Ratings based on 142 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Thank you Mario for all your help! Lovely front desk staff. Thank you for sherry!!
Comment from Hotel Management
Nov 27, 2017 by Paco Heras, Hotel Management
Dear Customer, Thank you very much for your kind comment about our front desk staff, for us it is very important to offer a good quality of service to our customers. We will let Mario know your congratulations. Looking forward to welcoming you again soon. Thank you very much Regards,
5 out of 5
by Jeremy

A gem in Jerez

Posted Oct 23, 2017 on Hotels
Very beautiful grounds If we could have stayed longer we would have. Very friendly and helpful staff.
Comment from Hotel Management
Oct 27, 2017
Dear Sir/Madam, We are flattered by your comments about us. Thank you very much for sharing your feedback, definitively very useful for us and other travelers. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
4 out of 5
by David

First class hotel

Posted Sep 30, 2017 on Hotels
Excellent 5 star hotel in a good part of Jerez. Staff were very attentive and facilities were good. Only disappointment was the set evening meal we had with our half board. Only two choices and lack of any vegetables with the main course.
Comment from Hotel Management
Oct 8, 2017
Dear Mr. David, Thank you very much for sharing your feedback, definitively very useful for us and other travelers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
5 out of 5
by A verified traveler

Happy from Granada

Posted Jul 8, 2017 on Hotels
Fabulous stay at Villa Jerez, all staff very attentive and efficient, and all seemed happy to be serving you. If I was to be slightly negative, we felt parasols around pool area required attention, they kept blowing over, one blew into pool, which could have proved quite dangerous to children. Also sun loungers would benefit from mattresses as they were quite hard. We were staying in a suite which was excellent, again one slight negative there was no full length mirror any where in the suite. Neither things would deter us from staying there again and we would certainly recommend to any one.
Comment from Hotel Management
Jul 15, 2017
Dear Sir or Madam, Thank you very much for sharing your experience in Hotel Villa Jerez. We are very much complimented that you would like to come back and will be happy to offer you the best service we could. Yours truly, Paco Heras, Front office and reservation department
5 out of 5
by A verified traveler

Great Base for your stay in Jerez

Posted Jul 6, 2017 on Hotels
Certainly a great place to stay to see Jerez
Comment from Hotel Management
Jul 8, 2017
Dear Sir or Madam, We are very happy by your comments about us. Thank you very much for sharing your feedback, definitively very useful for us and other travelers. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
5 out of 5
by Jane

Little gem.

Posted Apr 29, 2017 on Hotels
Really lovely Hotel. What a gem. Staff could not do enough for you. Very quiet position. Room nice and large. Fab bathroom. Breakfast nice and everything very fresh. Great pool area. Can't wait to go back!!
Comment from Hotel Management
May 5, 2017
Dear Mrs. Jane, We are flattered by your comments about us. Thank you very much for sharing your feedback, definitively very useful for us and other travelers. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
4 out of 5
by Ronald

Two day visit

Posted Mar 30, 2017 on Hotels
Went to see Royal Andaluthian Horses . Location excellent , also good position for race track
Comment from Hotel Management
Apr 5, 2017
Dear Mr. Ronald, Thank you very much for your comments about our Location. We very much appreciate your opinion that helps us keep improving our service. Kind regards, Paco Heras, Front office and reservation department
4 out of 5
Recommended
for Couples
by A verified traveler from West Sussex, England

Sherry tasting birthday celebration

Posted Mar 13, 2017
Pros: The location, and the staff
Cons: Beds need to have softer mattress.
Location: The Equestrian school and Sandeman bodegas are within walking distance. Both are excellent, and well worth visiting.
The hotel is in a really good location for the Equestrian school, and for the Sandeman bodegas. The staff were extremely helpful, and the restaurant recommendations were first class. Our room was large, and clean, with good facilities. However the twin beds were very hard.
Comment from Hotel Management
Mar 21, 2017 by PH, Hotel Management
Dear Mr/Mrs. Peter, Thank you very much for sharing your feedback, definitively very useful for us and other travelers. I will share your comments with Hotel team and will be part of our plans to improve services and facilities. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
5 out of 5
by A verified traveler

Posted Mar 7, 2017 on Hotels
Nice place to stay, great breakfast and friendly service
Comment from Hotel Management
Mar 10, 2017
Dear Sir or Madam, We are flattered by your comments about us. Thank you very much for sharing your feedback, definitively very useful for us and other travelers. We hope to welcome you again soon. Best regards, Paco Heras, Front office and reservation department
5 out of 5
by A verified traveler

Posted Jan 1, 2017 on Hotels
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for rating the Hotel Villa Jerez. Best regards Paco Heras Jefe de Recepción