Ratings based on 977 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Nice view of the river

Posted Feb 6, 2017
Plenty of places to eat close by. Staff was friendly and informative. Bed was not as comfy as we like but it was a bed. Breakfast buffet was included with our room but a scaled down version in a lounge on the 10th floor. The regular breakfast buffet was 12.95 per person. My coffee pot was not made for full size coffee bags. I asked receptionist if they had complimentary coffee and she answered that I could purchase it in the buffet. Overall nice stay. Just a little inconvienance with the coffee.
Comment from Hotel Management
Feb 11, 2017 by Manager, Hotel Management
Thank you for taking the time to share your comments with us. We are happy you enjoyed most of your stay. We have passed along your concerns to the correct management staff!
3 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Decent place. Decent location

Posted Jan 30, 2017
This was a nice hotel but lacking some simple amenities. No hair dryer. The smoke alarm on the wall flashes a bright light every 3 seconds. Not something you notice until it's dark and you're trying to sleep... room was clean. Shower knob wouldn't let you turn the water very hot. Probably a safety feature. The pool was ok. Very chlorinated smelling which is pretty normal for indoor pools. Hot tub was kind of gross. The staff was very accommodating. They kindly refunded the movie my child accidentally ordered.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
Thank you for taking the time to write us. We are sorry that there wasn't a hair dryer in the room upon your arrival. We do have hair dryers that are typically in the rooms. If you called down and one sent one to your room, I greatly apologize. We are happy that we were able to assist you with you movie charge that was billed to your room. Hope to see you again soon. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel, just needs updating.

Posted Jan 29, 2017
Staff is friendly. Room was a little smaller than expected great view of the river though.
Comment from Hotel Management
Jan 31, 2017 by Manager, Hotel Management
We are glad you enjoyed your stay with us. We do have larger rooms to upgraded to if you are looking for larger rooms. We hope you will choose us again the next time you are in the Greater Louisville Area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il.

Nice hotel close to river

Posted Jan 1, 2017
Pros: Very nice hotel and clean.
Location: Just across the river from downtown louisville so it's very convenient. There are restaurants comnected to the hotel so it's very convenient.
The hotel is very clean with modern designs. Staff was friendly. Close to restaurants but very quiet.
Comment from Hotel Management
Jan 2, 2017 by Manager, Hotel Management
Thank you for the feedback. We are glad you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from georgia

River walk

Posted Dec 27, 2016
Close walking access to resteraunts on the river. Downtown jeff and louisville walking bridge access and river parks on both sides. Its an older hotel that is updated. Furniture bed and bedding ( which was really nice) are new as well as walkin showers. Some wear on carpets around the edges, and older air cond that may bother some, but it didnt effect my stay. The rooms are really clean esp. bathroom ( housekeeping does a good job and were quiet in the mornings as i sleep in) . No dog smell or pet hair...dogs stay free by the way. I can be picky and i would stay again...esp for the price we paid. We took our 14 yr old golden and had a really nice stay over christmas holiday visiting family. Parking is free.
Comment from Hotel Management
Dec 29, 2016 by Manager, Hotel Management
Thank you for your positive feedback. We are happy you enjoyed your stay with us. We hope you will decide to stay with us again the next time you are in the Louisville area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton hotel on the river

Posted Dec 21, 2016
I was very pleased with my hotel experience. I have stayed at a lot of hotels and typically am very disappointed, whether it is with the hotel itself or the staff or both. Even very expensive hotels have been a disappointment. But the Sheraton was very good, both as a hotel and the staff. Everything was in good working condition, the hotel was clean, and the staff was very nice. Two thumbs up!
Comment from Hotel Management
Dec 27, 2016 by Manager, Hotel Management
Thank you very much for the great feedback. We hope you will stay with us again in the future. We hope you have a Happy New Year!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Very clean, modern hotel. Convenient to downtown Louisville, Jeffersonville and several restaurants in or near hotel.
Comment from Hotel Management
Dec 27, 2016 by Manager, Hotel Management
Thank you for the positive feedback. We are glad you enjoyed yours stay with us and hope you choose to stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Excellent Location

Posted Dec 5, 2016
Pros: Location to nearby attractions
Cons: More hot foods for continental breakfast.
Location: Downtown, museums, restaurants
Hotel is near the river, we had a river view from our room. It was very nice. Staff were all very accommodating. There are plenty of restaurants within walking distance. Also, the hotel has a restaurant. We took the hotel shuttle to the Muhammad Ali Center. It's a much see, if you are a fan of Muhammad Ali. We will definitely be back.
Comment from Hotel Management
Dec 29, 2016 by Manager, Hotel Management
We are glad you enjoyed the location of our hotel and had a positive guest experience. I will pass the food feedback to our food and beverage manager. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable and quiet with a good view.

Posted Nov 25, 2016
Pros: Everything. The bed was GREAT, and the hotel was clean and easy to get to. The staff were very friendly and helpful and we look forward to returning.
Cons: thing was terrible, but if I have to say something, maybe more coffee in the room. And that is a small nit to pick.
Location: Downtown Louisville is less than 3 miles - just across the bridge - and there are at least 4 restaurants either in the hotel or on the same block.
We loved this hotel! We weren't too sure about staying across the river from Louisville, but we will return to this one when we visit from now on. The hotel itself is older, but everything has been updated and the bed was amazingly comfortable. All of the staff were friendly and helpful and the restaurants in the hotel were great. My husband had business in downtown Louisville, and it was super easy to get there from this hotel. Lots of parking and a really pretty riverfront view make this one an easy choice.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels