Blackout drapes, rollaway beds, free WiFi, bed sheets

Reviews of The Crestwood Hotel

2.5 out of 5
The Crestwood Hotel
678 Carmichael Lane, Hinton, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 252 out of 755 reviews" "
Rating 8 - Good. 336 out of 755 reviews" "
Rating 6 - Okay. 96 out of 755 reviews" "
Rating 4 - Poor. 49 out of 755 reviews" "
Rating 2 - Terrible. 22 out of 755 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandra

Stayed 1 night in Jan 2024

8/10 Good

Buchanan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023

10/10 Excellent

Kyle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Salman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast easy checkin/ checkout. Clean, smelled good, parking right infront of the door.
Stayed 1 night in Oct 2023

8/10 Good

Julius

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is clean easily accessible and there’s a lot of choices for restaurants and fast foods.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a good place for the price
Stayed 1 night in Oct 2023

4/10 Poor

Aniema

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It wasn't what I expected, d floor was squeaky
Stayed 1 night in Sep 2023

6/10 Okay

Rony

Traveled with group, Traveled with family
Lacking of toiletries (shampoo and soap not supplied), A few of free water bottles would be nice if it's there.
Stayed 2 nights in Oct 2023

4/10 Poor

Manoj

Stayed 1 night in Sep 2023

10/10 Excellent

Inna

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

Gurjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Satbir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old condition
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated near highway, a bit noisy. Convenient to shops, fast food outlets etc. Leaving next day, very convenient.
Stayed 1 night in Sep 2023

2/10 Terrible

Ryan

Traveled with family
AC unit was extremely noisy when it cut in at 2:30 in the morning and didn’t quiet down after that. Got up early since I couldn’t sleep and was told by the front staff nothing could be done as I booked it through Expedia. I said that shouldn’t matter and argued and then said they would have potentially switched rooms. Potentially was the term so who’s going to get up at 3 in the morning to maybe move rooms….. make sure your rooms are ready period. I would like my money back…….. worst hotel I’ve ever been in
Stayed 1 night in Sep 2023
Response from Online Review Team on Sep 30, 2023
Hello, Thank you for your feedback. As part of our policy in regards to bookings done through online booking agents like Expedia all guest interactions are written down so that we are able to respond to reviews in a clear and concise manner. The front desk agent did not say anything couldn't be done, you were calmly informed to contact Expedia directly to start any complaint process as you prepaid your room directly with them and after that a mutual resolution would have been possible. We did not hear anything back from you or Expedia until this review you published more than 10 days after your check out date. The front desk agent informed you that we would have been able to provide you with a new room where you responded by saying it was too late and you didn't want to be moved. There was no mention of potentially moved you would have been provided an alternative room. We had maintenance check the AC unit in that room and were informed that the AC unit was working properly. Thank you again for your feedback we will use it to improve in the future.

10/10 Excellent

Manvir

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean
Stayed 1 night in Sep 2023

4/10 Poor

Ranjodh

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Kelly

Liked: Cleanliness
Car was broken into and had items stolen.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 27, 2023
Hello, We are sorry to hear about your car being broken into and will do our best to try to prevent something like this happening again in the future. As you were made aware by the police officer theft may occur when you leave items in your vehicle and our property along with law enforcement will try to do our best to mitigate this from happening in the future. Thank you.

2/10 Terrible

SUNGSHIK

Stayed 1 night in Sep 2023

8/10 Good

Danielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean area. Didn’t have the latch lock on hotel room door but we did not run into any issues. Staff was friendly!
Stayed 1 night in Sep 2023
Response from Front desk on Sep 27, 2023
Thank you for the great review, we really appreciate it. All rooms have a deadbolt lock on all doors that must be turned by the guests from inside the room to activate it. Again thank you for your kind words, we really appreciate your business.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Hanh

Stayed 1 night in Sep 2023

8/10 Good

Russ

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good place to stay. Clean
Stayed 1 night in Sep 2023

8/10 Good

Gordon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot Right price
Stayed 1 night in Sep 2023

6/10 Okay

Freda

Liked: Property conditions & facilities
It was clean
Stayed 1 night in Sep 2023

4/10 Poor

Rob

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like years of stale cigarette smoke and this room has likely been used by animals. Both my son and I are allergic and we had trouble breathing the entire time while in the room. I would not recommend this hotel to anyone. Other things of note. Towels feel like sandpaper, television is tiny, shampoo and soap was for onetime use and only for one person. Avoid this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Jose

Traveled with partner
Liked: Staff & service, amenities
Easily access the foods
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
the hotel was very clean could use new sinks, beds were comfortable
Stayed 2 nights in Sep 2023

6/10 Okay

Joanne

Basic accommodations but adequate
Stayed 1 night in Sep 2023

8/10 Good

WANDA

Liked: Cleanliness, staff & service, amenities
The gym was great
Stayed 1 night in Sep 2023

8/10 Good

Cameron

Traveled with family
It would have been nice to have a restaurant
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities
Quick and friendly check in.
Stayed 1 night in Sep 2023

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but well maintained. Very clean and very friendly staff.
Stayed 1 night in Sep 2023

6/10 Okay

Raghveer

Liked: Staff & service
It’s ok according to price.
Stayed 1 night in Sep 2023

8/10 Good

Guy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room but terrible wifi, had to use hotspot on my phone to access most internet sites.
Stayed 1 night in Sep 2023

8/10 Good

Pallavi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean rooms and bathroom. Have a separate dining area with microwave and toaster, worked well for us to ready our own breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

SERHII

Then
Stayed 1 night in Sep 2023

8/10 Good

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The rooms were nice seemed to have been renovated but the plumbing must have had issues there sounded like a toilet or tap running most of the night. They had a great gym.
Stayed 1 night in Aug 2023

8/10 Good

Ramkumar, Saskatoon

Stayed 1 night in Aug 2023

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The outside may look dated but room was exceptionally clean and updated
Stayed 1 night in Aug 2023

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not so pretty on the outside, but I don't honestly care about that. The important stuf is that the staff was friendly, the room was nice and clean, and the air conditioning was a quiet little workhorse. It was awesome. We'll definitely come back.
Stayed 1 night in Aug 2023

10/10 Excellent

Lionel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. As it is a long hotel and 3 floors no elevators to get to top/bottom floors as reception is on 2nd floor. Very accommodating with an error of double booking due to intermittent wifi connection.
Stayed 1 night in Aug 2023

6/10 Okay

Sunny

Liked: Cleanliness, staff & service
Average hotel, good for 1-2 night stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Geronimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023