Ratings based on 39 Verified Reviews

4.7 out of 5
100% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tai

Nice hotel, good for family trip

Posted Jan 14, 2017
Spacious , clean, bIg room with numerous cocktails through the day. Good view from hotel room
5 out of 5
by A verified traveler

Convenient and up to standard 5 star hotwl

Posted Oct 11, 2016 on Hotels
Overall wonderful service except when we arrived nobody from the reception area come out to receive us
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel but I face big problem

Posted Jul 23, 2016
Pros: THE WHOLE PLACE
my room have been changed x2 due to non functioning AC
5 out of 5
by Lilik from Tokyo

Feel like home

Posted May 9, 2016 on Hotels
Wonderful one night stay. Breakfast Indonesian Food can be improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca

Opulent in every way.

Posted Apr 23, 2016
Upon entering the hotel drive you're greeting by security which is thorough but not obtrusive. The lobby is on the 21st floor as well is the lounge. There is a another lounge/restaurant on the 8th floor. Pool and fitness center on 8th floor. The 21st floor lounge offers 5 different meals a day that are inclusive of your rate. Breakfast, lunch, noon tea, dinner as well as chocolates and cocktails. Now this is no huge buffet, there are a few hot dishes but mostly canapés. The rooms are grand and huge while tastefully decorated. Walkin closets are the size of some low end hotels rooms. I had a problem with the bed, after a few calls I was not only greeted by the rooms manager but the hotel GM. A temporary remedy was given until a solution was found. I have to hand it to Patrick the GM and Sheryl the rooms manager. They went well out of their was to solve the problem. The young ladies that work the lounge day and night are so hospitable you almost feel guilty asking them to get you more coffee or soda. Gita is one of those young ladies. Overall it's the small things that you don't see that make the Ritz Carlton Pacific Place special. From the nightly turn down service to the heated peppermint oil in the restrooms wafting through the air. This is a true 5star hotel, from the service to the staff. I only wish I could stay longer.
5 out of 5
by Ade

This traveler left a rating score only Posted Jan 2, 2016 on Hotels
5 out of 5
by Ishan

This traveler left a rating score only Posted Nov 24, 2015 on Hotels
4 out of 5
by Tariq from Jeddah

Posted Sep 10, 2015 on Hotels
Nice hotel, big rooms and excellent Club Lounge. But had some service issues (not delivering daily news paper, no replenishment for the minibar plus zero Arabic TV channel)
5 out of 5
by Nathan from Peachtree city

Great service and location for a modest price

Posted Aug 30, 2015 on Hotels
excellent service, attached to a mall, easy access to great food...and at a good price.
5 out of 5
by SEUNGKU from seoul

good hotel as its reputation

Posted Aug 25, 2015 on Hotels
good place to stay that I always stay here when in jkt