Premier Courtyard | Minibar, in-room safe, desk, blackout drapes

Reviews of Lone Pine, Penang, a Tribute Portfolio Resort

4 out of 5
Lone Pine, Penang, a Tribute Portfolio Resort
97, Batu Ferringhi, Batu Ferringhi, George Town, Penang

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 1003 reviews" "
Rating 8 - Good. 404 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 37 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eamon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive and very friendly staff in all areas. Beautiful pool with good facilities. Located right on the beach. Plenty of food options and very short walk to even more choice. Had a lovely stay here. Would definitely return.
Stayed 2 nights in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, wonderful wonderful. A really lovely place to stay.
Stayed 7 nights in Jan 2024

10/10 Excellent

Keow Hoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is good for rest and relax for those who are looking for a break especially for city dwellers. Staff are friendly and helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

MOHAMMAD F A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and convenient for beach and restaurants
Stayed 6 nights in Dec 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Lee Fang

Stayed 2 nights in Dec 2023

6/10 Okay

tony amir

Stayed 2 nights in Dec 2023

10/10 Excellent

Kim Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well maintained, clean and quiet. Beautiful pine trees and near beach. Free breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Muhammad Izham

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had the best of time during my 3 nights stay. The breakfast was great, the pool area was great, and we had quality sleeps. Definitely will come again.
Stayed 3 nights in Jul 2023
Response from Gulab on Oct 11, 2023
Dear Muhammad Izham,Thank you so much for taking the time to share your wonderful feedback about your 3-night stay at our resort. We are absolutely delighted to hear that you had the best of times during your visit.We look forward to welcoming you back for another enjoyable stay in the near future.Once again, thank you for choosing our resort and we can't wait to have the pleasure of serving you again.With best regards,Gulab

10/10 Excellent

Muhammad Izham

Stayed 6 nights in Jul 2023

6/10 Okay

Matthew

Stayed 1 night in May 2023

10/10 Excellent

Yeoh Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2023
Response from Lone Pine Hotel on Apr 3, 2023
Dear Yeoh Lee,Thank you for staying with us and for the lovely review. We are glad you enjoyed your stay and hope for a chance to welcome you back.Best wishes,Yega and the Lone Pine Team

8/10 Good

William

Stayed 3 nights in Dec 2022

10/10 Excellent

Swee Inn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a pleasant and comfortable stay.
Stayed 2 nights in Feb 2022
Response from francois on May 2, 2022
Dear Swee, Your very generous score is not only music to our ears but also a fantastic boost of moral to all of us here at Lone Pine, The Boutique Hotel by The Beach. You . sincerely, don't realised how important it is for the Team to receive such great feedback really what a motivation!! I am so delighted that you experience positively our property even after reading some unpleasant feedbacks, it is really a major reward to all of us at the hotel and reassurance that we are not as bad as some may say, thank you so so much! We will keep trying harder to please all our guests. Thank you, thank you, thank you!! We all look forward to welcome you back soon for more memorable time and experiences with us. Have an amazing and awesome time ahead till we meet again in Lone Pine and stay safe. Most sincerely, Francois

4/10 Poor

Devan

Disliked: Cleanliness, property conditions & facilities
Hotel check in
Hotel entrance and lobby very poor plus not easy to check in
Stayed 2 nights in Nov 2021
Response from francois on Nov 15, 2021
Thank you very much, Devan, for sharing with us and you can be rest assured that we are working on all the issues highlighted to ensure that all our guests have a more enjoyable time with us. I sincerely apologise once again! We look forward to welcome you back and prove to you it was only an accident and not the norm of our hotel. Do contact us directly and we will do our best. Most sincerely, Francois

8/10 Good

Zatul Karamah Ahmad Baharul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very cozy and spacious
Stayed 2 nights in Nov 2021
Response from francois on Nov 9, 2021
It is so nice of you, Zatul, to provide us with such a good score and comments, what a wonderful recomfort to all of us at Lone Pine, The Boutique Hotel by The Beach. It come really as a fantastic boost of moral to all of us and a great encouragement to keep working harder to assure that all our guests receive only the best from all of us. Reading other feedbacks, at time, we lose motivation but your great reassurance is a wonderful boost of moral to all of us, thank you so much and very pleased to know you like our rooms! We will keep trying harder even so we know we may not be able to please all but we will keep trying , just to assure we succeed more everyday in making more of our guests happy! See you back soon and in mean time have an awesome time ahead and stay safe. Most sincerely, Francois

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience but not for hotel breakfast
Everything was great except for hotel breakfast, the bread provided wasnt fresh, limited choice ,not worth the price.
Stayed 1 night in Oct 2021
Response from francois on Nov 6, 2021
Dear Guest, We are, honestly, very very pleased and happy to receive your great score and kind comments. We are so delighted to have made it right for you and we look forward to welcome you back in a not too distant future in Lone Pine, The Boutique Hotel by the Beach. Your compliments about the Associates , I will surely be shared with all of them as a great boost of moral! Additionally, the beauty of our place particularly during this pandemic, is our set up with very large room all seafacing, large balcony, individual room air conditioning and all corridors and public areas open air and fresh air as well as our overall size as Boutique style hotel will provide lesser crowd having access to a beautiful spread garden along the beach all set to minimise all risk of spreading any virus. In meantime we wish you a fantastic and amazing time ahead and stay safe. Most sincerely, Francois

4/10 Poor

Shu Mei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staffs was not wearing their face mask in proper way during pandemic. Services was not up to 4-star standard. Not price worthy.
Stayed 1 night in Apr 2021
Response from francois on Apr 29, 2021
Dear Shu Mei, we are very thankful for sharing with us here, I sincerely deeply apologies for any discomfort caused with one of our associate not following strictly the sop and have assured an immediate improvement. Next time you visit Penang do let us know and we will ensure to provide you a more positive and memorable experiences. Have a beautiful time ahead and stay safe. Sincerely Francois

8/10 Good

Kelvin, Kedah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasent stay.. beach are clean.. will come back again.
Stayed 1 night in Oct 2020
Response from francois on Oct 22, 2020
Dear Kelvin, It is really nice to received your good score and very nice comments, it is, honestly, very rewarding to all of us at Lone Pine Hotel to know we did it right for our guests and again it is wonderful to hear from our happy customers. We all look forward to welcome you back to Penang in a near future and wish you in meantime a fantastic time ahead and stay safe. Most sincerely, Francois

8/10 Good

Jeanette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from francois on Sep 22, 2020
Thank you so much, Jeanette, for your good score greatly appreciated. We are glad to know you enjoyed our property , its facilities and that our Team did its best to assure you memorable time with us. It is very recomforting to hear from our happy guests as at time we just wonder but thank you for your reassurance, much appreciated! We all look forward to welcome you back and wish you a fantastic time ahead. Most sincerely Francois

10/10 Excellent

SOK HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from francois on Sep 14, 2020
We are so pleased, Sok Hoon, to receive your great score. It is , honestly, so rewarding and motivating to all of us at Lone Pine, The Boutique Hotel by the Beach to hear from our happy guests as at time we doubt reading other feedbacks but you corrected and reassured us immediately that we are on the right track, thank you very much. We will keep working hard to provide memorable experiences to all our guests. See you soon back in Penang for more memorable experiences with us. Have an outstanding time ahead. Most sincerely, Francois

6/10 Okay

Kevin

Stayed 3 nights in Sep 2020
Response from francois on Sep 11, 2020
Thank you very much, kevin, for sharing with us here, I very sincerely regret your dissatisfaction due to the low score given. I deeply regret you did not bring up any issues, you may have faced to our attention when at the hotel where we could have surely do our very best to assist you and correct where necessary to improved your comfort to the best of our ability. Again please accept our deepest apologies! It is honestly extremely difficult for us after you have left without any feedbacks nor references to be able to assist you or any other guests, again, if in the known, we would have surely corrected any issue you may have faced to assure you had a more enjoyable experience with us. Again, our aim here is to assure all our guests have memorable time with us but it is very important to share when something is not as per your expectation immediately and enable us to review and correct to the best we can! As I always say, we may not be perfect, we are only human, but given a chance we will do our very best to assist! Once again sincere apologies for not meeting your expectation. We look forward to welcome you back and prove to you, we are better than that! Most sincerely, Francois

10/10 Excellent

Vimmie

Stayed 1 night in Sep 2020
Response from francois on Sep 22, 2020
How wonderful , Vimmie, to receive your fantastic score and wonderful comments. We are so glad to hear you enjoyed our property, service and facilities. It is great to hear from our happy guests and provide us with a wonderful reassurance we are doing it right and motivate us to keep at it! We all look forward to welcome you back to Lone Pine, The Boutique Hotel by The Beach for further more memorable experiences and relaxation. Have an awesome time ahead. Most sincerely, Francois

10/10 Excellent

Mike, Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Facilities and Staff, Best location for the beach. The most friendly and helpful General Manager.
Stayed 7 nights in Mar 2020
Response from Francois on Apr 21, 2020
How nice of you, Mikere. We are very thankful to you to take the time to share your positive experience while with us at Lone Pine, The Boutique Hotel by the Beach. See you back soon for further memorable experiences with us. Have a fantastic time ahead and stay safe in meantime. Most sincerely Francois

6/10 Okay

Carey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service level is good but the condition of the hotel is disappointing. The building is old, cleanliness is bad as many ants crawling in the room including toilet, sofa and almost everywhere. There was a bad smell from the main drain hole surrounded the hotel.
Stayed 3 nights in Mar 2020
Response from Francois on Mar 16, 2020
Thank you very much for sharing with us, Carey, and sincerely apologies for the ants in your room, with the dry season we have face uncommon happening which we try to resolve with our pest control. The small river beside us due to very little rain , the water stagnante create at time some smell which we are working with the authorities to resolve this important matter. Thank you for your visit and look forward to introduce to you our renovated lobby, food & beverages outlets and pool, soon! Most sincerely Francois

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Francois on Mar 10, 2020
Thank you so much for your wonderful score. It is honestly greatly appreciated! It is so nice to hear from our happy customers, it really give us a mega boost of moral to all of us at Lone Pine, The Boutique Hotel by The Beach to keep working harder to serve and provide memorable experiences to all our guests, at time reading other feedback it could be very depressing! Thank you once again a million :-)) Have an awesome time ahead. Most sincerely, Francois

8/10 Good

Allan

Liked: Cleanliness, staff & service, room comfort
Getting better, slowly
Some improvements have been incorporated after our last visit two years ago, but much more needs to be done. Renovated rooms very good, but there is a real lack of hanging space. The swimming pool shower is really dangerous, with the concrete edges sinking into the ground, this was pointed out to Francoise the manager two years ago. However the staff are very friendly and helpful, if no under trained. All rooms have a sea view, and this boutique hotel, should be on your must stay list.
Stayed 14 nights in Feb 2020
Response from Francois on Apr 21, 2020
Thank you, Allen, for sharing with us here. I sincerely apologise if we have fail in some area and we will keep working on improving ourselves to provide always memorable experiences to all our guests. It is always better to call on us to enable to understand better where we may not have performed to your satisfaction and assure to correct it immediately , sincere apologies for any discomfort we may have caused. Have a lovely time ahead and stay safe Sincerely, Francois

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and pleasant. Pool is very good being nice for swimming or just chilling. Breakfast choice is excellent. Perfect location for night market, restaurants, bus stop, taxi rank, beach and everything else.
Stayed 4 nights in Feb 2020
Response from Francois on Feb 19, 2020
How wonderful to receive your great score an dread your real nice comments; it is such a relieve to know we are doing it right as really at time reading other feedbacks can be very demoralising but you gave us a god boost of moral and reassurance, thank you from the bottom of our hearts! See you back in Penang at Lone Pine, The Boutique Hotel by The Beach . In meantime have an amazing time ahead. Most sincerely Francois

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Francois on Feb 18, 2020
How nice it is to receive such a good score from your stay at Lone Pine, The Boutique Hotel by The Beach. It is such a boost of moral to all of us a the Hotel, thank you so so much , You don't realise probably how important it is to hear from our happy customers, it is a honestly a great motivation to keep working harder and harder in creating memorable hotel experiences for all our guests! Have an awesome time ahead. Most sincerely, Francois

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bedrooms are very modern and of good design - spacious and bright with a large balcony overlooking the pool (room 316 top floor). The bungalow dining area is very old and in need of modernisation. Wooden tables/chairs chipped and old-fashioned and many of the chairs which had cream covers on them looked in need of washing. Buffet breakfast was OK with freshly cooked eggs and noddles to order but overall barely 3 star.
Stayed 18 nights in Jan 2020
Response from Francois on Feb 12, 2020
First of all, dear Anonymous, I am sincerely very sorry for any difficulties you may have faced due to the very low score given, but in all honesty having no proper information nor name to refer to to comprehend better the issue, I am not able to assist in making it better for you or other customers. It is not very fair to downgrade someone without any proper feedbacks or at least give a chance or an opportunity to correct the situation while at the hotel. For your information very soon our restaurant will go under renovation and soon will provide greater comfort to all our guests! Have a lovely day. Most sincerely, Francois

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Designed for a beach holiday
Great location. Enjoyed the pool and breakfast. The downstairs public areas are designed to capture the sea breeze.
Stayed 3 nights in Jan 2020
Response from Francois on Jan 27, 2020
First of all, thank you, Michael, for your recent stay with us. Many thanks for your kind comments about our facilities and food offering; your kind comment have come as a boost of moral the Team. It is always so nice and motivating to hear from our happy customers and assure to keep us working harder day after day to assure continuous improvement. Have an awesome time ahead. Most sincerely, François

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall look and features of the room were 10/10. Lone pine is stunning, much more beautiful then the other hotels. We love the hotel.. Natural environment, privacy from the main beach. The room is large with balcony over looking the gardens. Breakfast is superb plus Jeeva and the team although the restaurant is busy and keep helping the guest needed. Front office team, Housekeeping team and whole lone pine team is really taking care us. We will come again for our next holiday.
Stayed 2 nights in Dec 2019
Response from francois on Jan 13, 2020
How wonderful to receive your great score and generous comments. I surely pass your feedback to the team and it will arrive a mega boost of moral much in need to all of them including me . I have no word big enough to say on behalf of my Team thank you. You don't realise how important it is to all of us at Lone PIne Hotel to know we did it right for our guests, really nice to hear from our happy customers as at time we really feel down reading other comments and not been given a chance to correct ourselves to our best ability, thank you thank you thank you from the bottom of our hearts, trully !!! Have an amazing and awesome time ahead. Most sincerely, Francois

8/10 Good

SML, Hong Kong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
It is a historic hotel by the beach, extended multiple times. The rooms sizes are huge and comfortable but the bathrooms need an update and clean. The market eatery on the side of the hotel was convenient but a bit noisy at night. The restaurant staff were friendly but undertrained. Plates were not cleared efficiently at breakfast and the crockery was old.
Stayed 3 nights in Dec 2019
Response from Francois on Jan 6, 2020
Thank you very much, SML, for your good score and kind comments. We will surely review our training to ensure a more efficient service, sincere apologies. We all look forward to welcome you back to Lone Pine The Boutique Hotel by The Beach and provide you with further memorable experiences. Have an awesome New Year ahead. Most sincerely, Francois

8/10 Good

KA, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice and relaxed hotel by the beach. It's not on the level of Shangri-la and that is reflected in the price. Room has been updated and is modern. Breakfast could be better.
Stayed 6 nights in Dec 2019
Response from francois on Jan 6, 2020
Your very kind words and compliments, KA, are music to our ears and a fantastic boost of moral to all of us here at Lone Pine, The Boutique Hotel by The Beach. We will continue to improve our breakfast offerings and regret not to hear from you on yoru preferences while at the hotel to try to make it right for you as Breakfast is such a special meal and to please so many palates from various nationalities is not an easy task but a challenge we like to keep working on ! We all look forward to welcome you back soon for more memorable time and experiences with us. Have an amazing and awesome time ahead till we meet again in Lone Pine. Most sincerely, Francois

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Francois on Dec 30, 2019
Thank you for your good score, you probably don't realise how important it is for all of us at Lone Pine, The Boutique Hotel by The Beach; it is really a great boost of moral to the whole Team, much needed. Your good score really help us to regain strength and faith to keep working harder to achieve our aim in assuring all our guests have memorable experiences. We all look forward to welcome you back for more memorable experience at Lone Pine, The Boutique Hotel by The Beach. Have a real awesome and ecstatic time ahead. Most sincerely, Francois

4/10 Poor

Jeroen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a boutique hotel. Not so well maintained and cleanliness leaves much to be desired. Does not deserve 5 stars.
Stayed 8 nights in Dec 2019
Response from Francois on Dec 30, 2019
Thank you very much, Jeroen, for sharing with us here, I very sincerely regret your dissatisfaction due to the very low score given. I deeply regret you did not bring up any issues, you may have faced to our attention when at the hotel where we could have surely do our very best to assist you and correct where necessary to improved your comfort to the best of our ability. Again please accept our deepest apologies! It is honestly extremely difficult for us after you have left without any feedbacks to be able to assist you, again, if in the known, we would have surely corrected any issue you may have faced to assure you had a more enjoyable experience with us. Again, our aim here is to assure all our guests have memorable time with us but it is very important to share when something is not as per your expectation immediately and enable us to review and correct to the best we can! As I always say, we may not be perfect, we are only human, but given a chance we will do our very best to assist! Once again sincere apologies for not meeting your expectation. We look forward to welcome you back and prove to you, we are better than that! Most sincerely, Francois

10/10 Excellent

Wong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Francois on Dec 26, 2019
Thank you very much, Wong for your great score and generous comments. It is always really nice to hear from our happy customers, nice to know we are doing it right ; we may not be perfect but we will keep trying to always achieve higher height. We all look forward to welcome you back to Lone Pine The Boutique Hotel by The Beach and provide you with further memorable experiences. Have an awesome New Year ahead. Most sincerely, Francois

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great spot for relaxation. The amenities ensured a very comfortable stay
Stayed 2 nights in Dec 2019
Response from Francois on Dec 17, 2019
It is really so nice of you to share with all of us here your very positive score about our property performance, Lone Pine Hotel, the Boutique hotel by the beach. It real bring a great sense of pride and boost of moral to all of us at the hotel to keep working harder to constantly improve our guests experiences with us. See you back soon in Penang and wish you an amazing time ahead. Most sincerely, Francois

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Francois on Nov 27, 2019
How nice of you to receive such a wonderful score from your stay at Lone Pine, The Boutique Hotel by The Beach. It is such a boost of moral to all of us a the Hotel, thank you so so much , You don't realise probably how important it is to receive such comments, it is a honestly a great motivation to keep working harder and harder in creating memorable hotel experiences for all our guests! Have an awesome time ahead. Most sincerely, Francois

4/10 Poor

Bernice

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Francois on Nov 20, 2019
It is very nice of you Bernice, to share with us yoru good score and glad to believe you had an enjoyable time with us at Lone Pine, The boutique Hotel by The Beach. We all look forward to welcome you back for more memorable experiences with us. Have a wonderful time ahead. Most sincerely, Francois

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. It's a beautiful property right on the beach and it's very well-maintained. Our room was very clean, comfortable and spacious, and I loved that it opened out to views of the ocean and yet still retained your privacy. I loved the pool - I could spend all day there. The breakfast buffet was very, very good - there was a good variety of quality food, so not your basic fare. And finally, I was most impressed by the staff. They were incredibly friendly, polite, attentive and I could see they took great pride in their work. 5 stars all around.
Stayed 3 nights in Nov 2019
Response from Francois on Nov 8, 2019
Thank you so much for your wonderful score and very generous comments about our Team, food offerings and services. It is so greatly appreciated and come as outstanding reward and motivation to all of us at Lone Pine, The Boutique Hotel by the Beach. As at time we really wonder reading other feedbacks but you provide us a great reassurance we are on the right track, thanks a million. We are always thrill to hear from our happy guests as it make a huge difference to all of us. We look forward to welcome you back soon for more memorable experiences with us. Have an amazing time ahead. Most sincerely, Francois

8/10 Good

AJ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love da bed n da pillow..
Stayed 3 nights in Oct 2019
Response from Francois on Oct 30, 2019
So pleased you had a comfortable stay and sleep with us in our new bedding and linen. We look forward to welcome you back in Lone PIne The Boutique hotel by the Beach and provide you further memorable experiences. Have an outstanding time ahead. Most sincerely, Francois

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Francois on Oct 29, 2019
Thank you so much, Victoria, for your good score, greatly appreciated. We look forward to welcome you back soon in Lone Pine, The Boutique Hotel by The Beach for further more memorable time with us. Have a wonderful time ahead. Most sincerely, Francois

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always in my favourite list
Lone Pine is always my first choice when i consider staying at batu ferringhi because there have a private pool at the balcony. After having kids this is very convenience for parents as kids can enjoy themselves in any time and the pool all by themself.
Stayed 1 night in Sep 2019
Response from Francois on Oct 26, 2019
It is very nice of you to share you positive comments and score with us here. As well we are delighted that Lone Pine, The Boutique Hotel by the Beach be your first choice of hotel ,we are so proud . We all look forward to welcome you back for more memorable experiences with us while in Penang. Have an awesome time ahead. Most sincerely, Francois

10/10 Excellent

FudinHashim, Petaling Jaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel like home. Come and visit, yo will experience it.
Stayed 2 nights in Oct 2019
Response from Francois on Oct 7, 2019
Dear FudinHashim, How wonderful to receive your great score and very generous comments. I surely pass your feedback to the team and it will arrive as a mega boost of moral much in need to all of them including me . You don't realise how important it is to all of us at Lone PIne The boutique Hotel by the Beach to know we did it right for our guests, really nice to hear from our happy customers, thank you thank you thank you from the bottom of our hearts, trully !!! Have an amazing and awesome time ahead. Most sincerely, Francois

10/10 Excellent

firda.aufa, kuala lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was superb.. Spacious & clean room.. the balcony also clean.. serene place to relax and re-energize youself.. i love it and definitely will come again..
Stayed 2 nights in Sep 2019
Response from Nancy on Sep 17, 2019
Thank you for your high scoring and kind comments which we greatly appreciated. We look forward to welcome you back to Penang and Lone Pine in the near future. Wish you a great week ahead ! Thank you and warm regards,Nancy

10/10 Excellent

Aquino, Melbourne

Liked: Cleanliness, staff & service, amenities
LOVED this hotel! Absolutely gorgeous and stunning scenery. Lone pine met its criteria, minus the cleanliness. It kinda lacked in that area, one of my pillows had blood strain on it. Other than that, everything else was great. The staff were friendly and helpful, always ready to assist. The amenities were great! They provide complementary drinks in the minibar, which I wasn’t informed of until the second last day! Location is great, it’s walking distance to get food near by and massage parlour but a little far from George town
Stayed 3 nights in Sep 2019
Response from Nancy on Sep 13, 2019
Appreciate your kind comments which will boost the morale of our team. Thank you for your feedback on cleanliness and our sincere apology for the inconvenience caused. I will share your feedback with our Housekeeping team on the cleanliness. we hope you will come back to Penang and Lone Pine in the near future. Wish you a great weekend ahead ! Thank you and warm regards Nancy

10/10 Excellent

Malinny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything about this hotel
Spacious room, superd interior, cozy bedding, quiet, tranquility. Loving the plunge pool at the balcony, with beach view & sound
Stayed 1 night in Aug 2019
Response from Francois on Aug 13, 2019
Thank you so much, Malinny, for your very generous score, delighted you had a great time with us at Lone Pine Hotel. We are so glad to hear from our happy guests as it provide us such a boost of moral and greater desire to make it better day after day for all our guests! We all look forward to welcome you back to Penang and provide you further more memorable experiences while with us. Have an outstanding time ahead. Most sincerely, Francois

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was facing to the sea, the facility and the atmosphere were good. We arrived at the hotel at noon and finished the check-in process. The receptionist told us that they would call us when the room was ready. However, when we came back to the hotel at 3 o'clock because of the call, the room was not cleaned. Then we had to wait another one hour in the very hot whether. The staff members were not professional. Moreover, after we entered the room, had towels and coffee cups were not there and we had to call for them. The security box was out of order.
Stayed 1 night in Aug 2019