Ratings based on 836 Verified Reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very nice and clean hotel, with gym & pool

Posted Aug 18, 2017
I was impressed with the hotel's very friend and professional staff. The gym and pool facilities are excellent. The hotel is across the road from a large shopping mall with food court, serving many cuisine from across the world. The hotel is situated approx 20 min taxi ride from the centre, but compensated by the facilities available and amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful 5 star hotel. A definite MUST

Posted Jul 27, 2017
Location: Across the street from the Ibn Battuta Mall. Very convenient.
First time visiting the UAE and this hotel was amazing. Definitely set the bar high for future hotels. Amenities were great. Staff very friendly. Rooms were big and comfortable. Definitely recommended.
Comment from Hotel Management
Aug 10, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your feedback and we look forward to welcoming you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi, UAE

Very very nice hotel.

Posted Jun 30, 2017
Excelent hotel well located to walking distance to the Iban Battuta Mall. Excelent complementary facility to the Oceana Beach Club. The staff always smailing and willing to help you all the time. The camel kid club also very nice with many toys for kids for the different ages and always supervison. In conclusion this is amazing hotel to stay, I recomend it 100%.
Comment from Hotel Management
Jul 9, 2017 by The Movenpick Ibn Battuta Team, Hotel Management
Dear Gerardo, Thank you for your feedback! It is a pleasure to know you have enjoyed your stay with us!
3 out of 5
by A verified traveler

Posted Jun 7, 2017
I booked this hotel because it was on the expedia VIP+ list.Pros: next to a mall with a Geant supermarket, cafes,etc. -Access to the Oceana beach club. -Close to metro line. Cons:-Was not offered any VIP + benefits. I had to ask and was made to feel quite awkward. What marred my experience was what happened at checkout.I was rushing to get to the airport,& the last thing on my mind was going over the details of my checkout bill. I was more concerned about my 15 hour non stop flight to San Francisco. I don't know if this because of a "miscommunication" but the young man at check out seemed to think I was trying to cheat the hotel out of a breakfast buffet. I told him I believed I had had the breakfast buffet 3 times. When he was wrapping up my bill he was going over everything&he said I had had the breakfast buffet twice. I said "oh twice ok". NOW, I trusted his words since he is hotel staff& I gather the hotel would be better at keeping track of these things.Now mind you I had used their laundry service, participated in the Friday brunch, visited the lounge/restaurant& really did not make it a priority of keeping track of how many times I ate breakfast. Anyway my uncertainty about how many times I had eaten breakfast seemed to make this young man think I was trying to cheat the Movenpick out of a breakfast charge. His tone of voice and delivery when he said "you told me three not two" was accusatory and confrontational.
Comment from Hotel Management
Jul 26, 2017 by The Movenpick Ibn Battuta Team, Hotel Management
Dear Guest, Thank you for staying with us and for sharing your feedback with us. It is with disappointment that we read about your checkout experience and sincerely apologize for the misunderstanding. We will follow up on the case with the relevant department and will forward your comments. We look forward to having another opportunity to elevate your experience further.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
Lovely hotel and accessible to the metro and a large shopping mall with a food court
Comment from Hotel Management
Jun 12, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Guest, Thank you for sharing your review following your recent stay at Mövenpick Hotel Ibn Battuta Gate. I was delighted to read that you enjoyed your time with us, highlighting, in particular, our hotel facilities, as well as our convenient location within walking distance to Ibn Battuta Mall and Metro Station. Please rest assured, I will personally share your wonderful comments with the entire team. Once again, thank you very much for your feedback and we look forward to welcoming you back to the hotel soon. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Just Amazing

Posted May 26, 2017
Dubai is an amazing place but staying at this hotel made it even more special. Close to the mall that's across the road. Absolutely huge. Pool on the 8th floor is fairly small but all ways plenty of space and the staff can't do enough. 110% return to this hotel and would recommend it to anyone. Location, staff, food, all 5 star.
Comment from Hotel Management
May 28, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Dean, Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, outdoor pool, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous Hotel & Stay. Would stay again

Posted May 8, 2017
Pros: The location was great (close to the Battuta Gate mall). The staff were excellent.
Cons: Minor criticism, the pillows were too soft. But were changed when asked. The shisha terrace was smaller than before and could have more flavours
Location: Battuta Gate mall. Shuttle to Oceana beach. Easy access via taxi to downtown
Upon arrival the staff were on hand for all of our needs. Our room was prepared ahead of check-in time which was hugely appreciated. A complementary drink was also provided for us in the hotel bar. Everything we asked for was provided and the rooms were maintained more than once per day which meant we were always comfortable. Free bottled water was available in room also which given the heat in Dubai was an absolute godsend.
Comment from Hotel Management
May 14, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Ben, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, the complimentary shuttle bus service to our Private Beach Club on the Palm Jumeirah, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fFityani

Nice hotel, closed to the best mall in dubai.

Posted May 8, 2017
I enjoyed staying, staff are si friendly so helpful and so kind.
Comment from Hotel Management
May 8, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Nabeel, Thank you for sharing your wonderful review on Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, our convenient location within the walking distance to Ibn Battuta Mall and Metro Station, as well as the level of service extended by our employees. Please rest assured I will extend your kind praises to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we hope to welcome you back to our hotel on your next visit to Dubai. Best regards, Maurice De Rooij General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and pool and beach services

Posted May 1, 2017
Awesome friendly staff. Would always go back Staff were very helpful never said no to anything
Comment from Hotel Management
May 7, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Guest, Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you had such an enjoyable stay with us, highlighting, in particular, our overall hotel facilities, the complimentary shuttle bus service to our Private Beach Club on the Palm Jumeirah, as well as the level of service extended by our employees. Please rest assured I will extend your wonderful comments to the rest of the team and I am sure they will appreciate your feedback as much as I do. Once again, thank you for your wonderful review and we look forward to welcoming you back during your next trip to Dubai. Best regards, Maurice De Rooij General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice but service lacking

Posted Apr 27, 2017
The room was amazing what was the letdown was the customer service . I told the concierge twice on my way out for housekeeping not to service the room which did not happen . On another day instead of the concierge listening to me he began going off at the another staff member over the phone and telling him they were short staffed like I need to hear that . To finish it off I was asked on checkout how my stay was which I advised the issues I had . I got no real apology just got "ok" Great hotel let down by their service.
Comment from Hotel Management
May 7, 2017 by Mövenpick Hotel Ibn Battuta Gate, Hotel Management
Dear Belinda, Thank you for sharing your feedback following your stay at Mövenpick Hotel Ibn Battuta Gate. I was pleased to read that you appreciate our room facilities. However, I was concerned to read your comment regarding the level of service that you experienced, which was not up to your satisfaction. Please rest assured that your comments have been passed on to the concerned managers for their immediate review and action to avoid future inconvenience to our guests. Once again, thank you for your feedback and we hope to have the opportunity to welcome you back to the hotel again soon. Best regards, Maurice De Rooij General Manager