Ratings based on 8 Verified Reviews

3.4 out of 5
50% of guests recommend
4.0 Room cleanliness
3.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2016
Excellent location and private mall entrance. ...................................... . .
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jan 8, 2016
Nice location,friendly staff but they gave me a connecting room which was noisy.
3 out of 5
by A verified traveler

Posted Nov 29, 2015
Location: red see mall
late cheeking room not ready 500 pm, TV disconcerting .refrigerator not cold. no parking space
2 out of 5
by A verified traveler

Posted Nov 9, 2015
1- Untrained staff and know nothing about servers 2- terrible food and bakery
1 out of 5
by A verified traveler from riyadh

late chek in. room

Posted Jan 23, 2015
Pros: avrage
Cons: dealing with guests
Location: red sea mall
the worst stay i ever had. check in suppose to be 3 pm. i did not checked in until 7 pm. i had to change the room twice because i request 2 single beds but they gave me 1 king bed and after i talked with reception they change the room and gave me another room but with 1 king bed !!!! i had to talk with reception again and finally the gave me 2 single bed. the reception staff were at good attitude but they dont have experience how to deal with guests when they told me that the room is not ready they said we will call you when its ready and no one did. i had to call him and find out by my self that the room was ready.
4 out of 5
by ABDULAZIZ from DAMMAM - KSA

it was a nice stay even facilities not enough

Posted Jun 1, 2014
Pros: the mall
Cons: low the prices
hotel is nice, but not any body can stay there cuase it is expensive.
4 out of 5
Recommended
for Everyone
by simon from europe

nice but expensive

Posted Aug 29, 2013
the hotel is good, very basic but expensive compared to its status and offering
4 out of 5
Recommended
for Everyone
by A verified traveler

location

Posted Nov 30, 2012
Pros: location
Cons: reception staff
the hotel biggest Pro is the location . connected to the biggest mall in the city makes it an easy,comfy stay. wether alone or with family you'll enjoy the almost readily availability of coffee,food varieties at the food court and shopping outlets of course. My only concern is the reception staff. they were polite but they lacked the professionalty expected from 5 stars hotel staff. they kept saying room will be finished in 5 minutes and we waited for 45 minutes. I would've appreciate it if they stated it clear from the beginning . and when i asked about a close coffee shop to wait he directed me to the hotel coffeeshop and gave me the impression that it is the hotels treat for the delay to be surprised later that i was handled a receipt to pay for my coffee.