Opulent in every way.
Posted Apr 23, 2016
Upon entering the hotel drive you're greeting by security which is thorough but not obtrusive. The lobby is on the 21st floor as well is the lounge. There is a another lounge/restaurant on the 8th floor. Pool and fitness center on 8th floor.
The 21st floor lounge offers 5 different meals a day that are inclusive of your rate. Breakfast, lunch, noon tea, dinner as well as chocolates and cocktails. Now this is no huge buffet, there are a few hot dishes but mostly canapés.
The rooms are grand and huge while tastefully decorated. Walkin closets are the size of some low end hotels rooms. I had a problem with the bed, after a few calls I was not only greeted by the rooms manager but the hotel GM. A temporary remedy was given until a solution was found. I have to hand it to Patrick the GM and Sheryl the rooms manager. They went well out of their was to solve the problem.
The young ladies that work the lounge day and night are so hospitable you almost feel guilty asking them to get you more coffee or soda. Gita is one of those young ladies.
Overall it's the small things that you don't see that make the Ritz Carlton Pacific Place special. From the nightly turn down service to the heated peppermint oil in the restrooms wafting through the air. This is a true 5star hotel, from the service to the staff. I only wish I could stay longer.