Ratings based on 452 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Close to the city centre.

Posted Mar 23, 2017
A comfortable room with space. Delicious breakfast with famous Jeju dishes like seaweed soup with uni and abalone congee are provided in every morning. Free shuttle bus is served from 8am to 8pm but in limited time schedule. Overall, it was a good stay & nice trip in Jeju.
5 out of 5
by A verified traveler

Posted Dec 10, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
메종글래드 제주를 이용해 주셔서 감사 드립니다. 메종글래드는 도심 속에 제주만의 여유로움을 느낄 수 있는 다양한 부대시설을 갖추고 있어 잊지 못 할 추억을 만들고자 저희 호텔을 찾아주신 많은 가족 고객의 행복한 기억 속에 자리하고 있습니다. 그렇기에 더욱 다채로운 이벤트와 프로그램으로 제주로의 여행에 즐거움을 더할 수 있도록 최선을 다하고 있습니다. 메종글래드는 제주국제공항과 10분 내외 거리에 있고 제주시 최대 번화가 중심에 위치하여 있어 관광, 휴양, 쇼핑, 문화체험까지 다양한 목적에 모두 최적화 되어 있습니다. 개관이래 최대규모의 리뉴얼을 통해 2015년 9월 새로운 모습의 보다 나은 시설과 서비스로 고객님을 모실 수 있게 되었습니다. 또한 오랜 역사와 전통, 그리고 메종글래드의 옛 모습을 추억으로 간직하고 계신 고객님을 위하여 가구과 외관이 간직한 이야기를 이색적으로 재조명하여 시공간을 넘나드는 경험을 드리고자 하였습니다. 다시 한번 고객님의 말씀에 깊은 감사를 드리며, 앞으로도 최고의 시설과 품격있는 서비스로 고객님의 또 다른 제주의 집, 메종글래드가 될 것을 약속 드립니다. 감사합니다. I am GLAD to serve you!
2 out of 5
by A verified traveler

Posted Nov 13, 2016
The air conditioner was poor and once a while I smelled smoke (I thought it came from other room through the vent). Besides, I sent email to reserve a shuttle bus for picking me up in the airport two days before my arrival. I did not get any response and of course no shuttle so I took taxi to the hotel. I will not choose this hotel when I travel to the Jeju again.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Sir or Madam, We are sorry to hear that you did not have an enjoyable stay with us. We would very much like address your concerns directly with you and invite you to contact us to talk about your experience further. In the meantime, we have given your feedback to the teams concerned to look into and take action as needed. I would like to assure you that your feedback is very important to us, even if you stayed a while back, as we are constantly working to improve the service. Your comments are a helpful measure of how well we are doing and the areas we need to improve on. We are therefore grateful you took the time to share your thoughts. We do hope you will contact us so that we can work to restore you faith in us and the team. I am GLAD to serve you! Best Wishes, General Manager
5 out of 5
by A verified traveler

Posted Oct 9, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
안녕하십니까, 고객님. 메종글래드제주에서 편안한 시간 되셨습니까? 메종글래드는 도심 속에 제주만의 여유로움을 느낄 수 있는 다양한 부대시설을 갖추고 있어 잊지 못 할 추억을 만들고자 저희 호텔을 찾아주신 많은 가족 고객의 행복한 기억 속에 자리하고 있습니다. 그렇기에 더욱 다채로운 이벤트와 프로그램으로 제주로의 여행에 즐거움을 더할 수 있도록 최선을 다하고 있습니다. 앞으로도 최고의 시설과 품격있는 서비스로 고객님의 또 다른 제주의 집, 메종글래드가 될 것을 약속 드립니다. 감사합니다. I am GLAD to serve you! 메종글래드제주 총지배인 서재홍배상
4 out of 5
by A verified traveler from Hong Kong

Good neighborhood but poor A/C in room

Posted Sep 9, 2016 on Hotels
Overall, it was a good stay at Maison Glad. One thing for improvement was the air con system. Though we adjusted the temperature to 18 degree, the room remained at 25.2 - 25.6 degree throughout our stay. It was pretty hot to us Besides, there were a couple of bugs in the room which bite us in the 1st night
4 out of 5
by Anna from us

Posted Aug 22, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
안녕하십니까, 고객님. 메종글래드제주에서 편안한 시간 되셨습니까? 메종글래드는 도심 속에 제주만의 여유로움을 느낄 수 있는 다양한 부대시설을 갖추고 있어 잊지 못 할 추억을 만들고자 저희 호텔을 찾아주신 많은 가족 고객의 행복한 기억 속에 자리하고 있습니다. 그렇기에 더욱 다채로운 이벤트와 프로그램으로 제주로의 여행에 즐거움을 더할 수 있도록 최선을 다하고 있습니다. 앞으로도 최고의 시설과 품격있는 서비스로 고객님의 또 다른 제주의 집, 메종글래드가 될 것을 약속 드립니다. 감사합니다. I am GLAD to serve you! 메종글래드제주 총지배인 서재홍배상
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and convenient

Posted Aug 12, 2016
Nice place, not that expensive and its worth value. No close to mayor attractions but if you just want to relax this is a very good option
5 out of 5
by Christina from Camp Humphreys (Pyeongtaek, South Korea)

Beautiful hotel, excellent staff!

Posted Jul 23, 2016 on Hotels
I stayed with my husband and daughter for a short vacation. We really enjoyed the hotel! The staff are all very friendly and helpful. The hotel is beautifully decorated and furnished. There was some construction going on, I believe they were building a second swimming pool, but it did not interfere with our stay. We were able to enjoy time at the original pool and it wasn't crowded at all. The hotel's beach (a short bus ride away) is very nice with staff to make sure your every need is taken care of. My only complaint is that the mattresses were exceptionally hard. I don't know if this is a Korean preference,but it was very uncomfortable for us. Also, the dinner buffet looked amazing, but at 77,000 Won (!!) per person, it was too expensive for us to try. Overall, we had a great stay and would definitely recommend it to others!
2 out of 5
by A verified traveler

Central

Posted Jun 24, 2016
Swimming pool closed were not told before Most restaurants had wedding reception Poor air conditioning We waited 2 hours to be checked in as afternoon staff started. No flexibility
4 out of 5
by A verified traveler

Luxurious hotel near the airport

Posted Jun 15, 2016 on Hotels
It was a nice hotel with a luxurious finish and a modern touch. One thing is for such a nice hotel, soundproof wasn't the best. The area is notfor scenery buy for convenient as it is close to the airport.