Grand Deluxe Double with Sea view | View from property
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Reviews of Bayview Beach Resort

4 out of 5
Bayview Beach Resort
Batu Ferringhi Beach, Batu Ferringhi, George Town, Penang

Reviews

8.0

Very Good

Rating 10 - Excellent. 328 out of 1002 reviews" "
Rating 8 - Good. 414 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with group
Liked: Staff & service, amenities
Lovely location on the beach
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 13, 2024
We are delighted that you had an enjoyable beach vacation

10/10 Excellent

MINH VI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
We look forward to welcoming you back

8/10 Good

Fidela Rosalie

Traveled with partner
Liked: Cleanliness, staff & service
An older looking hotel that needs updating but comfortable and convenient enough. The room was VERY basic, not even any lampshades, which at first was strange but eventually accepted it as minimalist and comfortable. Bed was comfy, with a sofa and desk, and a lovely balcony. I love that there was a bathtub but couldn’t quite get enough hot water in it and the shower flow was stronger than the tap flow. The lifts at the hotel were impressive but the hotel carpets and furniture is dated. The gym has good equipment but no air con and the floor is very old and dirty. Swimming pool was clean and lovely, as was the garden, very relaxing and enjoyable. There were also fun facilities such as tennis and table tennis. Breakfast was fine, average. Some of the staff at breakfast were quite rude, I was told it would take 45minutes to heat the water to make poached eggs and some other staff started yelling at me to choose other types of eggs! Strange. Massage staff at the garden were friendly and very good! Look for Selina or Mr Sun. The area downstairs doesn’t have a lot of restaurants but there are some that are reasonably priced and delicious. If you’re willing to walk 10-15mins, you will find more food choices and other hotels/hotel bars.
Response from General Manager on Mar 14, 2024
We have taken note of your specific comments and remedial actions will be taken to address them. Thank you for bringing them to my attention and rest assured we will work harder in offering excellent services and facilities to all our guests. It was a pleasure to have been of service to you and we look forward to welcoming you back again in the not too distant future.

2/10 Terrible

kuan

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
It was a pleasure to have been of service to you

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice beach resort with restaurants and night market close by
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 23, 2024
We look forward to welcoming you back

6/10 Okay

Walter

Liked: Cleanliness, staff & service
The hardest bed ever! Staff was lovely. Hotel is nice enough
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 17, 2024
We regret that our chiropractic mattress which is good for the back is not to your liking.

10/10 Excellent

Piriyadarisini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The seaview and hotel services were amazing. Loved the beach as well.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
We look forward to welcoming you back

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 10, 2024
We look forward to welcoming you back

10/10 Excellent

Sagar

Liked: Cleanliness, staff & service
Overall experience was nice. The rooms could use improvements. The amenities especially. But overall it was a nice experience
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
We are delighted that you had enjoyed your recent stay and we look forward to welcoming you back in the near future

8/10 Good

Bridgette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Each day the pool had dozens of screaming and splashing children in the adult pool even though the property has 2 kiddie pools. We were on the top floor (10th) and we could hear them clearly for hours on end. The restaurant had terrible and expensive food. The park like grounds were very nice and you could be in a lounge chair away from the pool. There were a lot of watersports and horse back riding and a beach bar and restaurant a short distance away which was good.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 30, 2024
We look forward to welcoming you perhaps during our quieter period

10/10 Excellent

Geoffrey, Bournemouth

Stayed 7 nights in Jan 2024
Response from General Manager on Jan 15, 2024
We look forward to welcoming you back

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from General Manager on Jan 9, 2024
We look forward to welcoming you back

8/10 Good

ian

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 21, 2024
We look forward to welcoming you back

10/10 Excellent

Nor Azman Mohd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Thank you for your 5 star rating

4/10 Poor

SYLVIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from General Manager on Dec 17, 2023
It w a pleasure to have been of service to you and we look forward to welcoming you back in the not too distant future

6/10 Okay

Patricia

Traveled with group
Disliked: Staff & service
Hotel is looking old and tired. Inattention to detail. No resolution of issues. No 'in house' entertainment and the only English speaking programmes on TV are sport & news. So no English speaking entertainment at all. However the garden & pool area is lovely. My Expedia paperwork told me there was a fee to be paid at the property of $13:50 AUD. However I was charged RM180 (Approx $60 AUD) This needs to be sorted out between the Hotel & Expedia.
Stayed 14 nights in Nov 2023
Response from General Manager on Dec 15, 2023
Further to your comment the additional fee charged are taxes including Tourism Tax.

10/10 Excellent

SALINAH

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Thank you for your 5 star rating

8/10 Good

Brian

Traveled with partner
Liked: Staff & service, amenities
Rooms were roomy and clean. Food below average...
Stayed 5 nights in Oct 2023
Response from General Manager on Nov 7, 2023
Thank your for your nice comments of our spacious clean rooms and we look forward to welcoming you back

10/10 Excellent

MOHD RAMZEE

Liked: Cleanliness, staff & service, property conditions & facilities
nice place for vacation
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
We are delighted that your recent stay was enjoyable

10/10 Excellent

Dwayne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room required was not a problem and staff were very accommodating
Stayed 15 nights in Sep 2023
Response from General Manager on Oct 12, 2023
We are delighted that our friendly and helpful staff had made your stay pleasant and comfortable

10/10 Excellent

Michelle

Stayed 8 nights in Sep 2023
Response from General Manager on Oct 28, 2023
We look forward to welcoming you back

10/10 Excellent

ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 23, 2023
Thank you for your high ratings and we look forward to welcome you back in the near future

4/10 Poor

Sulan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
By the beach , nice beach side garden . Reasonably lower price range. Tired rooms and non to clean toilet and bathroom. Pool area is dirty and unkempt
Stayed 13 nights in Aug 2023
Response from General Manager on Aug 30, 2023
We have taken note of your specific comments and remedial actions will be taken to address them. Thank you for bringing them to my attention and rest assured we will work harder in offering excellent services and facilities to all our guests.

6/10 Okay

WONG

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 12, 2023
It was a pleasure to have been of service to you

8/10 Good

Vinothini

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 9, 2023
We look forward to welcome you back

10/10 Excellent

Chooi Moy, Milpitas

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Aug 2023
Response from General Manager on Aug 8, 2023
We look forward to welcome you back in the near future

4/10 Poor

Xiao

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This hotel has a great location of being close to beach. Their facilities are quite kids friendly with an indoor kid playground and two kids swimming pools. But the hotel's condition is very old and we can see broken pieces everywhere. The breakfast is very basic with some choices. However, the hotel service needs some serious improvement. Just a few examples: 1. when we checked in, we found a cigarettes left in the closet and the previous guest's soap still left in the bathroom. 2. In the 2nd night of our stay, there was a large team building activity within the hotel. Around 11:20pm, a large number of people gathered in the lobby and made huge noises by shouting loudly. Due to the unique architectural layout, the noises go everywhere. No hotel staff tried to ask them to stay quiet. 3. The elevator floor were constantly wet as many guests did not dry their bodies after swimming. But no hotel staff helps to clean the floor. 4. Although the hotel sign requires guests to dress swimming suits to use swimming pools, no one really cares. People just jump into the pool with all kinds of dresses. 5. The breakfast runs from 6:30am to 10:30am. But some staffs disappeared since 9:15am. We like to get hot roti but the staff who made it stopped showing up. 6. The hotel does not provide hand towel (not sure why). We have to call housekeeping everyday to get some.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 night stay after a month in Europe, great pool, plenty of sunbeds full sun or full shade,
Stayed 6 nights in Jun 2023
Response from General Manager on Jul 1, 2023
We are delighted that your 6 nights stay was rejuvenating after a month enjoying our warm sunshine.We look forward to welcome oyu back on your next trip to the far East.

8/10 Good

Suresh Chris

Liked: Cleanliness, staff & service, property conditions & facilities
All was good. Nice place
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 26, 2023
We are delighted that your recent stay was enjoyable

8/10 Good

Gadis Metia Gadis

Liked: Cleanliness, staff & service
The bartender Mr Chin is very friendly. Our family likes to chill with him while he fixed us good drinks.
Stayed 5 nights in Jun 2023
Response from General Manager on Jun 16, 2023
We are delighted that our friendly staff had served you well

10/10 Excellent

Lim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from General Manager on Jun 16, 2023
Thank you for your 5 star rating and we look forward to welcome you back

10/10 Excellent

Mee Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Too hot in the lobby or corridor no air condition.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Our large lobby with its open non air-conditioned atrium can be affected when the weather is hot outside

8/10 Good

Nurul Syuhada

Stayed 1 night in Jun 2023
Response from General Manager on Jul 4, 2023
Thank you for your 4 star rating

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great buffet breakfast with large selection overlooking pool, large rooms, hillside view was nice but due to road below, bit noisy to sit on balcony. Staff was excellent and always very friendly and helpful. Sea water this end of beach is very silty and doesn’t feel good to swim in.
Stayed 4 nights in May 2023
Response from General Manager on Jun 6, 2023
We are delighted that you and your family had a great time during your recent stay. We look forward to welcome you back in the not too distant future

10/10 Excellent

Shafiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
We stayed 3 nights, two of them in one room not facing the beach. This room was a little musty, needed to be aired out. The other room was facing the beach and was fresh. Hotel staff were great. We opted for the breakfast and there was a lot of variety offered.
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
We have taken note of your specific comments and remedial actions will be taken to address them. Thank you for bringing them to my attention and rest assured we will work harder in offering excellent services and facilities to all our guests. It was a pleasure to have been of service to you and we look forward to welcoming you back again in the not too distant future.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our go to property in Penang
This is our go to property in Penang and we have stayed here on multiple occasions. The family suite is very spacious with great views over the pool and the beach. The breakfast buffet in La Verandah is great and sets you up for the day. The hotel facilities are good and the service is above expectations. The only complaint is that the swim up bar has been closed for the foreseeable future. All up a great place to stay especially if you hire a car and need somewhere to park.
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 26, 2023
We thank you for your patronage and we look forward to your return again for yet another worthy stay with us.We thank you for making us your choice for accommodation in Penang and happy that you and your family have enjoyed the facilities especially our family suite that has accommodated your family comfortably.Thank you for your 5 star rating and we look forward to welcoming you all back on your next visit to Penang.

10/10 Excellent

arvind

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Had a great experience with mr sun and team on foot reflexology. Will deff recommend.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 19, 2023
We are glad you found Ricky the food reflexologist an effective way to boost your health and we hope that will be on your agenda when you next visit us. We look forward to welcoming your return then.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Located by the beach with activities, suitable for couple
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 19, 2023
We look forward to welcome you back.

8/10 Good

Anthony, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was HUGE. The king-size bed seemed way too small. The ceiling was at least ten or fifteen high. The hotel itself gave the feeling of staying in a place whose glory days had long since passed. Yes, the room was nice, clean, and comfortable. But maybe because it was Ramadan....the hotel seemed mostly vacant. The lights in the main check-in area, with it's huge domed ceiling, remained off during the day, which gave the place a gloomy look. The downstairs buffet breakfast was just okay. I would visit primarily for the coffee and orange juice.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 23, 2023
Thank you for your nice comments of our clean rooms that had made your stay pleasant and comfortable.We look forward to welcome you back to enjoy a cup of our aromatic Arabica coffee or to chill out over a refreshing orange juice

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, great rooms, great staff, good pool and quiet location.
Stayed 5 nights in Mar 2023
Response from General Manager on Apr 4, 2023
Thank you for your positive comments of our spacious room, friendly staff, peaceful location that had given you a good value stay.We look forward to welcome you back

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent hotel. Staff was so helpful and everything was donne we. The A/C is too humid and hard to understand settings.
Stayed 1 night in Mar 2023
Response from General Manager on Apr 3, 2023
Our rooms airconditioning can be affected when the weather is hot outside thus at times the room feels a bit warm

8/10 Good

Russel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 30, 2023
Thank you for your overall 5 star ratings

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place . Nice Celine buffet bfast with western and Asian food . The room is big and spacious with a nice balcony. The spa is unfortunately only a small hut near the beach for a simple massage . Would not consider it a spa .
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 18, 2023
Thank you for your nice comments of our buffet spread and we look forward to welcome you back again

10/10 Excellent

Kyle

Liked: Staff & service, amenities, property conditions & facilities
Excellent views and clean property. Maybe needs little maintenance for fixtures
Stayed 1 night in Mar 2023
Response from General Manager on Mar 13, 2023
Thank you for your nice comments on our cleanliness

10/10 Excellent

sobri

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
no coment
Stayed 1 night in Mar 2023
Response from General Manager on Mar 10, 2023
Thank you for rating us 5.5

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Batu Ferringhi
We had a nice stay at the Bayview. Pool and hotel was nice. Staff also friendly
Stayed 1 night in Feb 2023
Response from General Manager on Feb 27, 2023
We look forward to welcome you back for another enjoyable stay

10/10 Excellent

GURJIT

Response from General Manager on Mar 7, 2023
We look forward to welcome you back

6/10 Okay

Chin Ann

Traveled with family
Na
Response from General Manager on Dec 27, 2022
We look forward to welcome you back

10/10 Excellent

Nur Aiza

Stayed 3 nights in Dec 2022
Response from General Manager on Dec 23, 2022
Thank you for staying with us

10/10 Excellent

Kau Tien

Stayed 2 nights in Dec 2022
Response from General Manager on Dec 16, 2022
We look forward to welcome you back