may vary, subject to availability). After-hours check-in is not available.
What time is check-out at this hotel?
Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).
Where is Shangri-La Hotel - Jakarta located?
This family-friendly Jakarta hotel is located in the business district, within 1 mi (2 km) of Golden Triangle, Thamrin City Shopping Mall, and Grand Indonesia. Plaza Indonesia and Bundaran Hi are also within 1 mi (2 km). Jakarta Karet Station is 7 minutes by foot and Stasiun MRT - Setiabudi is 12 minutes.

Guest reviews

Overall score and ratings for Shangri-La Hotel - Jakarta

4.5
Wonderful
5 - Excellent
292
4 - Good
127
3 - Okay
23
2 - Mediocre
5
1 - Poor
4
4.6
Cleanliness
4.7
Service and Staff
4.7
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All good! The food, cleanliness, covid safety procedure also good!

Stayed 1 night in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice Hotel Great and clean common facilities. Very friendly staff

Stayed 1 night in May 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

The property was absolutely beautiful, I actually felt like I was in an island setting and not in a massive city. Room was fine but nothing fancy like you would expect from a 5-star, Shangrila hotel. The restaurant staff at the Horizon Club was not up to par. We waited 20 minutes for the staff to make our omelets before they even thought to mention to us that they didnt have an ingredient and thats because we had to inquire. They were nowhere to be found (keep in mind we were the only guests in the restaurant), our plates were also pilling up. We decided to put them on the table next to us to make room. They didnt clear the tables while we were there. Everything is in the details, especially when it comes to a "5-star" hotel. It was very disappointing. Beautiful hotel but customer service was far from 5 star.

Stayed 1 night in Apr 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property furnishing is not that old as in others review. The hotel did a great job in maintaining the cleanliness and quality of the fittings in the hotel.

Stayed 1 night in Feb 2020