Ratings based on 448 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good nights sleep

Posted Apr 19, 2017
I was passing threw town on Business & looked up this great priced jem
Comment from Hotel Management
Apr 19, 2017 by San, Hotel Management
Dear Guest, It was a pleasure having you stay at the Holiday Inn Hinton and we thank you for sharing your feedback with us. We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very well centered close to everything

Posted Apr 9, 2017
A very confortable room also very quiet. I enjoyed staying here and would go back anytime without any hesitation.
Comment from Hotel Management
Apr 10, 2017 by San, Hotel Management
Dear Guest, Thank you for your wonderful feedback! We are enormously happy to learn you enjoyed all aspects of your stay with us. We await your next visit to the Hinton and hope to make it a pleasurable stay for you once again Kind Regards, Sachin Pandey Guest Services Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton alberta

Hot room and room temp/soggy food

Posted Mar 27, 2017
The staff was incredible. The room was insanely hot and the curtains were see through!!! From the pool area you could clearly see in our room. The food in the restaurant was meh. It seemed like it had been cooked for awhile. Again tho the staff was 5 stars.
Comment from Hotel Management
Mar 30, 2017 by San, Hotel Management
Dear Sara, Thank you for submitting your review of our hotel. I am pleased to hear that you liked the level of service at Holiday Inn Hinton. Please accept our sincere apologies for inconvenience these issues may have caused you. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. We value you as our guest and hope you will continue to choose Holiday Inn Hinton for your future travel needs. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Westminster

Hotel close to amenities

Posted Mar 27, 2017
Pros: Friendly staff
Cons: We had two beds in the room was one comfortable and the other wasn't so nice, it was a little soft and could have been replaced.
Location: It was a short drive to where we needed to go, but easy to get to right off of the highway. Easy to get everywhere in Hinton.
Nice clean hotel, room is a little small. Swimming pool was nice.
Comment from Hotel Management
Mar 30, 2017 by San, Hotel Management
Dear Glenda, Thank you for sharing your valuable feedback with us. I am sorry that we fell short of your expectations notably with the room size and bed. We value you as our guest and hope you will continue to choose IHG for your future travel needs. Sachin Pandey Guest Services Manager, Holiday Inn Hinton
3 out of 5
by A verified traveler

Hotel was ok

Posted Mar 6, 2017
Hotel was ok minus the pounding and stomping on the floor above us won't be staying at that location again
Comment from Hotel Management
Mar 8, 2017 by San, Hotel Management
Dear Guest, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comment regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Sachin Pandey Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Awesome stay for winter

Posted Feb 27, 2017
I was so delighted by the excellent service at the reception. I appreciate the amazing care of the staffs Marilyn and Emy. Thank you so much for this great accommodation we received this winter.
Comment from Hotel Management
Mar 2, 2017 by San, Hotel Management
Dear Guest, We are delighted to learn that your overall stay was wonderful. Your kind words of appreciation for our staff members, Marilyn & Emy will go a long way in motivating and encouraging them to do even better in future. We greatly value your patronage and look forward to welcoming you back at Holiday Inn Hinton. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Whitecourt

Clean

Posted Feb 6, 2017
Clean hotel with a decent pool and water slide for the kids.
Comment from Hotel Management
Feb 9, 2017 by Dill, Hotel Management
Dear Melissa, Thank you so much for choosing to stay at the Holiday Inn in Hinton and for sharing your stay experience . We are glad that you and your kids enjoyed your stay with us. We look forward to welcome you and your family on your next visit to Hinton. Yours in Hospitality,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Was for my son for surgery and the staff were amazing and very helpful
Comment from Hotel Management
Jan 12, 2017 by San, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Sachin Pandey Guest Services Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice location close to amenities

Posted Jan 1, 2017
Overall acceptable. Walls are a bit thin , fairly noisy this time round. Bathroom fan didn't work, room was cold when we got there. Bed comfortable. Very disposable focused - coffee cups,water glasses etc well used room
Comment from Hotel Management
Jan 3, 2017 by San, Hotel Management
Dear Deb, It was a pleasure having you stay at the Holiday Inn Hinton and we thank you for sharing your feedback with us. We are happy that you were satisfied with your overall stay with us. We look forward to welcoming you back. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for the rating. We look forward to your future visits.