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Reviews of Coast Hinton Hotel

2 out of 5
Coast Hinton Hotel
571 Gregg Ave, Hinton, AB

Reviews

7.6

Good

Rating 10 - Excellent. 270 out of 1000 reviews" "
Rating 8 - Good. 385 out of 1000 reviews" "
Rating 6 - Okay. 200 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Traveled with partner
Liked: Staff & service, amenities
The beds were so high (measured at 31" ground to upper mattress surface that my wife could not get onto the bed. In the end she had to climb on achair to get on which was definitely unsafe. No other Coast hotel has this problem and we stay in several. There must be a lot of older people using your hotel even if not disabled. Falling when getting out would be serious for young kids as wellm as elderly, especially on the nice new hard floor which we like. It is a health hazard as well as poor service. We wont be going back unless things change.
Stayed 1 night in Apr 2024
Response from NILESH on Apr 15, 2024
Dear Andrew,It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We sincerely apologize for the inconvenience caused by the height of the beds in your room , Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Mehak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet , clean and good hotel . Really good service
Stayed 1 night in Mar 2024
Response from NILESH on Apr 1, 2024
Dear Mehak,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Claudel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Even through renovations, they are respectful to their patrons.
Stayed 1 night in Mar 2024
Response from NILESH on Mar 20, 2024
Dear Claudel ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Ross E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should said that they are doing renovations.
Stayed 1 night in Mar 2024
Response from NILESH on Mar 20, 2024
Dear Ross, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, we would like to apologize for not meeting your expectations regarding breakfast Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Shawn

Stayed 1 night in Mar 2024
Response from NILESH on Mar 27, 2024
Dear Shawn,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

James

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Renovations underway, will be great when done
Stayed 1 night in Mar 2024
Response from NILESH on Mar 13, 2024
Dear JamesThank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.On behalf of Coast Hinton Hotel, please accept my sincere apologies for any dissatisfaction you experienced during your visit.We appreciate your understanding during our renovations. We apologize for any inconvenience caused by the temporary disarray. Rest assured, once the renovations are complete, we believe you'll find an even more enjoyable experience awaiting you. We hope to welcome you back in the future to showcase our improved facilities and earn a higher score from you. Thank you for choosing our hotel!"Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. As mentioned, please reach out to me directly at n.dhamankar@coasthotels.com if you would be willing to give us another chance to turn your experience around. It would be such a pleasure to personally welcome you back.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from NILESH on Mar 21, 2024
Dear Mark, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from NILESH on Mar 21, 2024
Dear Kristy, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Vern

Traveled with group
Liked: Staff & service
Sidewalk very slippery with ice, rooms way to warm to sleep, everything is just worn down, even front desk had a stack of complaints sitting on their desk. Price was good.
Stayed 2 nights in Feb 2024
Response from NILESH on Feb 27, 2024
Dear Vern, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about sidewalk slippery, rooms way to warm to sleep . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Parminder

Traveled with family
Disliked: Property conditions & facilities
First our room was changed and we were charged more for the room which was not our fault. If our room was not available then we should have been accommodated at the same price. We compromised on a lot of things. Lastly they should not offer breakfast as it was terrible, basically there was nothing to eat. So if you can't offer a decent breakfast then just eliminate it.
Stayed 1 night in Feb 2024
Response from NILESH on Feb 27, 2024
Dear Parminder, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about room changed & breakfast . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from NILESH on Mar 21, 2024
Dear Jennifer,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Ismail

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from NILESH on Feb 27, 2024
Dear Ismail, Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from NILESH on Feb 27, 2024
Dear Edward, Thank you for your valuable feedback. We are disappointed to know that your experience at Coast Hinton Hotel was not a memorable one. We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Franz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from NILESH on Feb 27, 2024
Dear FranzIt was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Franz

Liked: Cleanliness
I definitely recommend this hotel.
Stayed 1 night in Feb 2024
Response from NILESH on Feb 16, 2024
Dear Franz,It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We would love the opportunity to exceed your expectations and would like to invite you back to the Coast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

gordon

Stayed 1 night in Jan 2024
Response from NILESH on Mar 21, 2024
Dear Gordon, Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Herbert

Liked: Cleanliness
Hotel was clean and comfortable enough. Toilet leaked in the bathroom and the breakfast was disappointing. Sausages and baked beans out of a can? One muffin left. The breakfast attendant, however, was friendly and helpful.
Stayed 1 night in Sep 2023
Response from NILESH on Feb 6, 2024
Dear Herbert, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, we would like to apologize for not meeting your expectations regarding breakfast Please know we value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love to offer a more personal apology .We would love the opportunity to exceed your expectations and would like to invite you back to theCoast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Donna

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NILESH on Feb 6, 2024
Dear Donna, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We value our guests’ feedback and your comments have been shared with our team so we may continually improve the guest experience. We would love the opportunity to exceed your expectations and would like to invite you back to theCoast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Teresa

Liked: Staff & service
Comfortable beds and pillows. It was impossible to control the heat in the room. Cleanliness was a little below what I expected but the front staff were awesome.
Stayed 1 night in Jan 2024
Response from NILESH on Jan 8, 2024
Dear Teresa,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about control the heat in the room & Cleanliness.Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Peeter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there in future
Stayed 1 night in Dec 2023
Response from NILESH on Jan 8, 2024
Dear Peeter ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

8/10 Good

Renee

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The place is okay for an overnight stay, but it feels like it could use a bit of love. For the price it a perfectly fine and convenient stop over.
Stayed 1 night in Jan 2024
Response from NILESH on Jan 8, 2024
Dear Renee ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

6/10 Okay

Harold

Traveled with family
Disliked: Staff & service, property conditions & facilities
We stayed for two nights. No housekeeping for the second night. Would have been nice to a tidy room with a bed made and maybe a fresh towel on the second night. The breakfast pictures show a waffle maker. There is no waffle maker. Bread only, no bagals, no English muffins. No muffins
Stayed 2 nights in Dec 2023
Response from NILESH on Jan 8, 2024
Dear Harold,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about No housekeeping on second day , breakfast .Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Michael, Edmonton

Stayed 1 night in Dec 2023
Response from NILESH on Jan 3, 2024
Dear Micheal, Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed in details . Once again, on behalf of our team, I extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit. As mentioned, please reach out to me directly at n.dhamankar@coasthotels.com if you would be willing to give us another chance to turn your experience around. It would be such a pleasure to personally welcome your back.Thank you.Nilesh DhamankarGeneral Manager

4/10 Poor

Shannon

Stayed 1 night in Dec 2023
Response from NILESH on Dec 28, 2023
Dear Shannon ,Thank you very much for your review of your recent stay at our hotel and for allowing us to respond. Your feedback is precious to us, as we strive to improve with every stay.We would be grateful if you could share your contact details with us so that we can understand your concerns better and ensure your future experiences are nothing short of exceptional.If I can be of assistance in the future. Nilesh DhamankarGeneral Manager

10/10 Excellent

Ashleah

Stayed 4 nights in Dec 2023
Response from NILESH on Jan 8, 2024
Dear Ashleah,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh DhamankarGeneral ManagerCoast Hinton Hotel

10/10 Excellent

Collin

Traveled with group, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 stars
Stayed 1 night in Dec 2023
Response from NILESH on Dec 7, 2023
Dear Colin, Thank you for the outstanding rating , We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from NILESH on Dec 7, 2023
Dear Jorge, Thank you for your valuable feedback. We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

10/10 Excellent

Vishal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It Was A Good Location To Stay Before Visiting Jasper.
Stayed 1 night in Nov 2023
Response from NILESH on Dec 7, 2023
Dear Vishal, Thank you for your valuable feedback. We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

4/10 Poor

Gordon

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Heater was so noisy I could not sleep
Stayed 1 night in Nov 2023
Response from NILESH on Dec 1, 2023
Dear Gordon , Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about Heater Noise . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

10/10 Excellent

Nitesh

Liked: Amenities
The front desk lady she was very helpful
Stayed 1 night in Nov 2023
Response from NILESH on Nov 28, 2023
Dear Nitesh,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Frank

Traveled with partner
ok
Stayed 1 night in Nov 2023
Response from NILESH on Nov 28, 2023
Dear Frank, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

4/10 Poor

Christopher

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Out dated room. Booked a single room, got a two bed room. Horrible shower head. Heat wouldn’t turn down. Tv doesn’t work with remote in room.
Stayed 1 night in Nov 2023
Response from NILESH on Nov 22, 2023
Dear Christopher,Thank you for taking the time to leave us a review. Your feedback is important, and we rely on hearing from our guests to ensure every stay is memorable.As you shared in your review, this was not the case for you, and for this, we do apologize. Our guests are the heart of our business, and we understand you’re feeling disappointed about outdated room and tv remote was working & shower head . Please know we’d like to make this right for you. And if you’d like to discuss your experience further, we would love to have the opportunity to earn your trust again.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Candice

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty bathroom was really dirty plug-ins didn’t work breakfast was unplugged and cold
Stayed 2 nights in Nov 2023
Response from NILESH on Nov 21, 2023
Room was dirty bathroom was really dirty plug-ins didn’t work breakfast was unplugged and cold

6/10 Okay

richard

Room smelled of cigarettes. Breakfast was poor. Advertised breakfast showed pictures of waffle maker, etc, none of which were present. Only load of bread, toaster, a few microwaved omelettes, one breakfast sausage…that was pretty much it for breakfast. Quite disappointing.
Stayed 1 night in Nov 2023
Response from NILESH on Nov 21, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly a great spot. HWY is a little noisey but to be expected. Great people working here. Custiner service seems to be a priority which is sometging I haven't experienced in a long while. Also the Korean restaurant in the lobby was trully impressive. I will be back
Stayed 1 night in Nov 2023
Response from NILESH on Nov 21, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

hope

Liked: Cleanliness, amenities, property conditions & facilities
If the price is right I’ll stay there again.
Stayed 1 night in Nov 2023
Response from NILESH on Nov 17, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

6/10 Okay

Brooklyn

Breakfast wasn’t great. Room was hot and wouldn’t cool off very well. Room was clean though.
Stayed 1 night in Nov 2023
Response from NILESH on Nov 14, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Tina

Stayed 1 night in Nov 2023
Response from NILESH on Dec 7, 2023
Dear Tina, Thank you for the outstanding rating , We hope your experience at Coast Hinton Hotel was a memorable one.We are pleased to hear that you enjoyed your stay. Thank you again for taking the time to share a review with us. We would love the opportunity to exceed your expectations and hope to see you again at Coast Hinton Hotel very soon.Best regards,Nilesh Dhamankar General Manager

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was amazing. Our tv remote didn't work so she moved us to another room without hesitation. She was very nice and kind even talked with my kids.
Stayed 1 night in Nov 2023
Response from NILESH on Nov 14, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

6/10 Okay

Janelle

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for here. It was clean but old. The hallways smelled, but the worst part was that the rooms were so hot. You can not control the heat all you can do is use the ac on the wall. But that didn’t help! They need to turn the heat down!!
Stayed 2 nights in Nov 2023
Response from NILESH on Nov 8, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Jagtar Singh

Nice, professional and helping staff
Stayed 1 night in Nov 2023
Response from NILESH on Nov 8, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

8/10 Good

Dan

Stayed 1 night in Nov 2023
Response from NILESH on Nov 24, 2023
Dear Dan, It was a pleasure to host you during your recent trip to Coast Hinton Hotel . Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team, We would love the opportunity to exceed your expectations and would like to invite you back to theCoast Hinton Hotel very soon.Thank you, again, for taking the time to share a review with us.Nilesh DhamankarGeneral Manager

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing visit
The bad experience started on checkout. The front counter staff member was disrespectfully and appeared unfocused. Next was the challenge with the room. Entering our room on the second floor, we were hit with a wall of heat. The room thermostat was registering 80F. Even with the air conditioner set at its coldest setting and highest fan speed and leaving the window and drapes propped open (it was below 0C outside that night) the room never reached a comfortable temperature. We had to sleep above the covers and we both constantly awoke throughout the night. Very disappointing and restless night for both of us. Finally, the continental breakfast almost made me sick. The food selection was acceptable but I settled on an pre-wrapped egg on an English muffin. A quick heat in the microwave but when I opened up the wrapping paper I was greeted with a muffin that was completely covered in mold. Needless to say, I lost my appetite. I grabbed the muffin and took it to the front counter, wanting to alert the staff of the state of the breakfast. The gentlemen at the front counter looked at it, and just threw it in the garbage - no apology or effort to try to correct the issue. He did not even bother to get off his chair. He used the excuse that it probably was just a mistake in the way the food was rotated. Completely unprofessional client service top to bottom. I do not thing I will be staying at a Comfort Inn if this is what I can expect from my experience.
Stayed 1 night in Oct 2023
Response from NILESH on Nov 1, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from NILESH on Oct 30, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Rich

Stayed 2 nights in Oct 2023
Response from NILESH on Nov 17, 2023
Dear Guest,Thank you for staying with us at Coast Hinton Hotel,We value your feedback and opinions and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you enjoyed your stay and look forward to seeing you again when you visit our beautiful community in the future.If I can be of assistance in the future. Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Kylene

Stayed 1 night in Oct 2023
Response from NILESH on Oct 18, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Basit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol the front desk manager was really helpful and accommodating. Thanks
Stayed 2 nights in Oct 2023
Response from NILESH on Oct 17, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was clean
Stayed 1 night in Oct 2023
Response from NILESH on Oct 17, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

6/10 Okay

Wenbo

Stayed 1 night in Oct 2023
Response from NILESH on Nov 8, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel

10/10 Excellent

Careyann

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.Thankyou for the pleasant experience
Stayed 1 night in Oct 2023
Response from NILESH on Oct 17, 2023
Dear Guest,Thank you for the outstanding rating and amazing feedback! We are pleased to hear that you enjoyed your stay,We look forward to seeing you again on your next trip to the Coast Hinton Hotel .Sincerely,Nilesh Dhamankar General Manager Coast Hinton Hotel