Needs new desk workers
Posted Aug 8, 2016 on Hotels
Front desk employees didn't smile, were short and snippy, and talked as if I was not in front of them. Upon entering the room, I discovered a hair in the ice bucket's bag (which was OPEN) and on the lid. I took the bucket to the front desk to ask for a new one. The same front desk employee claimed she couldn't see the black hair on the lid or on the bag. She said she couldn't give me a new bucket, but brought me a trash bag to put in the bucket. Then she tried opening it for me, to put in the bucket. That is unsanitary. I used to work in the hospitality field and ice bags were NEVER open. The arm chair in the room also had a burn hole on the arm, of a NON smoking room. The comforter, under the decorative top blanket, had disgusting yellow stains so I just took it off the bed. Besides that, the room was neat and comfortable.