Ratings based on 1,069 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel with great restaurants.

Posted Apr 16, 2017
In hotel restaurants were fabulous with an assortment of healthy choices. A nice change from the usual.
Comment from Hotel Management
Apr 17, 2017 by Pierre F, Hotel Management
Thank you very much!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Nice hotel near the center of the city. You can see wild animals outside the hotel. Great experience
Comment from Hotel Management
Apr 12, 2017 by Pierre F, Hotel Management
Thank you. Indeed, our resident elk herd has been hovering nearby the property for some time now. Glad you could see them all. Looking forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary,ab

Quiet location

Posted Apr 10, 2017
The hotel is at one end of town but easily walkable - approx. 10mins to 15mins. The hotel has great amenities. We stayed in the main building on the first floor with a toddler, I didn't notice if there were any elevators. Overall would stay here again.
Comment from Hotel Management
Apr 11, 2017 by Pierre F, Hotel Management
Thank you very much for taking time to share your experience. We are delighted your family had a pleasant visit to Jasper. The hotel does indeed have two elevators (located nearby the reception desk) servicing all four floors of the property. We look forward to your return visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Very good stay overall. This is my go to spot when I'm in Jasper
Comment from Hotel Management
Apr 11, 2017 by Pierre F, Hotel Management
Well - thank you very much! we look forward to your return (maybe for some more stellar spring skiing :-)
2 out of 5
by A verified traveler

The sound proof is bad, big gap for the door

Posted Apr 5, 2017
will not book the hotel again, too many rooms at each floor, kids were running, can here people shutting off doors constantly due to the big door gap.
Comment from Hotel Management
Apr 11, 2017 by Pierre F, Hotel Management
Please accept our most sincere apologies for the noise levels encountered during your stay with us. We fully understand and appreciate the need for a restful night sleep, and do sincerely regret we could not deliver on this basic element of hospitality. We do hope you will reconsider staying with us again, as spring time (and most notably school break time) is one where entire families enjoy a visit to the Canadian Rockies. We have taken note of your comment regarding the door gaps and have relayed this to our maintenance team for review. Thank you for sharing your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton area

a family favourite

Posted Apr 4, 2017
We have always stayed at Sawridge in Jssper when we go skiing. The rooms are nice and friendly staff. The prices are a bit high though. This was the first time I was disappointed. Our room (facing atrium) was sooooo hot it kept climbing to 26.5. The AC would only work for 10 min at a time. It sucked because we couldn't sleep. I pray they fix the problem ... Room 121
Comment from Hotel Management
Apr 9, 2017 by Pierre F, Hotel Management
Thank you for your review and pointing out the issue with the in room heating. We have endeavoured our maintenance dept to solve this issue immediately. We apologize you could not enjoy a restful night sleep. Thank you once again.
3 out of 5
by A verified traveler

Posted Apr 4, 2017
Noisy, so noisy. Running in hallways. Noise from pool echoing through the atrium
Comment from Hotel Management
Apr 4, 2017 by Pierre F, Hotel Management
Thank you for taking time to express your most a\valuable comments. This time of year is most popular with families enjoying the excellent spring skiing. With that comes an unusually elevated level of noise and children activity. Kindly accept our most sincere apologies.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Slave Lake

Too noisy door didn't fit

Posted Apr 2, 2017
Pros: Handy
Cons: Try to put business travellers far away from families
Very noisy with both hallway and courtyard on eith
Comment from Hotel Management
Apr 3, 2017 by Pierre F, Hotel Management
Our apologies for disappointing you and failing to provide you with a quality experience.
3 out of 5
by A verified traveler from Beaumont, Ab

Clean hotel

Posted Apr 1, 2017
Very clean hotel and rooms, all staff were very friendly and accommodating. Beds were extremely uncomfortable, almost like sleeping on the floor. Hallway and above room noise louder than normal hotels, could here people walking down hallways and in the room above. Pool area very clean as well, but hot tub not very hot. Restaurants were both very good and super friendly wait staff.
Comment from Hotel Management
Apr 5, 2017 by Pierre F, Hotel Management
Thank you for your review. We are disappointed our new Sawridge Pillow Top Dream Catcher bed system did not appeal to you. Perhaps contact us directly the next time and we will find something suitable for you so you can have a full restful sleep!
4 out of 5
Recommended
for Families
by A verified traveler from Alberta

Comfortable and cozy

Posted Mar 29, 2017
Pros: Rooms were nice and felt a bit fanicer than typical hotels. Kids enjoyed the pool.
Cons: Should have researched more about options at the hotel that included the buffet breakfast.
Location: Skiing, hiking - so much to see and do.
We enjoyed our stay. Jasper was lovely. Spring weather and not too busy.
Comment from Hotel Management
Apr 3, 2017 by Pierre F, Hotel Management
Thank you very much! We look forward to your return visit.