Front of property

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
782 Carmichael Lane, Hinton, AB

Reviews

7.0

Good

Rating 10 - Excellent. 210 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 218 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 107 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was freezing and intolerable to swim with kids. Hot tub out of service and deck very slippery. Hotel was affordable and clean. Hot breakfast was good.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, cheap and geared toward a person in town for work.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Paul,Thank you for your positive review! We're delighted to hear that you found our establishment clean, affordable, and well-suited for your work-related stay. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Amy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it was great.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Amy,Thank you for your feedback! We're thrilled to hear that you found value in our product at its price point. We strive to offer quality and affordability, and we're glad to have met your expectations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We appreciate your support and hope to serve you again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Luis,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel. Providing a tranquil and pleasant experience for our guests is always our top priority. We hope to welcome you back again soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Daveson

Liked: Amenities
Breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Daveson,Thank you for taking the time to leave us a review! We're thrilled to hear you had a comfortable stay with us. Looking forward to welcoming you back soon!Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Robin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Robin,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Ronald,Thank you for sharing your feedback. We're sorry to hear about your experience. Please reach out to us directly so we can address your concerns and improve.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Carrie

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Carrie,Thank you for taking the time to leave us a rating! We're thrilled to hear you had a good experience with us. Please feel free to reach out to us directly with any further feedback or concerns you may have. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Poor

Fabio

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is a bit rundown. Breakfast is sub-par, with all cutlery, cups and dishes disposable, and not many options to choose from. Room is very clean, but not many towels or toiletries available. Ofcourse, you can always ask for more, as we had to. Hot tub was empty and non usable, indoor pool is lukewarm at the best, as well as the in room shower. I will choose somewhere else next time.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Fabio,We appreciate your feedback and apologize for the shortcomings you experienced during your stay. We will address the issues with our breakfast options, replenishing toiletries and towels, as well as the maintenance of our amenities promptly. We hope to have the opportunity to regain your trust in the future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Baron

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Affordable, accessible, convenient, would stay again!
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Baron,We wanted to extend our gratitude for sharing your delightful experience with us!We're delighted to learn that your stay at Quality Inn & Suites Hinton met your expectations. Ensuring our guests have a wonderful experience is our utmost priority.It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, friendly staff. Outdated but fine for the price. Breakfast was not great but its a close walk to McDonalds.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Tracy,Thank you for your feedback! We're glad you found value in our services and enjoyed the friendliness of our staff. We appreciate your understanding regarding the outdated aspects of our facilities, and we're continuously working to improve. We'll take your comments about breakfast into consideration to enhance our offerings. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

8/10 Good

Bryan

Liked: Property conditions & facilities
General service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Bryan,Thank you for taking the time to leave us a review! We're happy to hear you had a comfortable experience with us. It was a pleasure to have you stay with us, and we sincerely look forward to welcoming you back in the not-too-distant future.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Nicole,Thank you so much for your 5-star review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Jayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Jayla,Thank you for sharing your feedback. We're sorry to hear about your experience.Please feel free to reach out to us directly with any further feedback or concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

4/10 Poor

liana

Traveled with family
Disliked: Amenities
Pool was closed and was expecting it to be open and wasn’t told it would not be open . Had to get clean sheets for bed
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Liana,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the pool closure and lack of communication. We'll ensure better communication in the future and strive to meet your expectations during your next visit.It was a pleasure to have you as our guest. We eagerly anticipate the opportunity to welcome you back soon to serve you better.Sincerely,Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Daisy

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater was extremely loud, could not sleep comfortably. Water was not hot when being used. Hair dryer function was not on the hairdryer, it was broken off so it blew only cold air. We were near the elevator and stairwell which seems to be a norm for some hotels when offering a room through Expedia.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Daisy,We sincerely apologize for the inconveniences you experienced during your stay. Your comfort is our priority, and we regret that we fell short in meeting your expectations regarding the noise level, hot water availability, and hair dryer functionality. We have taken note of your concerns and will address them promptly to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable to us, and we appreciate your understanding. Please feel free to contact me directly to discuss any further concerns. Thank you for bringing these issues to our attention.We hope to have the opportunity to better serve you in the future.Sincerely, Ashkar AhamedGeneral ManagerHinton Quality Inn & Suites+1-780-865-5255

2/10 Terrible

Colton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would absolutely avoid this hotel at all cost! We had a horrible experience the Hot tub was out of service, not hot water, dirty sheets and the "free breakfast" was completely empty by 8:30. When we got back to our room from a long day of hiking and exploring at around 4:30 - 5:00 our beds were stripped down to the mattress, no pillows, no sheets, no nothing and our room had not been cleaned. Never before have we ever seen this type of service and we're completely disappointed with our stay. I would recommend paying a little extra and looking more into the other hotels there are a lot to choose from.
Stayed 2 nights in Feb 2024

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I purposely booked a hotel with a pool because me and my two young kids planned to spend most of our time in the pool and then go out occasionally doing other fun things outside of the hotel and if they had told me at check in that the pool was down I would have went somewhere else. Instead every night they’d tell me it would be up and running by the morning and every morning they’d tell me it would be up again in the evening. I never saw anyone ever work on it and it was directly across from my room. So I had to take the kids to the rec centre multiple times when public swimming was (at bedtime) and pay extra money out of our trip that I shouldn’t have had to pay since I BOOKED A HOTEL WITH A POOL!!! It was the main thing my kids were looking forward to. We were there for 5 days and 4 nights with no pool. And I heard their reasons change twice. I’m so frustrated about it still we didn’t get a discount, didn’t get our bills from the rec centre reimbursed, Expedia wouldn’t do anything. It put a huge damper on our trip. However the hotel was nice and clean and the staff were soooo so so so friendly and helpful. Breakfast was okay. There was never any fruit and not a lot of healthy options, a waffle maker with no batter which was weird. If the pool was up and running it would have been a 10/10 stay. Or if they were just honest from the beginning and I could have gone somewhere else. Super disappointing
Stayed 4 nights in Feb 2024

4/10 Poor

Thaddeus

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Breanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Rebecca

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water to shower, breakfast was terrible and the hot tub wasn’t working as promised!
Stayed 2 nights in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 1 night in Feb 2024

4/10 Poor

Brian

Traveled with family
Disliked: Staff & service, property conditions & facilities
No hot water for our 3 day stay
Stayed 2 nights in Feb 2024

6/10 Okay

Dayna

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are pet friendly large rooms , always a great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Raj

Stayed 1 night in Feb 2024
Response from General Manager on Apr 7, 2024
Dear Raj, Thank you for taking the time to share your positive experience with a 5-star rating for us.We're thrilled to hear that you enjoyed your stay with us at Quality Inn & Suites Hinton. Providing exceptional service for our guests is always our top priority. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back soon.RegardsAshkar AhamedGeneral Manager

10/10 Excellent

Fran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Main floor was super cold (February) hot tub wasnt working, over all was pretty good they just need to update thermostat etc..
Stayed 1 night in Feb 2024

6/10 Okay

Jaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great. Breakfast could be better.
Stayed 2 nights in Jan 2024

8/10 Good

Georgina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Affordable place to stay overnight in Hinton. Nice pool but hot tub was not in service. Room was clean. Breakfast was basic but good enough given the price.
Stayed 1 night in Jan 2024

2/10 Terrible

Lindy

Stayed 1 night in Dec 2023

4/10 Poor

Travis

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Several maintenance issues with the pool area. Hot tub not working (was not told this in advance), signs falling off, floor tiles broken, etc. Beds hard. Breakfast one of the worst I've had a place like this. Staff were great, but hotel needs work.
Stayed 1 night in Jan 2024

2/10 Terrible

Ernie

Liked: Cleanliness, staff & service
It’s a scam!
Super nice staff, but on intake they had me sign that my room was only $45.00 but hotel.com charged me over $70.00. I told them that but they didn’t change the price or credit me… scam!
Stayed 1 night in Dec 2023

4/10 Poor

Sarvpreet

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gagandeep singh

Stayed 1 night in Dec 2023

8/10 Good

Dubhe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Michelle

Stayed 1 night in Dec 2023

6/10 Okay

Valerie

Traveled with family
Room was fine. The free breakfast was not good. Cold eggs, the bacon was crumbled into bacon bits, no type of potatoes, watered down coffee. Spend a few dollars and go get breakfast at McDonalds or else where.
Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was Enjoyable
Stayed 1 night in Oct 2023

10/10 Excellent

Jamieson

Stayed 1 night in Oct 2023

4/10 Poor

Ryan

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty. The baseboards and carpet was filthy, there was black hairs all over the bathroom, and it smelled like sour milk. The hairdryer didn't work. It was overpriced for the quality.
Stayed 1 night in Oct 2023

2/10 Terrible

Ricardo

Disliked: Property conditions & facilities
There was hair from someone else in my bed, and the bathtub was plugged. I couldn't even take a shower. I won't come back to this hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator
Elevator sounded like it needs maintenance before someone gets stuck in it.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

pretty good
Stayed 1 night in Sep 2023

10/10 Excellent

Salah

Stayed 1 night in Sep 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service
The hotel looked and felt dated. The pool was closed, the room had a weird smell, had to air it out. Good breakfast selection, service was good.
Stayed 1 night in Jul 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Bonnie, Quesnel

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast buffet was nice
Stayed 2 nights in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023