Ratings based on 47 Verified Reviews

4.0 out of 5
69% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
All good but no toiletries in room. On request took too long to provide necessities .
Comment from Hotel Management
Feb 20, 2017 by Budhi, Hotel Management
Thank you for your feedbacks. We will review our amenities set up in the apartment. We look forward to welcome you back again
1 out of 5
by A verified traveler from fa

The worst hotel

Posted Feb 12, 2017
I had the worst experience in this hotel. I had to wait over 2 hours to get my room,because they kept saying they needed to clean it up. Also had the worst experience the next day when I went to my family to the breakfast restaurant they said our names weren't on the list because my booking wasn't included a breakfast till o showed them my booking page then they said okay but they need to also talk to Expedia about it. I'll never visit this hotel ever and I'll keep telling people how bad it was
Comment from Hotel Management
Feb 16, 2017 by Budhi Djunaid, Hotel Management
We thank you very much for reviews about us. Please accept our apologies for all the inconvenience you experienced during. We will review these areas and make immediate improvements. On behalf of all team, again we do apologize for these. Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from Spore

Nice place .

Posted Jan 28, 2017
Would prefer better breakfast spread , choices so limited.
Comment from Hotel Management
Jan 31, 2017 by Budhi, Hotel Management
Thank you for your feedback. We take note of your comments for breakfast and we will review the set up. We look forward to welcome you back again. Yours sincerely
5 out of 5
by A verified traveler

Spacious unit in south jakarta area

Posted Oct 2, 2016 on Hotels
Spacious apartment unit, great pool area, also got upgrade room , all reception staff are nice
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you very much for your kind feedbacks about us. We look forward to welcome you back again in the near future. Yours sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy Stay

Posted Sep 13, 2016
Pros: I like that the living quarter was clean and roomy.
Cons: The bathroom and the laundry could need more cleaning. There was mold around the edges and corner and the laundry should be rinse out more often.
Location: The location was great because we could easily get to the malls.
Our overall experience with Somerset was great. All the staff at the hotel was very helpful and friendly.
Comment from Hotel Management
Sep 15, 2016 by Budhi, Hotel Management
Thank you very much for your feedbacks. We will look at areas for improvements and we will put our best efforts to maintain our products and services and deliver the best to all of our guests. We look forward to welcome you back again.
3 out of 5
by A verified traveler

Old hotel with good staffs

Posted Sep 5, 2016
You will smell like fried egg after you finished your breakfast. The restaurant is very hot, the foods is bad with very limited variety.
Comment from Hotel Management
Sep 15, 2016 by Budhi, Hotel Management
Thank you for your feedbacks. We will look into areas for improvements and put our best efforts to rectify. We look forward to welcome you back again.
5 out of 5
by ibrahim from Dubai

Great place to stay

Posted Aug 4, 2016 on Hotels
Excellent premises, family friendly, clean and nice building. Staff were polite, helpful and professional. I had a small issue with the apt.,and it was handled promptly and professionally.
Comment from Hotel Management
Aug 12, 2016 by General Manager, Hotel Management
Dear Mr. Ibrahim, Thank you very much for your feedback about us. We look forward to welcome you back again in the near future and hopefully we can provide you and your family a better stay experience. Yours sincerely,
3 out of 5
by Kharisma from Melbourne

Quiet location, good staff but bad breakfast...

Posted Jul 8, 2016 on Hotels
Check in process was quick, consider we checked in quite late in the evening. Although the room was for 5 persons, housekeeping seemed to forget about it and always provided amenities and towels for four. However, housekeeping attitudes was excellent and helpful. Out apartment was spacious and completely equipped, though it can still be improved with better layout to minimise unused space. Bed and pillow was uncomfortable. I hurt my neck and back all nights. Breakfast was terrible...! We were provided meals for sahur from 11pm, but they were tasteless. Breakfast in the cafe had very limited options and amount. It seems the management failed to plan how to serve high number of guests given the small seating capacity and speed to refill the meals. Not to mention the cafe waiters, which dressed too casually and the men's attires didn't well represent the reputation of the hotel. Other than the cafe, I found all other staffs hospitality and manners to be up to the standard expected.
Comment from Hotel Management
Jul 13, 2016 by Budhi, Hotel Management
Dear Mr. Kharisma, We thank you very much for giving us your valuable feedbacks based on your recent stay experience with us. We take note about your comments about amenities and towels set up in the apartment, pillows and beds also the lay out of our apartments. We will take immediate actions for areas that we can rectify immediately and the rest of your feedback as reference for our future product enhancement or renovations. Your comments about meals and restaurant will be communicated to our vendor. Our restaurant and breakfast is managed separately under 3rd party management. However it is our responsibility to ensure that they deliver good services and products to all of our guests. Please accept our apologies for all the inconvenience and we do hope that we could welcome you again in the near future and deliver a better stay experience to you. Yours sincerely,
4 out of 5
by Noraida from Singapore

Great value for money

Posted May 23, 2016 on Hotels
I spend a night with a family of four. Found the apartment very spacious,clean and the reception staffs very helpful and friendly. Had a comfortable sleep as the place was very quiet even though the swimming pool was right downstairs. Will definite come back again.
Comment from Hotel Management
by Budhi, Hotel Management
Dear Ms. Noraida, Thank you very much for your kind words about our property. We are glad to hear that you had a good experience when staying with us. We look forward to welcome you back again in the near future. Yours sincerely,
4 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
fantastic, high secure hotel big rooms, good wifi, big beds only gripes is good is a bit average and security swipe cards continued to stop working
Comment from Hotel Management
by Budhi, Hotel Management
Dear Sir/Madam, We thank you very much for your kind feedbacks about our property. We will look into areas for improvements and find ways to avoid the same issues repeating again. We look forward to welcome you back again in the near future. Yours sincerely,