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Situated near highway, a bit noisy. Convenient to shops, fast food outlets etc. Leaving next day, very convenient.
George
Stayed 1 night in Sep 2023
2/10 Terrible
Ryan
Traveled with family
Sep 29, 2023
AC unit was extremely noisy when it cut in at 2:30 in the morning and didn’t quiet down after that. Got up early since I couldn’t sleep and was told by the front staff nothing could be done as I booked it through Expedia. I said that shouldn’t matter and argued and then said they would have potentially switched rooms. Potentially was the term so who’s going to get up at 3 in the morning to maybe move rooms….. make sure your rooms are ready period. I would like my money back…….. worst hotel I’ve ever been in
Ryan
Stayed 1 night in Sep 2023
Response from Online Review Team on Sep 30, 2023
Hello, Thank you for your feedback. As part of our policy in regards to bookings done through online booking agents like Expedia all guest interactions are written down so that we are able to respond to reviews in a clear and concise manner. The front desk agent did not say anything couldn't be done, you were calmly informed to contact Expedia directly to start any complaint process as you prepaid your room directly with them and after that a mutual resolution would have been possible. We did not hear anything back from you or Expedia until this review you published more than 10 days after your check out date. The front desk agent informed you that we would have been able to provide you with a new room where you responded by saying it was too late and you didn't want to be moved. There was no mention of potentially moved you would have been provided an alternative room. We had maintenance check the AC unit in that room and were informed that the AC unit was working properly. Thank you again for your feedback we will use it to improve in the future.
Hello, We are sorry to hear about your car being broken into and will do our best to try to prevent something like this happening again in the future. As you were made aware by the police officer theft may occur when you leave items in your vehicle and our property along with law enforcement will try to do our best to mitigate this from happening in the future. Thank you.
2/10 Terrible
SUNGSHIK
Sep 26, 2023
SUNGSHIK
Stayed 1 night in Sep 2023
8/10 Good
Danielle
Traveled with family and small children, Traveled with family
Clean area. Didn’t have the latch lock on hotel room door but we did not run into any issues. Staff was friendly!
Danielle
Stayed 1 night in Sep 2023
Response from Front desk on Sep 27, 2023
Thank you for the great review, we really appreciate it. All rooms have a deadbolt lock on all doors that must be turned by the guests from inside the room to activate it. Again thank you for your kind words, we really appreciate your business.
The room smelled like years of stale cigarette smoke and this room has likely been used by animals. Both my son and I are allergic and we had trouble breathing the entire time while in the room. I would not recommend this hotel to anyone. Other things of note. Towels feel like sandpaper, television is tiny, shampoo and soap was for onetime use and only for one person. Avoid this hotel.
Rob
Stayed 1 night in Sep 2023
8/10 Good
Jose
Traveled with partner
Sep 17, 2023
Liked: Staff & service, amenities
Easily access the foods
Jose
Stayed 1 night in Sep 2023
8/10 Good
Verified traveler
Traveled with family
Sep 15, 2023
Liked: Cleanliness, staff & service, room comfort
the hotel was very clean could use new sinks, beds were comfortable
The rooms were nice seemed to have been renovated but the plumbing must have had issues there sounded like a toilet or tap running most of the night. They had a great gym.
It's not so pretty on the outside, but I don't honestly care about that. The important stuf is that the staff was friendly, the room was nice and clean, and the air conditioning was a quiet little workhorse. It was awesome. We'll definitely come back.
Clean and friendly staff.
As it is a long hotel and 3 floors no elevators to get to top/bottom floors as reception is on 2nd floor.
Very accommodating with an error of double booking due to intermittent wifi connection.