Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Seattle, WA

A wonderful hotel maybe a bit past its prime

Posted Mar 20, 2016
Pros: The staff here were incredibly friendly and eager to please. I also found the room to be nice and clean.
Cons: The hotel could definitely stand to be updated, but with so few tourists going to Jordan, especially northern Jordan, I can understand.
Location: Very close to the Roman ruins of Jerash and not that far away from the castle at Ajloun. Not really within walking distance of anywhere.
During my overnight stay at the Olive Branch, I couldn't help but thinking how amazing this hotel probably was when it was first built. High up on a hilltop, the views are fantastic and the on-site amenities are quite extensive including a pool and children's play areas. In its current state, though, it seems more like a hotel that you'd find near Chernobyl, frozen in time for the past 30 years. That said, the hotel staff were incredibly friendly and they put me up in a room that had an amazing view of the valley below. The meals were decent if not out of this world and I could find no fault with my room other than the peeling paint on the walls. I wouldn't go to this hotel expecting 5-star service and accommodations, but as long as you keep your expectations modest, I think the Olive Branch will please.
4 out of 5
by A verified traveler

Posted Oct 1, 2015
Supertolle wunderschöne Aussicht; Essen lieber woanders.
4 out of 5
by A verified traveler

Great location

Posted Apr 19, 2015 on Hotels
very friendly staff, beautiful hillside location about 7 km outside Jerash, we had a very roomy and nice room in the newly built part of the hotel with a private terrace.
4 out of 5
by Gallet from Paris

très bon emplacement

Posted Jun 11, 2014 on Hotels
propreté et services très corrects ;la piscine est très agréable ;seul bémol le restaurant, a déconseiller malgré le super emplacement
Comment from Hotel Management
Aug 30, 2014 by Amer, Hotel Management
Je vous remercie beaucoup pour votre séjour avec nous et pour vos aimables commentaires, Gallet. Nous sommes heureux que vous avez apprécié notre restaurant, services et notre piscine rafraîchit. Nous travaillons sur la rénovation du bâtiment une aile à la fois de manière à ne pas perturber l'expérience de nos hôtes hôtel principal. Nous espérons que vous avez apprécié votre visite en Jordanie et que vous revenez et nous voir bientôt.
3 out of 5
by Javier from Avila

Sin duda, lo mejor el precio

Posted Jun 10, 2014 on Hotels
Solo fue una estancia de una noche, nos costó mucho llegar sin gps en el coche, hasta el punto que tuvimos que seguir a un taxi tras dar vueltas por Jerash. No hay referencias del hotel, que se encuentra en un camino sin asfaltar en una colina. Las habitaciones nuevas están muy bien, pero el edificio principal está bastante descuidado. Eso si, la atención del personal fue muy buena. Le salva la cercanía a las ruinas romanas.
Comment from Hotel Management
Aug 30, 2014 by Amer, Hotel Management
Muchas gracias por estar con nosotros y por tus comentarios, Javier. Nos alegramos que haya disfrutado su estadía y sin duda pasaremos en sus elogios a nuestro personal. Nosotros estamos tratando de trabajar con las autoridades locales lo que pueden permitir a colocar más señales hacia el hotel. Esperamos que hayas disfrutado el resto de su visita a Jordan y que regrese y nos vean en el futuro.
4 out of 5
by A verified traveler

Posted Jun 2, 2014 on Hotels
Hôtel très agréable mais difficile à trouver. Il faut bien regarder et faire attention. Il y a une route qui part sur la droite à environ 2-3 km du site de Jerash vers Ijlun. L'endroit est super et la vue très agréable.
Comment from Hotel Management
Aug 9, 2014 by Amer, Hotel Management
Je vous remercie beaucoup pour votre séjour et pour votre aimable appréciation de notre hôtel. Nous sommes heureux que vous avez apprécié la vue magnifique que nous avons à offrir. Nous nous efforçons de travailler avec les autorités locales à obtenir la permission de publier davantage de signes menant à l'hôtel. Nous espérons que vous avez apprécié votre visite en Jordanie et que nous a bientôt de retour à l'Olive Branch.
5 out of 5
by A verified traveler

Posted May 6, 2014 on Hotels
Comment from Hotel Management
Jul 12, 2014 by Amer, Hotel Management
Thank you very much for staying at the Olive Branch and for your kind review. We hope you enjoyed your visit to Jordan and that we see you back in the near future.
5 out of 5
by A verified traveler

Authentic family owned resort

Posted Apr 16, 2014
Great spacious room for the price and the restaurant was excellent. If you looking for a high class resort with glitz and glam this is not the place. But if you looking for a family friendly down to earth place to stay with spacious rooms and decent rates this is it. Located near beautiful olive tree orchards with a great view of Jerash.
Comment from Hotel Management
Oct 18, 2014 by Amer, Hotel Management
Thank you very much for your stay and for your kind review. We're glad you enjoyed the peaceful and serene surroundings that the Olive Branch has to offer and that your meal was enjoyable. Our mission is to provide the traveler to Northern Jordan with a clean, comfortable, relaxing, and affordable place to stay. We leave the "glitz and glam" to the big chains that can afford it. We hope to have you back with us in the very near future.
2 out of 5
by Sohn from South Korea

location map was wrong

Posted Apr 8, 2014 on Hotels
The location map in Hotel.com was wrong. Therefore, we faced difficulties even though we were equipped with GPS and Google Map. Please update the location ASAP.
Comment from Hotel Management
Jun 14, 2014 by Amer, Hotel Management
감사 합니다 아주 많이 숙박 하 고 Expedia에 나열 하는 잘못 된 위치에 대 한 압. 우리는 가능한 한 빨리이 해결 하기 위해 그들과 함께 일하고 있다. 요르단에서 방문을 즐길 하 고 가까운 장래에 반환 하겠습니다.
4 out of 5
by Nicholas M. from USA

Excellent customer service

Posted Jan 16, 2014 on Hotels
This hotel stays in our mind not because it was the most amazing place we stayed on our vacation but because the two gentleman working the evening shift on Jan. 1 were very accomodating. First off, we are a family with an infant and a toddler. We booked a standard room online but at check-in we were given a family room at no extra cost. Then, as this hotel is a ways from anything (great views) we decided to eat dinner in the hotel restaurant. We were the only people in the restaurant, yet they lit a real fire in the fireplace for us as it was a bit chilly. These two small instances went a long ways towards our feelings for this lovely place.
Comment from Hotel Management
Mar 29, 2014 by Amer, Hotel Management
Thank you very much for your kind review, Nicholas! We're glad you enjoyed your stay in our Family Room. The fireplace is always a favorite for our winter guests. I will be sure to pass your compliments to Ali and Abdullah, the two gentlemen who assisted you on the evening of the 1st. Thanks again for your feedback. We hope you come back and visit us again in the near future.