Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Red Roof Inn Jasper

2 out of 5
Red Roof Inn Jasper
1100 Highway 78 East, Jasper, AL

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 32 reviews" "
Rating 8 - Good. 11 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brianna

Traveled with family
Disliked: Amenities
It was alright
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 5, 2024
Dear Brianna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN JASPER. At Red Roof we are happy to know that you made us your choice of stay and you had an alright visit. However, in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 23, 2024
Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Shirlene

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from LaTunde, Rediresponse Specialist on Jan 22, 2024
Hello Shirlene, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Jeremy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent place to stay
Beds were small and hard. Bathroom mirror was cracked all the way down it. Room was clean and in a good area
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 20, 2024
Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Jasper. It's good to read that you were pleased with the cleanliness of the room. However, I sincerely apologize for the cracked mirror. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

8/10 Good

Larry

Traveled with partner, Traveled with pets
Liked: Amenities
Recently changed hands and renovated. Still minor things to fix but we were pleasantly surprised. Clean, not expensive, pleasant and helpful young lady at the desk and our pet stayed free. We come through Jasper once a year and this will be our go to place to stay.
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Jan 4, 2024
Thank you, Larry, for the feedback about your stay at the Red Roof Inn Jasper. We're delighted that you were pleased with our recent renovations, the cleanliness, our affordability and our pleasant, and helpful front desk staff. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We look forward to having you visit with us again in the future, so you can take further advantage of our pet-stay-free policy.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaTunde, Rediresponse Specialist on Jan 22, 2024
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 22, 2023
Hello Robert,The staff at the Red Roof Inn Jasper and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Easy check in. Friendly employees and location is very clean inside and out. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Xao RediResponse Specialist on Dec 5, 2023
Hi Pam,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Jasper with us. It was so rewarding to see that we earned your perfect score with our easy check-in process and our friendly employees, along with your other highlights. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
This will be or third time staying at the Red Roof inn and it's been easy to book everyone has been very polite and courteous will must defiantly stay again when ever I'm in town thank you for your business
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 18, 2023
Thanks for sharing your feedback with us, Harold. The staff at our Red Roof Inn Jasper was elated to see that we earned your 10/10 score. You mentioned some highlights, such as how easy it was to make a reservation, along with our courteous staff, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tyler

Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 17, 2023
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Eva

Traveled with group
Liked: Amenities
Was surprised at the size of room. Little smaller than other hotels. Was clean and staff was courteous and responsive.
Stayed 2 nights in Oct 2023
Response from Oshane RediResponse Specialist on Oct 31, 2023
Dear Eva,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN JASPER regarding the cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 29, 2023
Hello Joey,I am pleased to have had you as our guest at our Red Roof Inn. Your5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a smell. Not sure if it was smoking or musty. There was a leak in the tub faucet and a hole in bathroom wall. The dog stayed free and that’s the only good thing I can say
Stayed 1 night in Oct 2023
Response from Oshane RediResponse Specialist on Oct 25, 2023
Dear Jeffrey, Thank you for taking the time to tell us about your experience at the RED ROOF INN JASPER. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the pet friendliness. I do apologize for the foul odor you described along with the bathroom. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Fernando

Stayed 4 nights in Sep 2023
Response from Recordo Rediresponse Specialist on Oct 11, 2023
Hello Fernando,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 Good

Kaylin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Linton Red Roof Management RediResponse Specialist on Sep 23, 2023
Hello Kaylin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN JASPER and I were happy to see your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean and manager patrolled parking lot throughout the night
Stayed 1 night in Aug 2023
Response from Linton Rediresponse Specialist on Sep 13, 2023
Dear Samuel,Thank you for telling us about your recent visit to the Red Roof Inn Jasper. I was delighted to read that the cleanliness of our facility met your needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

10/10 Excellent

Marsha, Statesboro

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a bad experience elsewhere, this hotel was wonderful. It was clean, the rooms are big, and they allow dogs! Also-the coffee they have at the front desk is good. The hotel appears to be newly renovated. It is very clean, and the pool is very pretty. If you want an affordable stay in a nice clean hotel, this place is perfect.
Stayed 4 nights in Aug 2023
Response from Recordo Rediresponse Specialist on Sep 10, 2023
Hello Marsha,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN JASPER. I'm so glad we earned your 5/5 score. Our goal at Red Roof is to provide a clean and comfortable stay and I'm happy to see that we were able to achieve this with you. It's good to see that our pet policy came in handy. Positive guest feedback, like yours, is always an encouragement to all of Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,Recordo Rediresponse Specialist

8/10 Good

ZACHARY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was limited but very nice to interact with when checking in and out of the hotel. No real complaints, everyone and everything was nice and clean enough for a quick overnight stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Cody

Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 17, 2023
Hello Cody,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Jasper. It upsets me to know we let you down. I am sorry for your experience prompting a 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Norma

Traveled with partner
Liked: Cleanliness
Clean. Average. Ice machine broke.
Stayed 2 nights in Aug 2023
Response from Linton Rediresponse Specialist on Aug 10, 2023
Dear Norma,Thank you for telling us about your recent visit at the Red Roof Inn Jasper. I was happy to read that the cleanliness of our hotel met your needs. However, you stated that the issue with the ice machine was less than ideal. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Regards,LintonRediresponse Specialist

8/10 Good

Dan

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on Aug 3, 2023
Hello Dan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jasper and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

anistyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except when I was leaving in the morning one of the people cleaning the non smoking rooms had a cigarette in her mouth as she went in an out.
Stayed 1 night in Jul 2023
Response from Nishaye RediResponse Specialist on Jul 7, 2023
Dear Anistyn,Thank you for taking the time to tell us details about your experience at the RED ROOF INN JASPER. It's heartwarming to read that you loved everything about your stay. However in regards to the situation you mentioned with our house keeping representative, we do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRediResponse Specialist

10/10 Excellent

Linda

Stayed 8 nights in Jun 2023
Response from Chevanese RediResponse Specialist on Aug 3, 2023
Hello Linda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Jasper and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Nice clean hotel. I stay here often when passing through.
Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 15, 2023
Hi Mary!Thank you for being our guest at Red Roof Inn Jasper. It's great to hear that our hotel is nice and clean. I am thrilled that you stay here at our location very often. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Allyssa

Stayed 1 night in Jun 2023
Response from Devorine RediResponse Specialist on Jun 16, 2023
Thank you for taking a moment to rate your experience, Allyssa. The staff at the Red Roof Inn Jasper and I appreciates but is deeply saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Will be back in June
Stayed 5 nights in May 2023
Response from Devorine RediResponse Specialist on May 30, 2023
I appreciate your comments regarding your recent stay at the Red Roof Inn Jasper, Wallace. It's great to hear that our accommodation were very clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

8/10 Good

Kris

Stayed 1 night in Apr 2023
Response from Devorine RediResponse Specialist on May 29, 2023
Thank you for taking a moment to complete our survey, Kris. The staff at the Red Roof Inn Jasper and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Sharma RediResponse Specialist on May 9, 2023
Hello Kimberly,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN Jasper and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Charca

Stayed 2 nights in Mar 2023
Response from Tianna Rediresponse Specialist on Mar 17, 2023
Hello Charca,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN JASPER appreciate your 10/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Rediresponse Specialist