Ratings based on 143 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

wonderful experience in Jakarta

Posted Dec 23, 2016
Pros: The food,the view and the location
Location: Location is good, nearby to shopping centres and some places of interest.
We had a good time....nice surrounding....approachable staff. But unfortunately we had an unexpected surprise when our room was cleaned when we did not request for it and it wasn't done properly. Since nothing was missing we decided not to report it. Other than that it was okay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 14, 2016 on Hotels
5 out of 5
by A verified traveler

EXCELLENT HOTEL IN JAKARTA!

Posted Nov 20, 2016 on Hotels
Visited Shangri-la for business. Now I want to go back on vacation!!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Canada

Everything you would expect from a 5 star hotel

Posted Nov 14, 2016
Excellent everything - staff, rooms, ammentities, food, restaurant, spa and bar. Luxury in Jakarta at its best
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 30, 2016 on Hotels
5 out of 5
by A verified traveler from Singapore

Best time in Shangri-la JKT

Posted Sep 20, 2016 on Hotels
Fabulous
5 out of 5
by JAYANAYAGAM

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 7, 2016
Loved it. Spa was amazing and staff adorable very central , the breakfast is a must.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful!

Posted Jul 31, 2016
Pros: Warmth of staff and comfort of the rooms.
Location: A little more out of the way, not a big deal if you are on holiday and just want to relax.
Wonderful experience, memorable for all the right reasons.