Ratings based on 860 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Awful attendance and bad feelings

Posted Aug 22, 2017 on Hotels
the staff needs to improve attention to the guest
4 out of 5
by Jean

Nice room for a quick stay

Posted Apr 4, 2017 on Hotels
It was nice but the towels were yucky. Breakfast was super yummy. In room safe was broken.
5 out of 5
by Maura

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
4 out of 5
by Anshul

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
1 out of 5
by A verified traveler

be careful!! Credit Card Fraud when checking in

Posted Jan 20, 2017 on Hotels
The hotel is great, good location, price VFM...etc. We have stayed here multiple times... but every time the only thing we don't like is the check in process is really slow. Even that we've stayed here before and they have our data, it still takes such a long time to check in and get to our rooms. But this time (Jan/2017) when we stayed... we know why its so slow.... (read on....) We stayed here with about 10 colleagues, since we had a party in a nearby restaurant and all of us live in suburban SP outside the city, and also the next morning we have a Golf tournament with the same colleagues in SP. To our surprise... ALL of us suffered credit card fraud some as big as R$8K within days/weeks of our stay. The only place all of us used these credit cards were in this Hotel, and this is the only explanation we could think of. So all of you considering to stay here, just be careful of the front desk guys taking unnecessary notes or something... I don't know how they do it, but assuming they had the chance to see the numbers and even the 3 digit security code on the card, and they have our not only names, but also addresses on file... seems kinda easy for them to do what ever they want. We are all very disappointed because the bureaucracy to get a new credit card in this country can be a pain in the neck... BE CAREFUL EVERYONE!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Very nice staff, good location, excellent breakfast etc. Really wonderful hotel, if you travel SP, and want to stay around Paulista, this hotel is a really good choice.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 14, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Terrible single bed, hotel is OK at best.
3 out of 5
by A verified traveler from south africa

Average hotel certainly not boutique

Posted Sep 3, 2016
If you like boring breakfasts , this is the place. Towels are sheet thin, bathroom is adequate , pillows are scarce and don't expect a lock on your hotel safe as my lock got stolen. Overall very average , and very confused where boutique hotel status came in .... Ummm no I wouldn't stay here again in a hurry. Staff are good though
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2016
Great hotel, located in the center Good breakfast