Ratings based on 253 Verified Reviews

3.6 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Location, Location, Location

Posted Feb 16, 2017
Pros: Location, clean, convenient, staff excellent.
Location: Location wonderful and central to all downtown facilities.
Location was perfect. Right across the street from the train station and central to all the downtown shops and places to eat. Beautiful view from hotel.
Comment from Hotel Management
Feb 17, 2017 by VHugie, Hotel Management
Thank you for your feedback! We are so pleased to hear that you enjoyed the downtown location and hope you will be back again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location

Posted Feb 12, 2017
Hotel and amenities were fantastic. Finding parking was the only negative aspect we had experienced.
Comment from Hotel Management
Feb 15, 2017 by VHugie, Hotel Management
Thank you for your feedback. We hope our staff were helpful in providing you with parking options and locations.
3 out of 5
by A verified traveler

WiFi terrible, hotel parking not always available

Posted Feb 8, 2017
Good room but WiFi poor and breakfast was not available even though we'd been told it was
Comment from Hotel Management
Feb 8, 2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry for the miscommunication about which restaurant would be open during your stay and hope that you chose to visit Smitty's for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2017
Stayed here with my girlfriend . Everything was great , there is a fancy Italian restaurant attached to the building aswell as a little pub. Which was very nice . It is walking distance from almost anything in downtown Jasper . The only thing we didn't like was the small amount of parking, good luck getting a spot.
Comment from Hotel Management
Feb 6, 2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry that you were unaware of the limited on-site parking prior to your stay and hope that our staff were able to assist you in finding alternate, free, public parking close by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Jasper hotel.

Posted Jan 31, 2017
Very clean and comfortable room. This is a great downtown location in Jasper and great access to all Jasper activities.
Comment from Hotel Management
Feb 2, 2017 by VHugie, Hotel Management
Thank you for your feedback! We will congratulate our Housekeeping team on a job well done and are pleased to hear you enjoyed our convenient location.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location, but the room was way too hot :(

Posted Jan 15, 2017
The room had no ventilation or option to cool down, it was too cold outside and they would not let us open the window which would have helped. It was hard to sleep because of how hot and stuffy it was. Hot tubs were nice but DIRTY with a thick foam bubbling, made our skin so itchy and one of us had a rash from it, yuck! Price was nice, so we're staff, but I won't stay there again.
Comment from Hotel Management
Jan 17, 2017 by VHugie, Hotel Management
Thank you for your feedback. We are sorry that your stay was not perfect. The Hot Tubs are a popular feature of our hotel and get a lot of use however our maintenance staff ensures that the water cleanliness and quality meets health standards on a daily basis.
2 out of 5
by A verified traveler

A disappointing hotel in a great city!

Posted Jan 11, 2017
The only positive thing about this "hotel" is the cleanness! Our room was cold and the staff were not much of help and we couldn't get internet connection in our room and again the staff didn't help with our problem with wifi! Only one of the Jacuzzi tubs worked and the water was not clean at all!
Comment from Hotel Management
Jan 11, 2017 by VHugie, Hotel Management
Thank you for your feedback. We will work to address your concerns to improve for the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande Prairie

Good hotel, clean, great staff and service

Posted Jan 10, 2017
Pros: clean, nice
Cons: parking
Location: shops and food places everywhere- great location
Good experience, lovely service and friendly staff. Would definitely stay again.
Comment from Hotel Management
Jan 10, 2017 by VHugie, Hotel Management
Thank you for sharing your thoughts. We are pleased that you enjoyed your stay and hope to see you again soon.
4 out of 5
Recommended
for Couples
by A verified traveler from montréal

downtown location

Posted Jan 4, 2017
Pros: well situated for downtown and ski resort
Cons: hot tub hours could be lengthened an hour, shouting drunks from the hotel bar on smoke break could be euthanized.
Location: town centre, good access to fitness centre, shopping, restaurants.
Great staff, recent renovations to room improved stay considerably over last time.
Comment from Hotel Management
Jan 8, 2017 by VHugie, Hotel Management
Thank you for your feedback. Happy New Year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location

Posted Jan 1, 2017
Cons: More parking
The only more parkingthing wrong was they had very little parking. More parking garage would be great.
Comment from Hotel Management
Jan 8, 2017 by VHugie, Hotel Management
Thank you for your feedback! Happy New Year!