Ratings based on 552 Verified Reviews

4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 11, 2017 by Peterson, Hotel Management
Exmo. Exma. Agradecemos os seus comentários referente sua estada no Mercure São Paulo Jardins. Partilharemos os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Na expectativa de acolhe-la novamente, queira aceitar os nossos melhores cumprimentos. Equipe Mercure SP Jardins
5 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Nice clean hotel, with good location

Posted Mar 13, 2017
I stayed in Mercure Sao Paulo Jardins early March. I arrived and the staff were very welcoming with good English which is helpful since I speak very little Portuguese. I went to my room, it's spacious and it was very clean. The bathroom is modern and nice and the shower is very good. The bed was comfortable and big (I'm 190cm). The ventilation/cooling was good as well. Isolation between rooms was good, couldn't hear anything from other rooms. The breakfast buffet had many options and varieties (fruits, breads, juices, eggs, ham, turkey, bacon) and most importantly lactose free milk and many options for cereals and additions. I would recommend this hotel.
Comment from Hotel Management
Mar 21, 2017 by Peterson, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Mar 13, 2017
Very nice, clean and perfectly maintained hotel. Breakfast included is ok but could improve on variety. Overall, I would return.
Comment from Hotel Management
Mar 30, 2017 by Peterson, Hotel Management
Dear Mr. Mario. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
4 out of 5
Recommended
for Everyone
by A verified traveler from La Paz

Easy walk to nice and good restaurants

Posted Jan 18, 2017
Friendly staff. They need to have more information to help visitors. Spa needs upgrade.
Comment from Hotel Management
Jan 23, 2017 by Peterson, Hotel Management
Dear Miss. Lucia. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to main sites

Posted Jan 10, 2017 on Orbitz
This hotel is close to great restaurants, shopping and city sites.
Comment from Hotel Management
Jan 17, 2017 by Peterson, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Very confortable and ideally situated minutes from Paulista Avenue.
Comment from Hotel Management
Jan 6, 2017 by Peterson, Hotel Management
Dear Mr. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
3 out of 5
by A verified traveler

Convenient but no charm

Posted Nov 6, 2016 on Hotels
Hotel location is convenient next to Paulista shopping street. However Hotel has no charm. Room is rather small. And staff although nice is really slow (check in / check out)
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
2 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
the toilet wouldn't flush and the temperature of the shower was unable to be regulated.
Comment from Hotel Management
Nov 12, 2016 by General Manager, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
5 out of 5
by A verified traveler from Brevard, NC

Exceptional staff and terrific location

Posted Sep 14, 2016 on Hotels
Excellent location and superior, friendly staff are the Mercure-Jardins strong points. When in Sao Paulo, whether for pleasure or business, we always stay there!
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins
5 out of 5
by A verified traveler from Brevard NC

Our Home away from Home when in Sao Paulo

Posted Sep 9, 2016 on Hotels
We always stay at the mercure-jardins in Sao Paulol....the staff are great, nice shopping and excellent restaurants easily available
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear Mr. Miss. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins