Ratings based on 37 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Smells of sewerage in castle

Posted Jan 6, 2017 on Ebookers
Not very nice a smell of sewerage in castle food good
4 out of 5
by Andrew

Lovely palace and grounds, OK room.

Posted Aug 29, 2016 on Hotels
Stayed here for a night during a recent road trip through Poland. A little out of the way unless you are coming to Jelenia Gora, but the drive there through the Polish countryside was lovely and we do not regret that it added an hour each way. The hotel grounds and palace are beautiful and the pool is clean and inviting as well. Our room (booked a quadruple since we had two boys traveling with us) was in the 300 building (across from the palace itself) and was a little basic. Bedding and carpet maybe not as fresh and warm as they could be, but the room was functional and fine. And the price of $80-$120 for a night is certainly reasonable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Inverness, Scotland

Nice place to stay

Posted Aug 15, 2016
Pros: Room was nice but bathroom a little Spartan.
Location: You need a car to get here and see the attractions.
Lovely setting with beautiful castle and gardens. Unfortunately you don't get to actually stay in the castle but in a building beside it.
3 out of 5
by janusz from Calgary

Posted Jun 27, 2016 on Hotels
Overall really nice. The lady, mid age, at the front desk was rude for no reason.
3 out of 5
by Wayne from Calgary

Palac Hotel

Posted Aug 16, 2015 on Hotels
Not a 4 star hotel. No air conditioning or elevators. Put in a side building, not the palace.
4 out of 5
Recommended
for Everyone
by Bart

Amazing palace which not so far ago was ruins

Posted Feb 16, 2014
Great food, comfortable rooms, amazing views. We spent there just one night but felt like in 18th century palace. A couple of interesting places around (mainly palaces, ruins etc.), ask at the reception desk.
4 out of 5
Recommended
for Everyone
by Jools from London, UK

Good but really should be Great!

Posted Aug 13, 2012
Pros: Breakfast
Cons: Customer Service / poor attention to detail
Location: Very Good for Jelenia Gora (Hirschberg)
Lovely hotel and location. Great to stay somewhere with such a rich history. Service wasn't quite up to standard for a 4 star hotel (i.e. no help with baggage), pool area disappointing, although pool itself was lovely! Breakfast however was excellent (best we had all holiday). Some improvement needed in terms of customer service and also room was clean and comfortable but very plain - needs a little more attention to detail to make this place somewhere really special.
5 out of 5
by Andreas

This traveler left a rating score only Posted Jan 7, 2017 on Hotels
5 out of 5
by A verified traveler

Zamek z bajki z widokiem na żwirownię

Posted Sep 25, 2016 on Hotels
Brak ręczników w SPA to porażka. Wszędzie są na wejściu, wrzuca się do kosza wychodząc. Ale basen jest super.
4 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Dałbym 5 gwiazdek gdyby było przejście na basen z pokoi. Ogólnie bardzo fajnie