Ratings based on 283 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern Oregon

Nice hotel with a great location.

Posted Oct 6, 2017
Pros: Location and amenities.
Cons: Quit charging for parking! If I had known I would have put my rental car on the street. And the housekeeping staff needs to be quiet in the halls.
Location: The capitol building and downtown area is within walking distance.
The hotel was easy to find in a very convenient location. Easy walk to the capitol and downtown area with a quick access to major highways. The night manager was helpful and very kind. The snobbish girls that were working on Sunday morning I could have done without.
2 out of 5
by A verified traveler from Chicago

Disappointing Experience

Posted Oct 2, 2017
Pros: Only the name associated to it- Hilton.
Cons: Please see my review on "My Experience." Also provide a generous voucher that will cover my next stay at Hilton
I had a commitment at Columbia, MO on the weekend of September 22th. Due to the fact that all the excellent hotels at Columbia were completely booked and because I wanted to stay at a good hotel during my travel, I was willing to stay at a good hotel- Hilton- in Jefferson, MO. What a disappointment, and here are the reasons: 1) I arrived at the hotel late at night, and I found a towel nextI h to the TV as if someone had been using the room, giving the impression that the room was not clean when I got there. I did not request a change of the room because I was exhausted and it was late at night. 2) I had a commitment the following day, and I did not want to take my laptop with me. So, when I decided to use to leave it in the room digital safe; however, I found out that it was not working. So I called the front desk to report the problem, and I was told that someone was on his/her way to fix it. I waited and nobody showed up to fix it. I could not wait any longer because I had a prior commitment, and I was forced to carry my laptop all day with me; 3) On my way to Columbia, I called the hotel and I requested to speak to the manager. The front desk transferred me to Jeff's voice mail. I asked him to call me. He never called me neither on Saturday, nor on Sunday. 4) At the time of check out, I mentioned to the front desk how disappointing my experience was, and the front desk person told me that she would make sure that Jeff would call me "to make it right." He never did!!
1 out of 5
by Rhonda

Poor leadership

Posted Jul 21, 2017 on Hotels
There was a roach running across the lobby bathroom. There was a dead roach in the lobby. There was some type of black bug running across the floor in my room. They were down to one elevator. That happens, however unlock the stairwell doors so people can take the stairs. The elevator wait in morning rush hour was ridiculous.
5 out of 5
by Vanessa

Very impressed with this hotel and staff

Posted Jul 20, 2017 on Hotels
Very presentable and nice hotel, lobby and staff. Very clean rooms. Sapphire restaurant atop the hotel was nice and meal was fulfilling! Will stay there again if we're ever in the area in the future!
4 out of 5
by Janelle

Posted Jul 20, 2017 on Hotels
The elevator wasn't working properly, causing long waits, and the stairs were not an option as you couldn't access the various floors from inside the stair well. This was frustrating at times. Otherwise, the hotel was nice and the staff was very friendly and helpful. I was especially impressed with the fitness facility! It was the best fitness room I've ever seen in a hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 17, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Nice hotel close to lots of restaurants.

Posted Jul 17, 2017 on Orbitz
Pros: The comfort.
Cons: The parking was terrible.
Location: Very god location. Shopping and restaurants are very close.
I just had an overnight stay, but would love to stay longre. People are very friendly.
5 out of 5
by Tiffany

Excellent Service

Posted Jun 18, 2017 on Hotels
From check-in to check-out, everything was pleasant. Great stay!
4 out of 5
by susan

Posted Jun 9, 2017 on Hotels
Comfortable bed and pillows. No parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jun 3, 2017
Pros: I really liked the location of the pool.
It was a very nice stay and would highly recommend this hotel to someone staying in St. Louis.