Quite disappointed in this hotel as when we got there there was a sign on the door to the pool saying it was closed for maintenance but there was no one there working on it. It was closed the whole weekend we were there which lead to two disappointed kids after coming from 3 1/2 hours away. Also half of the outlets in the room we were in didn't work so we had to search all over the room to try and find a outlets that worked. Just very disappointed that we weren't informed or even offered to find out if we could use the pool next door at the Holiday Inn. That intern left to very upset kids that we had to try and figure out something else to do after promising them we would be staying at a hotel with a pool.
Comment from Hotel Management
Jul 9, 2016 by Lisa, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.