Restaurant

Reviews of Marmot Lodge

2.5 out of 5
Marmot Lodge
86 Connaught Drive, P.O. Box 1200, Jasper, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1047 reviews" "
Rating 8 - Good. 355 out of 1047 reviews" "
Rating 6 - Okay. 110 out of 1047 reviews" "
Rating 4 - Poor. 49 out of 1047 reviews" "
Rating 2 - Terrible. 20 out of 1047 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been helpful, friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 21, 2024
Hi Jason! Thank you for this kind review, we appreciate your feedback! We're glad that you enjoyed your stay with us during your visit to the Canadian Rockies!

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nothing fancy but enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 21, 2024
Hello Heather,We appreciate your time to leave us with your review. I am glad to read that you had a good stay with us.Your business is appreciated and thank you for staying at the Marmot Lodge during your time in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The property is showing its age but we were comfy and happy. Would stay again.
Stayed 1 night in Apr 2024
Response from Lucy - Front Office Supervisor on Apr 18, 2024
Hi Angie,Thank you for your honest review, we really appreciate your time in leaving some feedback. I will pass your kind words along to our team. We'd love to welcome you back again in the future! Best regards,

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 19, 2024
Hello Maggie,Your time to leave us with your review is appreciated. I am glad to read that you had a good stay with us.Thank you for your business.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lucy - Front Office Supervisor on Apr 18, 2024
Hi Cory,Thank you for taking the time to post a review! We're happy that you enjoyed your stay with us and would love to welcome you back again in the future! Best regards,

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay
Stayed 1 night in Apr 2024
Response from Lucy - Front Office Supervisor on Apr 16, 2024
Hi Ruth,Thank you for the great rating! We appreciate your time in letting us know how your stay was. We're happy that you enjoyed your time here and hope to see you again. Best regards,

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically professional and friendly staff. Very comfortable bed. The shower and shampoo/conditioner were awesome
Stayed 1 night in Apr 2024
Response from Lucy - Front Office Supervisor on Apr 16, 2024
Hi Colleen,Thank you for the awesome review! I will pass along your kind words to our departments. I'm happy that you had a great time here, and we'd love to welcome you back again in the future. Safe travels,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and the bed was comfortable
Stayed 1 night in Apr 2024
Response from Lucy - Front Office Supervisor on Apr 16, 2024
Hi Alan,Thank you for letting taking the time to let us know how your stay was. We're happy that you enjoyed your time here and appreciate you choosing us as your base while in Jasper. We hope to see you again. Best regards,

10/10 Excellent

Goral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and close to most scenic places
Stayed 1 night in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 15, 2024
Hi Goral! We're glad to know that you enjoyed your visit to the Canadian Rockies. Thank you for choosing to stay with us!

10/10 Excellent

Jaismeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 15, 2024
Thank you for this kind review, Jaismeen. We'd love to have you again!

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked tge pool, sayba, hot tubs
Stayed 2 nights in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 15, 2024
Thank you for rating us, Cathy! We're glad you enjoyed our pool facilities. Your business is much appreciated, and we'd love to have you again.

8/10 Good

Muhammad

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 15, 2024
Thank you for this review, Muhammad. We're happy to know that you were satisfied with your stay here in Jasper. Come visit us again!

10/10 Excellent

Vivian, Edmonton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, bathroom upgraded. Spacious room.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Vivian,Thank you for your recent visit to the Marmot Lodge. We are glad to read that you enjoyed your spacious room with upgraded bathroom and the comfortable beds. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and pool. The front desk staff are so nice. Evil Dave’s is awesome also.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Donna,We appreciate your time to leave us with your review. I am glad to read that you enjoyed our beautiful pool facilities, the next-door Evil Dave's restaurant and our amazing staff. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good location! Nice pool house and hot tub/sauna!
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 13, 2024
Hello Laura,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed our convenient location and the pool facilities. Thank you for your business and for making the Marmot Lodge your place to stay while in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Min Ting Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 11, 2024
Hello Min Ting Ada,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed your stay with us.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool & outdoor hot tub
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 10, 2024
Hello Alexander,Thank you for your recent visit to the Marmot Lodge. We are glad to read that you enjoyed our beautiful pool facilities.Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

4/10 Poor

Val

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was like a sauna in our room even after we turned the thermostat all the way down. Even opening the window as we slept did not help ☹️ My friend went into the hot tub and she said it was sadly only Luke warm😩. Sorry - won’t be staying here agai.
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 10, 2024
Dear Val,We appreciate your time to leave us with your review. I am sorry about the issues you were facing. Our front desk team in cooperation with our Maintenance is always available and happy to help with any questions that might arise during a stay. Your business is appreciated, and we hope that you will give us another chance the next time you are in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Loewen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a payed back hotel with friendly staff and a good pool/ hot tub area.
Stayed 1 night in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 6, 2024
Thanks for this awesome review Loewen. We're glad that you had an awesome stay and enjoyed our pool facilities. We look forward to seeing you again!

10/10 Excellent

Anzhalika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great receptionist Anastasiia helped a lot with our arrival. It was nice to have someone really caring. Thanks a lot.
Stayed 3 nights in Apr 2024
Response from Kenneth, Front Desk Agent on Apr 6, 2024
Hi Anzhalika! Thank you for this kind review. We appreciate your business and would love to have you again.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a good price… needs updating but overall really good
Stayed 1 night in Apr 2024
Response from Florian Vogt on Apr 5, 2024
Hello Brent,We appreciate your time to leave us with your review. I am glad to read that you enjoyed the value for money with our lodge. Your business is appreciated and thank you for staying with us during your time in the National Park.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Jenny, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The renovated suites are great and the non-renovated ones were ok. The suites facing the main road and train tracks were very loud at night.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Apr 5, 2024
Hello Jenny,Thank you for your recent visit to the Marmot Lodge. I am glad to read that you enjoyed our renovated Suites. Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities
Beautiful spot. Easy enough walk and very easy drive to get anywhere. The restaurant and Starbucks were very handy. Pool was nice but a bit inconvenient to not be in the same building. I found the bed and pillows a bit uncomfortable on the first night. King beds aren't made for one person. The room had some wallpaper peeling in one spot. There were five close-by parking spots for seven rooms, (excluding handicap spots), so that can be an issue when packing bags in and out. The staff at the hotel, restaurant and Starbucks were all wonderful. Lots of elk poo on the lawn but it is also fun to see wildlife, so we can't have one without the other. It was also fun to go outside first thing and see elk walking by. Overall good, some small things could be better.
Stayed 2 nights in Apr 2024
Response from Florian Vogt on Apr 5, 2024
Hello Curtis,We appreciate your time to leave us with your review. I am glad to read that you enjoyed our pool facilities, Starbucks, Evil Dave’s, and the opportunity to spot some wildlife around the hotel. We are sorry about the issues you were facing with your room. Our front desk team is always available and happy to help regarding a room move based upon availability. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Kym

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a separate hot tub away from the pool/hot tub inside. It was nice to have that option to just relax in peace and quiet after a day of driving. Friendly staff, decent room.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Kym,Your time to leave us with your review is appreciated. We are pleased to read that you enjoyed our pool facilities and the amazing staff. Thank you for your business and for staying at the Marmot Lodge during your time in Jasper.Kind regards,Florian VogtGuest Services Supervisor

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here multiple times, Everytime has been well. Love the pool and hottubs!
Stayed 2 nights in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 3, 2024
Hi Matt!Thank you for the 5/5 review! We really do appreciate your loyalty and are always happy to see the same faces returning. We'll hopefully see you again soon. Best regards,

6/10 Okay

analyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 3, 2024
Hello Analyn,Thank you for leaving us with your review. We are sorry to read that your stay with us was not optimal. Your business is appreciated and thank you for staying with us. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite location, nice room.
Stayed 3 nights in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 2, 2024
Hi Andreas,Thank you for the awesome review! I'm happy to see that you enjoyed our location and room. We'd love to see you again in the future! Best regards,

8/10 Good

Dhinesh, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the roadside so easy to find. Has a hot tub and pool to relax. Some restaurant or eatery in the facility would have been better. So need to go out for dining. Quiet and cozy, 4 Stars.
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 2, 2024
Hi Dhinesh,Thank you for honest review. We appreciate your time in leaving some feedback for your stay with us. I'm glad that you enjoyed our quiet and cozy vibe! Unfortunately, we do not have a restaurant in the hotel, however there are 4 restaurant's within a 5-10 minute walk from the hotel (one being Evil Dave's which is right next to us). Just something to keep in mind if you stay with us again! Safe travels,

10/10 Excellent

Joy

Liked: Amenities
Love the pool, hot tub and Sauna. Room was clean, spacious, comfortable. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 30, 2024
Hello Joy,We appreciate your time to leave us with such a great review. I am delighted to read that you enjoyed our pool area and the spacious room.Your business is appreciated, and we look forward to your return visit to the Marmot Lodge.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean, staff were very helpful. Looked up highway conditions as we were travelling on to Calgary. Only drawback was the pillows.
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 2, 2024
Hi Michael,Thank you for the great review, I'm pleased to read that our staff helped you out with the road conditions for your journey. Hopefully you had a nice drive along that beautiful road! Thanks for choosing Marmot Lodge as your base in Jasper, and we hope to see you again in the future. Best regards,

6/10 Okay

Holly

Traveled with family
Liked: Staff & service
The property was quite rundown with stains in the carpet and a doorknob that was almost falling off the door. However the staff were very friendly and there was a restaurant conveniently located next door.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 30, 2024
Hello Holly,Your time to leave us with your review is appreciated. I am glad to read that you enjoyed the Evil Dave's next door and our amazing staff. I have relayed your feedback regarding the room to the appropriate department. Thank you for your business. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

joanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and pillow could be more comfortable, but over all the service with the front desk was amazing.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 29, 2024
Hello Joanne,Thank you for your recent visit to the Marmot Lodge. I am glad to read that you had an amazing experience with our front desk staff. Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Monique

Liked: Amenities
Friendly service
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 28, 2024
Hello Monique,We appreciate your time to leave us with your review. I am glad to read that you had a good time with our amazing staff, and we look forward to welcoming you back the next time you are in the Canadian Rockies.Your business is appreciated and thank you for staying with us.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kenneth, Front Desk Agent on Mar 28, 2024
Thanks for rating us, James. We're glad that you enjoyed your stay with us. Your business is much appreciated.

8/10 Good

Lance

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are smaller than they appear online.
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 27, 2024
Hi Lance,Thank you for your feedback and for choosing the Marmot Lodge in Jasper. We hope you'll consider one of our hotels again in the future. Kind regards,

10/10 Excellent

Rebecca

Stayed 2 nights in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 16, 2024
Hi Rebecca,Thank you for taking the time to post a review! We're happy that you enjoyed your stay with us and would love to welcome you back again in the future! Best regards,

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the rooms being slightly dated, they felt very clean and well taken care of. Staff was great and it was easy to get to excellent restaurants.
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Apr 2, 2024
Hi Jeff, Thank you for the great review! I'm happy that you found our staff great and our location convenient. We appreciate you choosing us as your base in Jasper, and hope to welcome you back to one of our hotels again in the future! Best regards,

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities
The check in staff are super friendly I received a follow up call from the front desk in the evening asking if everything was ok in my room & to call them if I needed anything. The property could definitely use an update
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 26, 2024
Hi Karen,Thank you for the great rating! We appreciate your time in letting us know how your stay was, and for your kind words regarding our team! We hope to see you again on any future trips to Jasper. Best regards,

10/10 Excellent

HEATHER

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 27, 2024
Hi Heather, Thank you for the great rating! We appreciate your time in letting us know how your stay was. We're happy that you enjoyed your time here and hope to see you again. Best regards,

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never had the front desk call me in my room after check in, to ask how my room was and if we were getting settled in ok. That was fantastic. This is an older motel that has been kept up so well, very clean rooms. Will definitely be back. Lady at the front desk is an absolute gem.
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 26, 2024
Hi Shelley,Thank you for the great rating! We appreciate your time in letting us know how your stay was, and for your kind words regarding our team - I will pass them along! We hope to see you again in the future. Best regards,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful ;)
Stayed 2 nights in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 26, 2024
Hi Michael,Thank you for the great rating! We appreciate your time in letting us know how your stay was. I'm glad that you found our staff friendly and helpful. We hope to see you again on any future trips to Jasper. Best regards,

10/10 Excellent

Steve

Stayed 2 nights in Mar 2024
Response from Kenneth, Front Desk Agent on Apr 15, 2024
Hi Steve! Thank you for this rating. We're delighted to know that you had a good stay with us. Come visit us again anytime!

6/10 Okay

Troy

Traveled with family
The staff were great. Very helpful. The bathroom door didn’t close and the shower made a squealing sound when shower on.
Stayed 2 nights in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 26, 2024
Hi Troy,We appreciate your time in letting us know how your stay was. I'm glad you found our staff friendly and helpful, and thank you for letting us know about the shower, we will get this fixed. We hope to see you again on any future trips to Jasper. Best regards,

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Lucy - Front Office Supervisor on Mar 26, 2024
Hi Natalie,Thank you for the great rating! We appreciate your time in letting us know how your stay was. We hope to see you again on any future trips to Jasper. Best regards,

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable and clean, water pressure in shower was great. Staff is super friendly and eager to help if you have questions.
Stayed 1 night in Mar 2024
Response from Florian Vogt on Mar 23, 2024
Hello Bradley,We appreciate your time to leave us with your review. I am glad to read that you enjoyed your comfortable room, the cleanliness, the water pressure, and our amazing staff. Your business is appreciated.Kind regards,Florian Vogt Guest Services Supervisor

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Had asked for a crib in room but had to wait a while and baby was tired
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 22, 2024
Hello Pat,Your time to leave us with your review is appreciated. We are sorry about any inconvenience caused by the wait time for the crib. Thank you for your return visit to the Marmot Lodge.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

mike

Stayed 1 night in Mar 2024
Response from Florian Vogt on Apr 11, 2024
Hello Mike,Thank you for taking the time to leave us with your review. I am glad to read that you enjoyed your stay with us.Your business is appreciated. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soap dispenser wasn’t working, had to get staff to fix tv. neighbor dog barking and barking called office twice ,was 2 hours before they came home and then they bang on the wall at us ,so office must have told them we complain.
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 21, 2024
Hello Ken,Thank you for your time to leave us with your review. I am very sorry about the issues you were facing regarding noise. Our front office team in cooperation with our security are always available and committed to ensuring that every guest has an enjoyable stay with us. Your business is appreciated and thank you for making the Marmot Lodge your place to stay in town. Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Florian Vogt on Mar 20, 2024
Hello Bill,Thank you for taking the time to leave us with such a great review. I am glad to read that you had an enjoyable stay with us. Your business is appreciated and thank you for making the Marmot Lodge your place to stay in Jasper.Kind regards,Florian Vogt Guest Services Supervisor

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not high end but Clean, accessible, very reasonably priced, with friendly and efficient staff. Great Jasper stay for a ski weekend. I will stay again on my next ski trip. Nice pool and sauna.
Stayed 1 night in Mar 2024
Response from Kenneth, Front Desk Agent on Mar 19, 2024
Thank you for taking the time to give us this awesome review, John! We're happy to know that you were satisfied with your stay here in Jasper. We can't wait to see you again!