Very friendly and helpful staff. When we went to our room, the window was open, and we were concerned about being on the first floor because the window did not seem to lock. The staff member said that our comfort was his priority and he would gladly move us to the second floor if we wished, but he accompanied me back to the room and showed me how the window closes, locks, and has an additional safety glass panel! We stayed in that room all week. Very quiet. Great location. I would stay there again!