Sadly falls a long way short of its potential
Posted Oct 16, 2016
The management of this hotel should be thoroughly ashamed. Either they don't have any idea how to run it properly or they just don't care.
They have a modern, attractive building & grounds with all the necessary facilities at their disposal to be able to operate it to a good standard, but it is all wasted by a slapdash attitude, staff apathy, lack of cleanliness and a complete disregard for the most basic levels of food hygiene in the breakfast area.
Our room was as expected but had a smell of vomit like someone had recently been sick in there, but it was already past midnight so we chose to ignore it.
At breakfast we understood exactly why a previous occupant may have been very ill. The breakfast area and treatment/storage of the food there was disgraceful. The lack of regular or proper cleaning was typified by the stainless steel sink that was dirty & stained brown. The food that was out was just stacked on a table in grubby Tupperware type boxes with no utensils provided to take it out hygienically, chilled food was in similar boxes in a fridge that was filthy inside with spilled food, dried on residues that were clearly not recent, and what could have been dirt or mold. Since the milk bottle in that fridge was empty we looked for some in the storage/prep room behind the breakfast area and found the fridge in there was equally neglected and dirty. We told staff about the serious health risks but they were completely indifferent. We checked out and ate elsewhere!