Ratings based on 361 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Montreal

Nice staff

Posted Jul 30, 2016
Checked in at around 10:30 pm. The hotel bar and its kitchen was open and could get late dinner. Got a free complementary breakfast in the morning for our one night stay. For quick breakfast it was good option before heading out.
5 out of 5
by A verified traveler

excellent service

Posted Jul 27, 2016
I am always lazy to write reviews! But this tie I have to give our sincere appreciation to Sachin! He works at the reception and does a great job! We arrived at hotel very late,he was so attentive and showed great care of our kids! He is so polite, gentle and humor! He tried his best to make everyone one of us happy! He made our kid's days among our stay!!
Comment from Hotel Management
Jul 29, 2016 by San, Hotel Management
Dear Guest, It was a pleasure having you stay at the Holiday Inn, Hinton and we thank you for sharing your feedback with us. Delivering exceptional service is of utmost importance for us and we are very grateful that you have experienced it. Your kind words of appreciation serves an encouragement to us. We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
by A verified traveler

Good Price...Compare to the rest of options.

Posted Jul 26, 2016
Pros: Rooms, Price, Overall Condition.
Cons: Bedes need to be comfortable and card slots need to be maintenance
Good Stay. Rooms were in good condition. Beds were not comfortable at all. We had two queen size beds but were short for someone who is 5"11" and my feet were hanging out the mattress. Cards to open doors would not work sometimes had to insert it several times before it opened the doors up. Restaurant was good and kids eat free but for a simple burger you are paying $15.00. Overall OK experience.
Comment from Hotel Management
Jul 27, 2016 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. At Holiday Inn, we strive to provide the best of services and this time we fell short and disappointed to learn that we did not meet your expectation. I hope you will provide us an opportunity in future to stay with us in order to provide you with exceptional services. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
by A verified traveler

Pricey for what is offered. Nice staff.

Posted Jul 24, 2016
Pros: Nice front desk staff
Cons: Loud plumbing
Room was ok. Extra long distance to lobby and breakfast. We had a room in the north 40. Staff was very nice and helpful. Would try to stay in Jasper Provincial Park next time. This was quite a distance to the park entrance.
Comment from Hotel Management
Jul 26, 2016 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your feedback on Expedia. We are happy that you found our customer service to be excellent. Please accept our sincere apologies for any inconvenience the loud plumbing may have caused you. We look forward to welcoming you back soon. Kind Regards, Sachin Pandey Guest Services Manager
2 out of 5
by A verified traveler

Posted Jul 24, 2016
Dirty room- many spots missed vacuuming, old potato chips in the drawer with the bible. It felt old and creaky. Weak room a/c, and no bathroom fan.
Comment from Hotel Management
by San, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. At Holiday Inn, we strive to provide the best of services and this time we fell short and disappointed to learn that we did not meet your expectation. I have made note of your comments regarding the issue that adversely affected your experience at the hotel. Please accept my unreserved apology for the inconvenience caused. I would like for you to give us another chance in restoring our credibility. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
by A verified traveler

Posted Jul 24, 2016
Pros: It was close to Jasper National Park. If you stay in Hinton, check out the Beaver Boardwalk!
Location: It was close to Jasper National Park. If you stay in Hinton, check out the Beaver Boardwalk!
Okay hotel, could have had complimentary coffee in the lobby so you didn't have to buy it at the restaurant.
Comment from Hotel Management
Jul 24, 2016 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. Since we do not have complimentary coffee available in the lobby, our every room has a Coffee/Tea maker for our guest's convenience. Also, we do provide free coffee or tea if requested at the front desk. We await your next visit to Hinton and hope to make it a pleasurable stay for you once again. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
by A verified traveler from St. Albert

Nice hotel

Posted Jul 18, 2016
We stayed for one night and we are satisfied because all the staff are friendly. I want to say thank you to the guy who's working at pool area for opening the slide for my kid. My kid enjoyed it.
Comment from Hotel Management
Jul 21, 2016 by San, Hotel Management
Dear Armie, We thank you for sharing your positive comments on your overall experience at Holiday Inn Hinton. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future. I have shared your comments with my team and we all look forward to welcoming you back at our hotel. Kind Regards, Sachin Pandey Guest Services Manager
3 out of 5
by A verified traveler from Edmonton

Old

Posted Jul 15, 2016
Older of the 2 Holiday Inn in Hinton. Lower level room will hear all the creaking of the floor boards from people walking in the upper level. Otherwise it would have been a nice stay.
Comment from Hotel Management
Jul 16, 2016 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. At Holiday Inn, we strive to provide the best of services and this time we fell short and disappointed to learn that we did not meet your expectation. I have made the note of the inconvenience caused and discussed it with the respective departments. Kind Regards, Sachin Pandey Guest Services Manager
2 out of 5
by A verified traveler from Fort St. John

Never been at a "Holiday Inn" w/o elevator

Posted Jul 4, 2016
Pros: The beds were comfortable
Cons: Build a new Hotel if you are going to demand high prices and don't cheapen the Holiday Inn brand or people won't trust you.
Location: Centrally located in Hinton.
This is an old lady with lipstick applied. It strikes me as an OLD MOTEL that was painted and given a "Holiday Inn" label. For over $200 a night - no elevator, hauling luggage up the stairs, floors creaking and loose carpet I was floored they called this a holiday inn.
Comment from Hotel Management
Jul 7, 2016 by San, Hotel Management
Dear Steve, Thank you for submitting your review of our hotel. I am sorry that we fell short of your expectations. Since we do not have an elevator, we always offer help with luggages at the check-in to all our guest staying on the upper floor of the hotel. Once again, my sincere apologies for the inconvenience caused. Kind Regards, Sachin Pandey Guest Services Manager
4 out of 5
by A verified traveler

Nice hotel and very friendly staff.

Posted Jul 3, 2016
Very pleasant stay and staff are welcoming. Food is great at the Greentree restaurant and very friendly staff.
Comment from Hotel Management
Jul 4, 2016 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Hinton and for taking the time to share your experience with us. Your kind words of appreciation will go a long way in encouraging our staff. We await your next visit to the Hinton and hope to make it a pleasurable stay for you once again. Kind Regards, Sachin Pandey Guest Services Manager