Ratings based on 1,185 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great hotel for a ski trip!

Posted Feb 21, 2018
We stayed 3 nights for a family ski trip. Great staff, very accommodating, clean rooms. They stored our skis/poles at the front desk every night which was very convenient. Nice pool/hot tub/sauna. Shuttle to the ski hill was easier than driving and more convenient. We had one supper at the hotel's Walters restaurant, the service and atmosphere were great but the food was terrible. We ordered the family BBQ platter (ribs, brisket, chicken, etc) and it was all dry and flavourless. Overall though it was a great hotel, we will definitely be back.
Comment from Hotel Management
Feb 22, 2018 by Pierre F, Hotel Management
Thank you for the extensive review. Please accept our apologies for failing to deliver a positive dinner experience in Walter's Dining room. You concerns were shared with our culinary team. We are delighted you did enjoy your stay overall. We look forward to being your hosts again and thank you for the opportunity to redeem ourselves at Walter's :-)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 20, 2018
I have stayed here before in one of the suits and it was great. My fiancé and I booked a room (not a suite this time) and it was not very good. The beds were like rocks, the bathroom clearly hadn't been cleaned and the heater was either always blowing cold air or hot air. You couldn't turn off the heater so it woke us up every couple hours cause we were either freezing or dying of heat. I have stayed before and it was great so I'm hoping this stay was just a lemon. Either way, not impressed this time unfortunately.
Comment from Hotel Management
Feb 22, 2018 by Pierre F, Hotel Management
Thank you so much for sharing your comments. Please accept our sincere apologies for the condition of your bathroom and heating issues. We have informed our operations manager of this mishap - and offer our most sincere apologies. We sincerely hope to see you again in the future, and offer you a most pleasant experience again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Nice room for a last minute ski getaway

Posted Feb 13, 2018
Last minute decision to head to jasper we didn’t have many options for hotels. The sawridge was a pleasant surprise. Older hotel but well maintained and our room was clean and comfortable. No complaints.
Comment from Hotel Management
Feb 15, 2018 by Pierre F, Hotel Management
Thank you so very much for the lovely review. Perhaps we will see you again in April for what will undeniably be incredible spring skiing conditions!
5 out of 5
Recommended
for Everyone
by A verified traveler from BC

Never have to leave.

Posted Feb 12, 2018
Pros: Clean, quiet and modern.
Cons: No suggestions.
Met friends for the weekend and never had to leave the hotel. They had a dog and so it was nice the hotel is pet friendly. Good resteraunt on site.
Comment from Hotel Management
Feb 15, 2018 by Pierre F, Hotel Management
Thank you very much. We are delighted everyone had a pleasant stay and enjoyable visit to Jasper (even the furry friends). We look forward to your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 11, 2018
Kids can only swim in the pool until 8 pm, our kids were very disappointed the first night we arrived at 745pm. There are not many parking spots, however we really enjoyed our stay at the Sawridge. We will stay here again.
Comment from Hotel Management
Feb 12, 2018 by Pierre F, Hotel Management
Thank you for sharing your comments. We will most certainly look forward to your return visit, perhaps in April for some outstanding spring skiing :-)
3 out of 5
by A verified traveler

My Room STUNK

Posted Feb 5, 2018
When we arrived in the room it smelt of some cheap cleaning agent. It never really went away. This hotel needs to do something to make the hotel overall smell better. I've stayed in highway motels that smelt better. The rooms and hallways also need a serious renovation.
Comment from Hotel Management
Feb 7, 2018 by Mukarram, Hotel Management
I am sorry to hear of the inconvenience that you faced during your stay. I really appreciate your feedback and we will try our best to avoid this in the future.Thanks again for your honest feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2018
Nice clean rooms and good breakfast! Very friendly check in. It was a pleasant stay .
Comment from Hotel Management
Feb 4, 2018 by Pierre F, Hotel Management
Thank you very much. Look forward to your return :)
1 out of 5
by A verified traveler

Posted Jan 23, 2018
Beautiful looking facility, nice restaurants, great staff but will never stay here again. There is absolutely no insulation in rooms between walls - you can hear every word people are speaking at normal volume. Drunks allowed to wander the halls throughout the night - no idea why there was no security. How can a company get so many things right and still get the most important thing wrong. If we cannot sleep why stay.
Comment from Hotel Management
Jan 25, 2018 by Pierre F, Hotel Management
Thank you for your comments. Please accept our apologies as we definitely appear to have failed at delivering what is most important to all of our guests - and that is a comfy, restful and enjoyable night's sleep. I must confirm that we do have security personnel on every night - but at times, even they cannot keep unreasonable guests in check. Again, a thousand apologies.
2 out of 5
by A verified traveler from grande prairie

Nice hotel but noisy

Posted Jan 22, 2018
Very difficult to sleep due to noisy heater/ac unit room 121 not a good choice.
Comment from Hotel Management
Jan 25, 2018 by Pierre F, Hotel Management
Thank you for pointing out this flaw. We have immediately informed our maintenance team of this nagging issue. Please accept our sincere apologies.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Posted Jan 19, 2018
I come to Jasper multiple times a year and this is my favorite place to stay. The location is great - about a 7 minute walk to the center but with fresh mountain air and spectacular views you cant really complain. There is tons of parking available on the property and along the street so you don't have to stress about finding a spot. The rooms are spacious and clean with comfy beds and pillows. Nice having a Kureig machine for coffee in the AM and a mini-fridge available. The pub downstairs has a great drink and food selection - was perfect for catching the Oilers game. Would definitely recommend to anyone staying in Jasper whether for business, pleasure or family stay!
Comment from Hotel Management
Jan 20, 2018 by Pierre F, Hotel Management
Thnak you so much Lisa for the wonderful review. We are delighted you thoroughly enjoyed your stay and very much look forward to your return visit - maybe for a little spring skiing?