Front of property

Reviews of Coast Victoria Hotel & Marina by APA

4 out of 5
Coast Victoria Hotel & Marina by APA
146 Kingston St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1006 reviews" "
Rating 8 - Good. 301 out of 1006 reviews" "
Rating 6 - Okay. 73 out of 1006 reviews" "
Rating 4 - Poor. 31 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub. Location being at water edge with balcony facing marina. Fresh seafood for supper
Stayed 1 night in Mar 2024
Response from Leslie - Front Desk Manager on Mar 28, 2024
Dear Richard, Thank you for taking the time to share your positive review of our hotel and amenities. We are delighted to hear that you enjoyed our pool, hot tub, and the picturesque location of our property by the harbour's edge. We are thrilled that you found the fresh seafood for supper to be to your liking. Providing delicious and high-quality dining options is important to us, and we are pleased to hear that it contributed to your overall positive experience.Thank you for choosing to stay with us, and we look forward to hosting you again soon.

10/10 Excellent

Alice

Business traveler
Undergoing Reno’s, so some areas not good. Hotel needs upgrading, starting to show age, otherwise good
Stayed 1 night in Mar 2024
Response from Leslie - Front Desk Manager on Mar 28, 2024
Dear Alice, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your honesty and the time you took to provide us with your thoughts.We are pleased to hear that despite the renovations and aging aspects, you found your overall experience to be positive. Your satisfaction is important to us, and we are grateful for your understanding as we work towards improving our property.We hope to have the opportunity to welcome you back in the future and provide you with an upgraded and rejuvenated hotel experience that exceeds your expectations.Thank you again for choosing to stay with us and for providing us with your valuable feedback.

8/10 Good

Jillian

Liked: Cleanliness, staff & service, amenities
The staff are wonderful - incredibly helpful and kind! The property itself, however, I was less thrilled with. The hotel seemed to be half empty and yet when we checked in, we were given an outdated room on the lowest floor without a balcony, facing the entry way with high noise transfer. Surely there was another, somewhat similar room we could have stayed in on a different floor.
Stayed 2 nights in Mar 2024
Response from Leslie - Front Desk Manager on Mar 13, 2024
Dear Jillian, We were operating with only one floor for a while, which was situated on the lowest level, as the other floors were closed for renovation during your stay period. However, we are beginning to emerge from this phase and have now reopened two of our floors on the higher levels to provide our guests with an enhanced experience.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Yakub

Stayed 1 night in Mar 2024
Response from Leslie - Front Desk Manager on Mar 28, 2024
Dear Yakub,Thank you for your valuable feedback. We are disappointed to know that your experience at our location was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy rooms, beautiful views and a great on-site restaurant!
Response from Leslie - Front Desk Manager on Mar 7, 2024
Dear AmandaShucks, thanks so much for the wonderful rating. We’re so pleased that you had a great stay, and we look forward to welcoming you back!

8/10 Good

laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. We were a little disappointed that the hot tub wasn’t running as that was one of the main reasons we booked that specific hotel. Otherwise is was great
Stayed 3 nights in Feb 2024
Response from Leslie - Front Desk Manager on Feb 29, 2024
Dear Laurie, Thank you for choosing to stay with us and for sharing your valuable feedback. We're delighted to hear that you enjoyed your overall experience. We apologize for the inconvenience regarding the hot tub, as we understand its significance to our guests. While we strive to maintain our facilities at their best, unexpected issues can arise, and we sincerely apologize for any disruption to your plans. We appreciate your understanding and hope for the chance to welcome you back for an even more enjoyable stay in the future.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice escape, enjoyed the newly renovated room and massage chair
Stayed 2 nights in Jan 2024
Response from Leslie - Front Desk Manager on Feb 3, 2024
Dear Julie, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and found our newly renovated room on our premium floor to your liking. It's always rewarding to know that our efforts to enhance our accommodations are appreciated by our guests. We are also delighted that you were able to take advantage of the massage chair in that particular room and that it added to the relaxation of your escape. Providing amenities that contribute to our guests' comfort and enjoyment is always a priority for us, and we're glad to hear that you were able to experience that during your visit.Should you plan another escape in the future, we would love the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Bettina

Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jane, Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Yin Bing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so great! Super friendly and answered all our questions. We had booked a room with two double beds as that was cheaper than one queen, but when I asked about the price difference at reception they just moved us to a room with a king. Really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Leslie - Front Desk Manager on Feb 3, 2024
Dear Kate, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be friendly and helpful during your stay. It's wonderful to know that our team was able to accommodate your request for a room change and provide you with a more comfortable arrangement. We always strive to meet our guests' needs to the best of our ability, and it's great to hear that we were able to make a difference for you.We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

michelle

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like this place. It’s convenient to text the staff there to ask questions. Got cute origami crane when I moved in and Christmas cookies when I moved out.
Stayed 2 nights in Dec 2023
Response from Leslie - Front Desk Manager on Dec 26, 2023
Dear Hannah, Thank you for your kind words! We're delighted to hear that you had such a positive experience with us. Our team always strives to provide excellent service, and we're thrilled that you found our texting service convenient. We're glad you enjoyed the little touches like the origami crane and Christmas cookies – it's the small details that make a stay memorable. We hope to welcome you back soon!

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent. Especially the blond lady who worked in front desk on Christmas Day. The room is a little noisy in the morning, but other than that, this place is great!
Stayed 1 night in Dec 2023
Response from Leslie - Front Desk Manager on Dec 26, 2023
Thank you for taking time to write such a wonderful review of your time at the property. We will be sure to share your compliments with our staff. Particularly Julia at the front desk. We pride ourselves on creating a warm and welcoming environment for both our employees and our guests. I look forward to personally welcoming you back on your next visit to the destination!

10/10 Excellent

Derek, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful waterfront location
Stayed 1 night in Dec 2023
Response from Leslie - Front Desk Manager on Jan 6, 2024
Thank you for taking the time to share your feedback with us! We are delighted that you enjoyed our beautiful waterfront location. Your appreciation means a lot to us, and we hope to welcome you back for another memorable stay in the near future. If there is anything else you would like to share or if we can assist you with anything further, please do not hesitate to reach out. We are here to ensure your next visit is just as wonderful as the last.

10/10 Excellent

Kelly-Ann, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Deborah

Stayed 1 night in Dec 2023
Response from Leslie - Front Desk Manager on Dec 9, 2023
Thank you for taking the time to share your rating! We look forward to seeing you again :)

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view and the services where great. We will go back again.
Stayed 2 nights in Dec 2023
Response from Leslie - Front Desk Manager on Dec 9, 2023
Dear Clinton, We are delighted to hear that you enjoyed the view and our services we offer. Thank you again for choosing us. We look forward to welcoming you back :)

10/10 Excellent

Desi

Liked: Cleanliness, staff & service, property conditions & facilities
Always been my favourite hotel in Victoria. Getting bit dated, but is still good
Stayed 1 night in Dec 2023
Response from Leslie - Front Desk Manager on Dec 9, 2023
Dear Desi, Thank you for sharing your feedback and for your continued loyalty to our hotel. We greatly appreciate your ongoing support, and it's truly heartening to learn that the Coast Victoria Hotel & Marina by APA has consistently been your favorite choice for accommodations in the area. We are thrilled to hear that, despite noting that the hotel is now showing its age, you still found your recent experience to be positive. We have started full room renovations and are excited to be bringing a refreshed look and experience very soon. We look forward to welcoming you back for many more memorable stays in the future.

8/10 Good

Jillian

Business traveler
Disliked: Amenities
I can’t say enough about how wonderful all the staff was. I was there for 4 nights for a working conference type event. Unfortunately our meeting rooms shared the same floor as the pool and fitness room and as such there was pretty loud rock music coming from the speakers outside the room that was pretty distracting. The only other area they could really improve is their in room entertainment. It was a very clunky menu on the tv and the channel selections were pretty sparse. Pretty much all to offer was news, sports and reality tv. Most hotels now of days offer the option to log into your streaming services which would have been nice. Overall a nice stay and a clean quiet hotel with excellent staff
Stayed 4 nights in Nov 2023
Response from Leslie - Front Desk Manager on Nov 24, 2023
Dear JillianThank you for taking the time to share your feedback. It was great to hear that you enjoyed your stay. We appreciate your detailed review.Thank you also for your comments highlighting where we can do better. I will ask our team to ensure that all noise from the pool is kept a minimal level which is definitely important during meetings. We do apologize and will rectify this immediately. We are starting full room renovations and as rooms return to service, improvements have been added to all TV's including the ability to stream from your devices, to further enhance the entertainment experience. We hope to welcome you back again soon!

10/10 Excellent

Kelly-Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice quiet location with lots of places to go walking around and close to the downtown but not right in there where it's noisy. I think the parking was a bit expensive though. We always stay here when we come over from Burnaby.
Stayed 1 night in Nov 2023
Response from Leslie - Front Desk Manager on Nov 24, 2023
Dear Kelly-Lyn We loved hearing about your recent experience at Coast Victoria and how much you enjoyed our location. We understand you have many options when it comes to booking a hotel stay, and we appreciate the fact that you have chosen us time and time again. We are truly grateful for your ongoing support and are honored to be your accommodation of choice. We eagerly anticipate your next visit.

6/10 Okay

Ronald

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated and over priced for the room and restaurant
Stayed 1 night in Nov 2023
Response from Leslie - Front Desk Manager on Nov 24, 2023
Dear Ronald, Thank you for sharing your experience with us. We appreciate feedback and take your comments very seriously. We understand the importance of providing modern and comfortable accommodations and we are excited to inform you that we have already begun renovations to address the issues you have mentioned. Our aim is to create an environment that exceeds our guests' expectations, and we are committed to provide a more enjoyable and updated experience for our valued patrons. We understand concerns about pricing and want to assure you that we are continuously evaluating our pricing structure to ensure that we remain competitive while reflecting the value and quality of our offerings. We sincerely hope that you will consider visiting us again to experience the positive changes being made.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip went well.
Stayed 2 nights in Oct 2023
Response from Leslie - Front Desk Manager on Nov 24, 2023
Dear Jerry, We are delighted to hear that your trip went well. We look forward to seeing you again, hopefully soon.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a grab bar in the shower for seniors for safety
Stayed 1 night in Oct 2023
Response from Leslie - Front Desk Manager on Oct 28, 2023
Dear Patricia, Thank you for taking the time to share your feedback. It was great to hear that you enjoyed your stay with us. We appreciate your review. Thank you also for your comments highlighting where we can do better. We appreciate hearing about your experience and your thoughts about grab bars in the showers. We are happy to say that because of feedback such as yours that, we will be adding shower bars with our upcoming renovation:) We hope to welcome you back again soon!

8/10 Good

ARMANDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly hotel
Stayed 2 nights in Oct 2023
Response from Leslie - Front Desk Manager on Oct 24, 2023
Dear Armando, Thank you for rating us and mentioning that our hotel is pet-friendly. We are delighted to hear that you found our accommodation suitable for your furry friend! We understand how important it is to have a comfortable stay for both you and your pet. We strive to provide a welcoming environment for all of our guests, including those with pets. If you have any further feedback or suggestions, please feel free to let us know. We appreciate your feedback and hope to welcome you and your pet back to our hotel in the near future!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good view of the Inner Harbour. About 15 minute walk from city centre. Limited amenities in the direct vicinity.
Stayed 4 nights in Oct 2023
Response from Leslie - Front Desk Manager on Oct 24, 2023
Dear Alan, Thank you for sharing your feedback about your recent stay at the Coast Victoria. We're glad to hear that our staff was friendly and welcoming during your visit. Providing excellent service is a top priority for us.It's great to know that you enjoyed the view of the Inner Harbour. We're proud to offer such beautiful surroundings to our guests. While we may be a bit further away from the downtown core, we hope you found the walk enjoyable and were able to explore the area. We also have a complimentary shuttle to help on those rainy days. We hope to welcome you back in the future.

6/10 Okay

Frank

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Leslie - Front Desk Manager on Oct 24, 2023
Dear Frank, Thank you for taking the time to provide your rating. We appreciate your honest evaluation and apologize if your stay did not meet your expectations. We would love to learn more about your experience so we can address any areas that may have fallen short. If you could kindly provide us with specific details or concerns, we would be grateful. Our goal is to ensure that all of our guests have a positive and enjoyable stay. We value your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Kimberly

Great 😊
Stayed 6 nights in Oct 2023
Response from Leslie - Front Desk Manager on Oct 24, 2023
Thank you so much for your fantastic 5-star rating!

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel that is on the waterfront!!
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Oct 12, 2023
Dear Philip, We are delighted to hear that you enjoyed your stay! We hope to see you again soon :)

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Oct 2023
Response from Leslie - Front Desk Manager on Oct 12, 2023
Dear Don, We are delighted to hear that you enjoyed your stay. We look forward to seeing you again :)

10/10 Excellent

Anona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff. Good food
Stayed 4 nights in Oct 2023
Response from Leslie - Front Desk Manager on Oct 12, 2023
Dear Anona, Thank you for taking the time to share incredible comments with our team! We loved hearing about your recent experience at Coast Victoria and how much you enjoyed our location, staff and food from the Blue Crab Seafood House. We understand you have many options when it comes to booking a hotel stay, and we appreciate the fact that you have chosen us. Thank you again for your valuable feedback, and we hope to see you again in the future.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Leslie - Front Desk Manager on Oct 12, 2023
Dear AnonaShucks, thanks so much for the ten -star rating. We’re so pleased that you had a great stay, and we look forward to welcoming you back!

8/10 Good

Laurie

Stayed 2 nights in Sep 2023
Response from Leslie - Front Desk Manager on Oct 24, 2023
Dear Laurie, Thank you for taking the time to share your rating with us. We are glad to hear that you had a positive experience during your stay, but we also understand that there may be areas where we can improve. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well positioned in Victoria, very clean and quiet. The staff were all courteous and friendly and i would definitely stay there again.
Stayed 6 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 28, 2023
Dear Ray, Thank you for your review! We are glad to hear that you enjoyed our hotel's convenient location and found our staff to be courteous and friendly. We strive to provide a welcoming and pleasant experience for all of our guests. We look forward to welcoming you back in the future!

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located.
Stayed 3 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 28, 2023
Dear Charles, Thank you for your review! We're delighted to hear that you found our hotel to be centrally located. We understand that a convenient location can greatly enhance the experience for our guests. We appreciate the feedback and look forward to hosting you again in the future.

8/10 Good

Randy, Park Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 2 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 28, 2023
Dear Randy, Thank you for sharing your feedback. We are thrilled to hear that you had a very nice stay at our hotel. Providing a positive experience for our guests is top priority and we are glad that we succeeded in creating a memorable visit for you. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle service was wonderful. Thank you Emilio. Wait staff Darlene can not be beat. Thank you all.
Stayed 14 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 28, 2023
Dear Kerry, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our wonderful shuttle service, and we will be sure to pass along your kind words to Emilio. Likewise, we will also convey your appreciation to Darlene for providing excellent Restaurant service. We are pleased to have exceeded your expectations and look forward to seeing you again soon :)

8/10 Good

Carol

Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Oct 12, 2023
Dear Carol, Thank you so much for taking the time to share your rating :) We look forward to seeing you again :)

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 28, 2023
Thank you so much for the wonderful rating, Karl! :)

6/10 Okay

david

Business traveler, Traveled with family
Disliked: Staff & service
Quite noisy and staff was not really that friendly or helpful. Interior is really dated and beds/pillows are uncomfortable. Close to city centre though.
Stayed 2 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 16, 2023
Dear David,We appreciate your feedback regarding your recent stay with us. We understand your stay was less than satisfying, and we deeply apologize for the inconveniences you've experienced, from the disruptive noise to discomfort in your room.We regret that you found our team not as friendly or helpful as you expected. We pride ourselves on our hospitality, and it concerns us to hear that you did not have a positive experience in this regard. We'll hold a meeting with our team to reiterate the importance of providing world-class service to all of our guests.We are also disheartened to hear about the dated decor and the discomfort caused by our beds and pillows. We understand the importance of a comfortable stay and we take such critiques very seriously. We're currently in the process of renovating the state of our rooms and, thanks to feedback from guests such as yourself, we have outlining ways in which we can enhance the comfort and aesthetics of our accommodations.We're glad to hear that you found our location convenient. We aim to be an excellent base for our guests to explore the nearby areas, and we're happy we achieved this throughout your stay.Once again, we apologize for the inconveniences you experienced. We hope that, despite these issues, you'll consider allowing us another opportunity to serve you better in the future. We appreciate your understanding and patience and look forward to providing you with an improved experience soon.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here for years. Our favorite place. Convenient and safe to walk from the Ferry.
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 14, 2023
Dear Christina, Thank you so much for taking the time to share your review. We truly appreciate your loyalty and continuous support throughout the years. It means a lot to have you as our esteemed guest, and we are thrilled to know that our hotel has become your favorite place to stay. We are pleased to hear that you find our hotel convenient for safe walking to the ferry. We look forward to welcoming you back for many more wonderful stays in the future.

10/10 Excellent

Stephen

Traveled with partner
Liked: Amenities
Everything was very nice. Mani (sp?) at the front desk was incredibly nice. Thank you for making our trip so nice.
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 29, 2023
Dear Stephen, Thank you so much for your kind words! We are thrilled to hear that everything was very nice during your stay. We are glad that Mami provided you with incredible service. I will pass along your thanks to her and our team. Thank you again for choosing Coast!

6/10 Okay

Karen

Business traveler
Liked: Staff & service
The room was clean. for the whole hotel they only had one elevator working The restaurant was sub par at best
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 15, 2023
Dear Karen, Thank you for sharing your experience for your recent stay. We are pleased to hear that you found your room to be clean. Maintaining a high standard of cleanliness is always a top priority for us, and we are glad that this was reflected in your accommodation. Regarding the elevator situation, we sincerely apologize for any inconvenience caused. Like many establishments, we occasionally encounter unexpected maintenance issues which can affect our facilities. Please be assured that worked diligently to address the elevator problem and have restored full service as quickly as possible. In regard to your experience at the Restaurant, we deeply regret that it did not meet your expectations. We continually strive to provide an exceptional culinary experience for our guests, and we apologize for falling short on this occasion.

10/10 Excellent

Derek

Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 30, 2023
Thank you so much for the wonderful rating. We hope to see you again soon.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, beautiful view of the ocean from room, fantastic staff, great pet friendly hotel!
Stayed 1 night in Sep 2023
Response from Leslie - Front Desk Manager on Sep 29, 2023
Dear Christine, Thannkyou so much for sharing your feedback :) We are thrilled to hear that you found our hotel to be in a perfect location with a beautiful view of the harbour. It's wonderful that our staff provided you with fantastic service and that you appreciated out pet- friendly room. We strive to create a welcoming and enjoyable experience for all of our guests, including those furry friends. We truly appreciate your kind words. We look forward to welcoming you back, hopefully soon!

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the room was very clean. The free shuttle service is a complimentary service that sets this hotel above the others. Additionally, the location on the water is fantastic. You get to enjoy the view of the ocean while also having many walkable options for activities, shopping and dining. I would stay again and highly recommend!
Stayed 2 nights in Sep 2023
Response from Leslie - Front Desk Manager on Sep 29, 2023
Dear Amber, Thank you for sharing your positive experience! We are thrilled to hear that our staff was friendly and that you enjoyed our free shuttle service. It's great to know that you found our location fantastic and convenient. We are glad to hear that you had a wonderful stay and that you would choose to stay with us again in the future. We truly appreciate your kind words.