Ratings based on 290 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
The room was clean and very spacious! We had three suitcases with us and were easily able to lay them out for packing and still have space to walk. Staff were pleasant and helpful with our questions. If you need anything, GS25 convenience store is next to the hotel, and if you want coffee, Starbucks is connected to it or you can go to this quaint one opposite the road called Flat 4 Coffee Roasters.
Comment from Hotel Management
Aug 25, 2017 by bwjeju, Hotel Management
This is Best Western Jeju Hotel. Thank you for staying at our hotel. We believe that your comments can give better experience to other guests and your potential stay. Again, thank you for giving us comments about your stay and staying with us
5 out of 5
by A verified traveler

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 1, 2017 by bw jej, Hotel Management
Thank you for choosing Best Western Jeju Hotel for your stay.
5 out of 5
by A verified traveler

Posted Jul 30, 2017 on Hotels
I've been in Jeju three times but this is the first time I checked in to Best Western. The room of the hotel is spacious and clean. The location is good too. E-market is just five minutes walk from the hotel. Also a lots of shops and restaurants around the hotel. It is just 10 minutes to the airport by taxi. The service is excellent. The day I arrived the hotel and found that my passport was missing, Mr. Lee , The director of room division is very patient to call the rental car company and found out my passport was there. He is very kind to make sure my passport is ready at the information desk for me to pick up so I don't have to wait for so long. I really appreciate his kindness and patient. While I went to get my passport, other staff were very helpful to help my uncle (who is handicapped) and auntie to move their luggages up to the room. I will visit Jeju again and definitely stay there again.
Comment from Hotel Management
Aug 1, 2017 by bw jej, Hotel Management
This is Best Western Jeju Hotel. Thank you for staying at our hotel. We believe that your comments can give better experience to other guests and your potential stay. Again, thank you for giving us comments about your stay and staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Family Suite

Posted Jul 4, 2017
I needed space for 4 adults to sleep and the Family Suite was perfect. Hotel location was convenient to what we needed.
Comment from Hotel Management
Jul 7, 2017 by bestwesternjeju, Hotel Management
With better services, we look forward to have you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Comfortable room

Posted Jun 29, 2017
Close to places of interest and airport. Recommended hotel.
Comment from Hotel Management
Jul 7, 2017 by bestwesternjeju, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted May 31, 2017 on Hotels
Nice hotel with friendly staff. It will be better if the trash bin is a bit bigger.
Comment from Hotel Management
Jun 2, 2017 by bw jej, Hotel Management
This is Best Western Jeju Hotel. We apologize for not meeting your expectations. We will try to get better next time. Thank you
4 out of 5
by Elizabeth C

Basic Service Hotel

Posted May 28, 2017 on Hotels
We stayed 8 days. The room was very clean but no where to sit other then the bed. No pictures nothing to make it comfortable. The staff English was very very limited. Restaurant staff was better
Comment from Hotel Management
Jun 2, 2017 by bw jej, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback
4 out of 5
by A verified traveler

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 4, 2017 by bw jej, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Posted Mar 28, 2017
very helpful team of staff and it was a very comfortable stay
Comment from Hotel Management
Apr 4, 2017 by bestwesternjeju, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Very new, spacious and clean hotel. Better than expected
Comment from Hotel Management
Apr 4, 2017 by bestwesternjeju, Hotel Management
Thanks for staying with us, we work hard to make our guests happy. We appreciate your feedback!