Indoor pool, seasonal outdoor pool

Reviews of Radisson Hotel Louisville North

3 out of 5
Radisson Hotel Louisville North
505 Marriott Drive, Clarksville, IN

Reviews

7.0

Good

Rating 10 - Excellent. 380 out of 1220 reviews" "
Rating 8 - Good. 277 out of 1220 reviews" "
Rating 6 - Okay. 210 out of 1220 reviews" "
Rating 4 - Poor. 180 out of 1220 reviews" "
Rating 2 - Terrible. 173 out of 1220 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

DCM

Liked: Property conditions & facilities
Always had a great experience we use it everytime we have been in town over the last few years.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Ivan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of both outside and inside the property are extremely deceiving. It appears to be a property that has been updated and make the lobby and rooms very spacious and clean. When in fact, you pull up the building you see two separate much older buildings that have caution tape around stairs and very musty smelling hallways and the rooms feel “wet”. That’s before going into the bathroom and seeing a shower stall that is 6’6” tall with a shower spout made for people who are 5’4”. I’m 6’4” and couldn’t even sat and up in there and the shower would have him me in the chest. My family and I checked in, looked at the room and checked right back out and lost $200 because we booked through Expedia. While cancelling the reservation, another guest was at the desk complaint that the carpet in her room was soaked. Zero stars!
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

Dan

Traveled with family
Disliked: Staff & service
Our room door would not lock when we left the room. We informed the front desk when we left for a wedding on Saturday afternoon. We returned around 11:30 pm and the room door was still unlocked. No explanation, no message from maintenance or the front desk.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Candace

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
One of the three rooms we were given had luggage inside and hadn’t been cleaned. Another room we had smelled so bad of smoke.. it was gross. The pool and staff were great though
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We apologize for the inconvenience you experienced with the cleanliness of the rooms. This does not meet our standards of service, and we regret any discomfort it may have caused. We will address this issue with our housekeeping team to ensure it does not happen again. We appreciate your acknowledgment of our great pool and staff, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for your feedback.

8/10 Good

Jerry

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Just wish elevators were closer to the front desk
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Hi Jerry,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 14, 2024
Hi Mary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Maurice, Elkhart

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Right before I went to bed, saw some kind of food on the floor and something crawling. I ended up sleeping in my car. Only use the room to take a shower in the morning before leaving.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jaterrica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lake and what animals wenr with it. Liked our lite patio outside our room. My granddaughter liked the indoor pool. The room met all our needs.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Sharon,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Alex

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I could shower becouse I couldn't get no hot water and the sink would only get worm. Plus i was told a cup of coffee was $2.50 and no centennial breakfast.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Amanda

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Amanda,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and accommodations
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Hi Samuel,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Tim

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Old and dirty. Pool was the same when it was open.
Stayed 5 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Jaterrica

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Sarat, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Sarat,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Shelby

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody answers the phone. The pool was closed more than it was open. They say no smoking, but saw employees smoking with the door cracked on our floor. The beds aren’t comfortable. Lots to do in the area though.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Shelby

Traveled with family and small children, Traveled with group
Disliked: Staff & service, property conditions & facilities
For starters, nobody answers the phone. Secondly, the pool was closed most of the time during our stay. The cafe was closed even though they have a sign with the hours they were supposed to be open. They did not run our cards correctly, causing overcharges. The beds are uncomfortable. They say no smoking, but we see employees smoking with doors open on our floor. The photos online are very deceiving.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Paul

Hotel is fine. Pool is supposed to be heated,it is not and the restaurant is very limited on menu and service is slow
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 7, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Dakota

Business traveler
Liked: Staff & service
Food at the hotel is terrible
Stayed 7 nights in Mar 2024
Response from Sophia CSR on Apr 5, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Payton

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im giving this hotel a 0 star rating. The room was filthy. The bed sheets were nasty, the bathroom was nasty. The curtains and walls looked grimey. I dont believe the room has ever been properly cleaned. There was loud music and drunk people all throughout the hotel. It seemed like it was a partying hotel. The environment didnt feel safe. Overall this is the worst hotel ive ever stayed in.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant easy stay!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Hi Luke,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Chad, Evansville

Liked: Staff & service, property conditions & facilities
Property is k good for your average hotel. Quiet.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Gerald

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Amy

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 19, 2024
Hi Amy,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Really nice indoor pool, wish I had time to have enjoyed it. Room was clean and staff was very nice. Weekends the bar has a dj that I did get to enjoy. Very close to downtown louisville which made it very convenient for me and the show I was seeing at Mercury Ballroom. I will use this hotel again!
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there was very nice and very helpful. The hotel is an older hotel, but the food in the resteraunt was good and it was close to several locations. I will stay here again.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to our room.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Missy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and clean beds and rooms. Very convenient to get places.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Missy,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Steve,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stay would’ve been better had I been able to get a hot shower during my 3 day stay. Hot water in the sick but cold water in the shower, brought this to the attention of the staff on Friday morning, and again on Saturday and was assured that maintenance would be by shortly to look at it and if it couldn’t be fixed they would change our room. Well maintenance never showed up and never got changed to another room. Upon talk to front desk at check out there were 3 other guest who had the same complaints and that the hotel manager would be in contact with me by phone to set up some type of reimbursement for the issue. No one has called to this point to even try to make things right.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Charles,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Amy

Traveled with family
Disliked: Property conditions & facilities
First room we where given smelled like smoke. 2nd room that we changed to, the tv didn't function properly.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Amy,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Alicia, Hendersonville

Traveled with family
Disliked: Staff & service, property conditions & facilities
This place needs a total makeover. We checked out early.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
No microwave in room, they are only available at front desk. No complimentay light breakfast. These are items other hotels routinely offer
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and definitely would stay again
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
HI Emily,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be good and that you felt safe during your stay. However, we apologize for the inconvenience caused by the issues with the bath tap and noisy air conditioning. We appreciate your understanding as we work to maintain and improve our property for our guests' comfort. If you decide to stay with us again in the future, we'll do our best to ensure a more pleasant experience overall.

6/10 Okay

Julia

Liked: Staff & service
staff are all good. property is quite old. we were relocated to 3rd floor as the bath tap was not working. aircon very noisey.but it is a safe hotel
Stayed 5 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Julia,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be good and that you felt safe during your stay. However, we apologize for the inconvenience caused by the issues with the bath tap and noisy air conditioning. We appreciate your understanding as we work to maintain and improve our property for our guests' comfort. If you decide to stay with us again in the future, we'll do our best to ensure a more pleasant experience overall.

4/10 Poor

Daniela

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very outdated.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took 3 tries for me to get a room after I checked in. Each time I had to take all of my bags back with me to the front desk which is far from where the rooms are because it's an old conference center hotel. The first room was smoky. The second room was locked and occupied. To get the third room, I had to sit there and wait while one of the desk attendants texted. She knew I had been down there 2 times already--it didn't matter to her, her personal text mattered more to her than my experience even when I reminded her of my situation. The only person who cared was the manager. Needless to say I was late to my event (the whole purpose of this stay) which was then very crowded and there was nowhere to sit. I would not return to or recommend this hotel.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 23, 2024
Hi Steve,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 23, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 19, 2024
Hi Cynthia,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Litty

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Lewis

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Maddie

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room entry took forever as the rooms were not easily entered after unlocking, took several shoulder shoves. The room WREAKED of dog smell and dog urine (it was so bad and even the smell was on our clothes after leaving for hours) even though the sign at the desk said no pets allowed and if there were any pets you would be removed from property with no refund. This was one of the worst hotels I’ve ever been too
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Toya

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property has been under renovation for 2 years that I am aware of. The entrance doors did not work properly. The were machines dirty and in inconvenient areas if they did work. Our room had no heat and after calling the front desk at least 4 times got no answer. We had to walk to the front desk to ask for an another room when maintenance never showed up. Several other families in the lobby were also upset of their stay as well. Staff was not friendly and did not even ask how was my stay at check out. It was just put your key in this box.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Ignacio

Stayed 5 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and not far from things to do.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Cheri,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Melissa

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I have ever had booking through expedia and I am platinum member. When I arrived at the front desk there were several people leaving due to bed bugs. One woman had brought a bed bug to the desk. Therefore, instead of checking in, I asked the receptionist if there were bed bugs, could cancel and get a refund. She indicated yes, but since I billed through a 3rd party, the hotel hadn’t charged anything yet and I needed to call expedia to request a refund. The online agent indicated they would find a way to resolve the situation and apologized for the unfortunate circumstance. Today I learned the refund is being denied by the hotel! Bed begs are disgusting and very expensive to treat. I can’t believe they won’t refund the stay.
Response from Sophia CSR on Mar 12, 2024
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

david, mandan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, noisy, unsafe. We were worried about our car with all the people hanging around the hotel parking lot at night.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Hi David,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice views.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 8, 2024
We appreciate your business and the nice feedback. We hope to see you again soon.