Ratings based on 1,050 Verified Reviews

3.9 out of 5
78% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Pros: We enjoyed the tranquility of the setting.
Location: The location was excellent for the visit to Jasper.
A very lovely setting. We enjoyed our stay. The hotel is centrally located in Jasper National Park.
Comment from Hotel Management
Oct 10, 2017 by Ken Hall, Hotel Management
Thank you for taking the time to share your comments. It is great to read that you enjoyed the beautiful setting in the heart of Jasper National Park! I look forward to welcoming you back soon. Sincerely, Ken Hall General Manager Fairmont Jasper Park Lodge
5 out of 5
Recommended
for Couples
by A verified traveler

Luxury for those who need it

Posted Sep 27, 2017
Pros: everything
Cons: nothing
Location: walk and enjoy looking at the moutons
Great for those who need to relax and feel pampered
Comment from Hotel Management
Oct 2, 2017 by Ken Hall, Hotel Management
Thank you for your kind words! It is great to read that you had such a relaxing and excellent experience with us. I look forward to welcoming you back soon.
5 out of 5
Recommended
for Families
by A verified traveler from Victoria, BC

Posted Sep 27, 2017
The weather was terrible on the day we arrived. The boat tour we booked for the day got canceled. It's very nice that the hotel was able to check us in at 10am. So we (including seniors and young kid) could relax in our room in this cold rainy day. We did a short hiking around the Beauvert Lake and spent some time in the hotel's game room in the afternoon. It was very pleasant.
Comment from Hotel Management
Oct 2, 2017 by Ken Hall, Hotel Management
Thank you for taking the time to share your kind words. I am very pleased to read that you had a wonderful experience despite the rainy day. It is also great to read that you enjoyed the walk around the beautiful Lac Beauvert! I look forward to welcoming you back very soon.
3 out of 5
by A verified traveler from Durham. Ontario

Run down

Posted Sep 16, 2017
Very nice location and grounds. Staff friendly and helpful. Rooms dated and in need or repairs and modernizing Ripped screens, broken plugs on bath, etc. Rooms very overpriced. Restaurant dinner good but again overpriced. Breakfast buffet only fair and again pricey based on what it served.
Comment from Hotel Management
Sep 22, 2017 by Ken Hall, Hotel Management
Thank you for taking the time to share a review of your recent stay with us. I am pleased to read that you enjoyed the location and found all staff to be friendly and helpful. However I am disappointed to read that we were unable to meet your expectations in regards to your guestroom and for that I would like to sincerely apologize. Please know that your comments have been noted. I hope to get the chance to welcome you back in the future to improve upon this experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

this place is like heaven

Posted Sep 10, 2017
Pros: everything. you must stay here. its amazing
Cons: nothing. its perfect
Location: close to activities, the town and beautiful mountains
its beautiful, the facilities were perfect. the rooms were perfect. the grounds were perfect. on a beautiful; lake. loved the pools, the spa. the bar.;
Comment from Hotel Management
Sep 11, 2017 by Ken Hall, Hotel Management
Thank you shaindy for taking the time to share such a lovely review! I am thrilled to read that you had an overall excellent stay enjoying so many of the facilities as well as the beautiful views that surround us. I look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Merrick, NY

Canadian Rockies

Posted Sep 7, 2017
Beautiful resort in the mountains. Convenient to all sites.
Comment from Hotel Management
Sep 8, 2017 by Ken Hall, Hotel Management
Thank you Andi for your positive comments! I am very pleased to read that you found the resort to be beautiful and enjoyed the surrounding views! I look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Sep 4, 2017
Great place to stay in jasper with everything you need in one location. Very close to the town of jasper but a little far to walk after a few drinks with dinner so you would have to cab it. Beautiful grounds with a lake and golf course as well as wildlife.
Comment from Hotel Management
Sep 8, 2017 by Ken Hall, Hotel Management
Thank you for taking the time to share a review of your recent stay with us. It is great to read that you had a wonderful time and found that everything you needed was on property. I look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel and resort

Posted Sep 2, 2017
The staff should offer to help with guests' luggage. We had to carry our own luggage to the room. Also, I was charged a restaurant bill I did not incur.
Comment from Hotel Management
Sep 8, 2017 by Ken Hall, Hotel Management
Thank you for taking the time to share a review of your recent stay with us. I would like to sincerely apologize for the service, or lack there of, you received. I will follow up with our Guest Services team as this is something we offer to every guest. I hope to welcome you back in the future to improve upon this experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Location is great!

Posted Aug 30, 2017
Pros: Location
Cons: Up date furnishings and drapes in rooms
Location: This is on a lovely lake with mountains in the background--ice fields parkway is stunning and good hiking nearby.
Overall we were happy with our stay. Cabins need a little up-dating. Room charge seems to be inconsistent with advertised price--if you book online you will get a better rate than if you call. We would stay again, mostly for the beautiful location.
Comment from Hotel Management
Sep 8, 2017 by Ken Hall, Hotel Management
Thank you Eloise for taking the time to provide us with your feedback.I am very pleased to read that you had a wonderful time exploring the beautiful location. I appreciate your comments and I look forward to welcoming you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from NC

Outstanding Service

Posted Aug 30, 2017
The people here were the most accommodating,friendly, and efficient that we have ever met! Any request or problem-there weren't many- were addressed and resolved to our highest expectation. It was a wonderful experience that we hope to do again!
Comment from Hotel Management
Sep 8, 2017 by Ken Hall, Hotel Management
Thank you so much Paul for your wonderful comments regarding our staff! I am thrilled to read that they were a big part of making your experience one to remember. I look forward to welcoming you back soon!