Fridge, microwave, stovetop, dishwasher

Reviews of Sonesta Simply Suites Jersey City

2.5 out of 5
Sonesta Simply Suites Jersey City
21 Second Street, Jersey City, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 523 out of 1007 reviews" "
Rating 8 - Good. 283 out of 1007 reviews" "
Rating 6 - Okay. 113 out of 1007 reviews" "
Rating 4 - Poor. 53 out of 1007 reviews" "
Rating 2 - Terrible. 35 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel, Middleburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 23, 2024
Greetings! Thank you for the great feedback and ratings! We appreciate you choosing our hotel for your recent visit to Jersey City. We hope to welcome you back soon!

10/10 Excellent

Dominique

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 22, 2024
Hello! Thank for the perfect 5/5 rating! We appreciate you taking the time to provide awesome feedback from your recent stay. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 6 nights in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 22, 2024
Hi! Thank you for your recent feedback and perfect rating! We are truly appreciative of the wonderful review and thank you for choosing Sonesta Jersey City! We look forward to welcoming you back!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 22, 2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your recent experience was perfect! We hope your enjoyed the beautiful Jersey city views and our newly renovated hotel. We look forward to welcoming you back soon!

10/10 Excellent

Jason, Jamaica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean facility that’s close to transportation to chill in Jersey and go to manhattan!
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 17, 2024
Hello! Thank you for your wonderful feedback. We are thrilled you enjoyed our property and location. We hope you had a great visit to Jersey City. See you soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 17, 2024
Thank you for your recent review. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Luke

Liked: Cleanliness
friendly front desk check in
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on Mar 17, 2024
Greetings! Thank you for the wonderful 5/5 review! We are thrilled that you had an enjoyable stay and that our team was friendly upon check in. We will be sure to share your feedback with the team. Thank you for staying with us!

6/10 Okay

Marie

Stayed 4 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on Mar 25, 2024
Greetings! Thank you for reviewing your recent stay. We hope you enjoyed our newly renovated suites and amenities. We appreciate your feedback and will be sure to utilize your feedback to continue perfecting our guests' experience. Thank you for staying!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sonesta Simply Suites Jersey City on Mar 4, 2024
Greetings! Thank you for taking the time to review your recent stay with us. We are thrilled your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities and had the opportunity to take in the beautiful Jersey City sights. We look forward to welcoming you back. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly set up for exactly what I needed - a long-term stay in a convenient place for transportation links, food, etc. (e,g, laundry facilities really surprised me). Staff were very helpful and courteous. Unfortunately the property is right at the sharpest corner in the light-rail system, and the noise on that side is pretty bad.
Stayed 13 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on Feb 26, 2024
Greetings! Thank you for taking the time to review your recent stay. We are thrilled that your stay was a 5/5! We hope you enjoyed our newly renovated suites and amenities. We will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back!

6/10 Okay

Vera

Traveled with family
Liked: Amenities
We had problems with the shower/tub drain and a/c
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on Feb 25, 2024
Greetings! Thank you for taking the time to review your recent stay. We hope you enjoyed our newly renovated suites and amenities. We are sorry to hear that you experienced some maintenance issues during your stay. We will certainly share your feedback with the appropriate hotel team members to ensure these were isolated issues corrected moving forward. Your feedback is used as a training tool to ensure we continue to perfect out guests' experience. We hope to welcome you back!

8/10 Good

Ricardo

Liked: Staff & service, property conditions & facilities
The room was good and it looked clean but it didn’t smell fresh. The bed sheets didn’t smell fresh as well. Maybe humidity. Since I stayed only for two nights I didn’t complain about it.
Stayed 2 nights in Feb 2024
Response from Sonesta Simply Suites Jersey City on Feb 23, 2024
Greetings! Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our newly renovated suites! Based on your feedback, it appears there were areas for improvement. We apologize for any inconvenience and will be sure to share your feedback with the appropriate hotel team members. We look forward to welcoming you back soon!

4/10 Poor

Steven

Check in was a nightmare.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on Feb 23, 2024
Hello! Thank you for taking the time to review your recent stay. We are deeply sorry to hear that your check experience was not satisfactory. We would like to discuss your recent experience further to ensure we regain your trust. Please feel free to contact the property directly and ask to speak with the Manager on duty. We look forward to connecting.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, modern and the price was good.
Stayed 1 night in Feb 2024
Response from Sonesta Simply Suites Jersey City on Feb 20, 2024
Greetings! Thank you for your recent review. We are thrilled that your stay was a 5/5! We are pleased to hear that you enjoyed our clean and newly renovated modern suites at a great value! It is always great to share wonderful feedback such as yours with our team. Thank you for choosing Sonesta Simply Suites Jersey City. We look forward to welcoming you back soon!

10/10 Excellent

Santino

Stayed 6 nights in Feb 2024
Response from Team Jersey City on Feb 15, 2024
Thank you for your great review.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonesta Simply Suites Jersey City on Feb 7, 2024
Hello! Thank you for a perfect 5/5 rating! It is always great to share positive feedback and ratings with the team. We are thrilled that you enjoyed our newly renovated suites and property. We look forward to welcoming you back soon!

4/10 Poor

Panpan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good as price
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on Jan 28, 2024
Thank you for taking the time to provide feedback from your recent stay with us. Based on your feedback, we noticed we did not exceed your expectations. We hope we have the opportunity to host you again and provide an exceptional experience. If you would like to discuss your stay further, please feel free to contact the hotel directly. We hope to welcome you back!

8/10 Good

Churchill

Traveled with family
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Greetings! Thank you for choosing Simply Suites Jersey City during your recent visit to our area. We appreciate your feedback as it helps us continue to improve and perfect our guest experience. We look forward to welcoming you back soon!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay and only a 9 min walk to the PATH train to get into NYC
Stayed 2 nights in Jan 2024
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Hello! Thank you for the perfect 5/5 review! We are thrilled to hear that you had a really nice stay and that our hotel was centrally located for needs. We will be sure to share your wonderful comments with the team. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

Arindam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance from the NJ Exchange Place and Path station. So if you plan to travel to NYC using public transport, this is a good place to just park your car and then come back and sleep in for the night. Parking costs $25 per night plus tax, so be mindful. The staff are nice and friendly. Overall good experience if not great.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Greetings! Thank you for the 5/5 rating! We greatly appreciate your feedback and wonderful comments. It is always great to share such great feedback with the team. We hope to welcome you back soon. Thank you for staying with us during your recent visit to Jersey City!

8/10 Good

Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Spacious, clean room. Comfortable. Would stay here again.
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Hello! Thank you for your recent review and feedback. It is great to hear that our newly renovated suites were spacious, comfortable and clean! We will be sure to share your feedback with the team. We look forward to welcoming you back!

6/10 Okay

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Greetings! Thank you for taking the time to review your recent stay. Your feedback is important to us as it helps us continue to improve and perfect our guest experience. We hope we have the opportunity to host you again soon. Thank you for staying with us!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location , espectacular service Super professional, easy check in Only thing I didn’t like, service women came a know my door before check out time .
Stayed 3 nights in Dec 2023
Response from Sonesta Simply Suites Jersey City on Feb 7, 2024
Greetings! Thank you for the perfect 5/5 rating! We are thrilled that our service was professional and friendly! We will be sure to share your feedback and comments with the appropriate hotel team members. Thank you for staying with us. We look forward to welcoming you back!

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the remodel in september that ruined this hotel for me: I have been staying at this hotel for many years, most notably, during hurricane sandy for 3-4 weeks in 2012... living abroad in london, i come back to the area, once or twice per year, and always want to stay here, so convenient, great staff... did not feel like a hotel, felt like a temporary home over the years... one of my favorite features was that i could work from my room, and then take 'coffee breaks', involving me walking down to the elevator, riding to the ground floor, passing the reception and saying 'hello', and then filling up my coffee, headed back to my room the kitchen is gone, the fresh coffee is gone, the colors of the remodel make the hotel look and feel like an office building the beds are comfortable, the rooms are the same shape, there is that nice 'smell' everywhere inside... but DUDE! i see the general manager has taken the space of the 'general pantry', where i used to fill up on coffee i would imagine in a property that size, the general manager could have taken a plush office somewhere else in the building i sensed it as soon as i walked in, a pathetic attempt at 'converting' the pantry to items stapled to the wall in the entrance... i will finish, putting it this way: the rooms haven't changed (except for different fixtures and art), i recognize the friendly staff over the years, still working there... so physically, the room is the same.. it no longer feels like a temporary home 8(
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on Jan 19, 2024
Greetings! Thank you for taking the time to provide feedback from your recent stay with us. As a loyal guest to our property, we are greatly sorry that our recent remodel and layout fell short of your expectations and did not fulfill the level of comfort you once felt. We are always looking for ways to continue improving and perfecting our guest experience, therefore we greatly value your feedback. We would like to discuss your stay further if you would allow us the opportunity. Please feel free to contact the hotel directly to connect with hotel management. We are committed to doing our best to keep our guests satisfied and coming back to visit us for years to come! Thank you again for your valued feedback and time.

8/10 Good

Sugandha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sonesta Simply Suites Jersey City on Dec 21, 2023
Thank you for taking the time to review your recent stay! We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

10/10 Excellent

Motohiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, quiet, staffs are friendly, lots of food options around.
Stayed 18 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Dec 21, 2023
Greetings! We are thrilled your stay with us was great! We will be sure to share your wonderful feedback with the team. We hope to welcome you back soon!

10/10 Excellent

Gitte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of Manhattan minutes from hotel
Stayed 1 night in Dec 2023
Response from Sonesta Simply Suites Jersey City on Dec 21, 2023
Hello! We are pleased to hear that you were able to take in the breathtaking NYC views right from our hotel. We are thrilled that you enjoyed your stay with us. We look forward to welcoming you back!

4/10 Poor

Zhijuan

Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 29, 2023
Hello! Thank you for staying with us. We will share your review with the appropriate team members. We hope we have the opportunity to welcome you back soon!

10/10 Excellent

Vera

Stayed 3 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 22, 2023
Hi! Thank you for a 10/10 rating! We greatly appreciate you taking the time to review our hotel. We will be sure to share the perfect rating with the team. We hope to host you again soon!

6/10 Okay

CHRISTOPHER

Business traveler
Liked: Room comfort
Dumb TV's
Older TV's, not smart. No Nexflex. No housekeeping service on my two night stay.
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 22, 2023
Hello! Thank you for taking the time to review your recent stay with us. We are sorry to hear that your recent stay did not meet your or our expectations. We will share your feedback with the appropriate hotel team members. We hope we get the opportunity to host you again soon!

10/10 Excellent

Antoniya

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book again. It wasn't my first choice of hotel but everything nearby was sold out and I was very pleasantly surprised by the hotel.
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 22, 2023
Greetings! Thank you for reviewing your recent stay. We are thrilled that you were pleasantly surprised by our hotel and accommodations. We hope you enjoyed our newly renovated suites and amenities. We hope to be your Jersey City hotel when you visit our area again. We look forward to welcoming you back!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 13, 2023
Hello! Thank you for providing us with a 10/10 rating! We appreciate your feedback. We will be sure to share your wonderful review with the team. Thank you for staying with us!

8/10 Good

Brian

Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 16, 2023
Greetings! Thank you for taking the time to review your recent stay. We are pleased to hear that you enjoyed your stay. We hope we have the opportunity to welcome you back soon!

8/10 Good

Duane

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is great. Only issue was the 7 day cleaning policy which I stil had to follow up on after 7 days had passed. The carpet seemed pretty worn so did the AC unit. My colleague had to request a room change because his carpet was very musty and the room had a bad odor.
Stayed 5 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 13, 2023
Greetings! Thank you for your feedback regarding your recent stay with us. Your comments are important to us, as they provide us an opportunity to better serve you. We will be sure to share your comments and concerns with the appropriate hotel team members. We value your feedback. We hope to host you again soon!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 16, 2023
Hello! Thank you for your recent review. We are thrilled that your stay was a 10. We will be sure to share your great feedback with the team. We look forward to welcoming you back soon!

10/10 Excellent

Mon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 13, 2023
Thank you for your great rating and feedback! We appreciate you taking the time to review your recent stay. We hope to welcome you back soon!

10/10 Excellent

Broox

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing. Great staff.
Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 13, 2023
Hi! Thank you for your wonderful feedback. We are pleased to hear that our team and guest suites were perfect for your recent stay. We will be sure to share your feedback with the team. Thank you for choosing Sonesta Simply Suites Jersey City!

10/10 Excellent

P. Christopher

Stayed 1 night in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 29, 2023
Greetings! Thank you for your recent review. We appreciate your feedback and wonderful rating. We look forward to welcoming you back soon!

10/10 Excellent

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way!!!
Everything was excellent! Joneal, the front desk clerk, was very professional and extremely helpful! She did an excellent job andI give her the following grade overall: A+++
Stayed 3 nights in Nov 2023
Response from Sonesta Simply Suites Jersey City on Nov 8, 2023
Thank you for choosing Simply Suites Jersey City! We are thrilled to hear that you had an excellent experience and that our team was attentive and helpful. We will also be sure to recognize Joneal for her outstanding A+++ service! It is always great to share wonderful feedback with the team. We hope to welcome you back soon! Thank you for staying with us.

8/10 Good

xuhua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is clean. Easy access to PATH station.
Stayed 3 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Nov 3, 2023
Greetings! Thank you for reviewing your recent stay with us. We are pleased to hear that our facility and location met your expectations. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

2/10 Terrible

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
NEVER AGAIN!
Hair strands stuck in the bathroom wall. Arrived very late in the evening so I did not want to bother them but went to reception in the morning to personally asked to have it cleaned. Nothing happened. After a very long day at work, this is an added stress. I called reception this time, and she says she is going to send someone. 11pm later, nobody came, neither has she acknowledged that there will be nobody coming. I let it go and the next morning asked reception to put fresh towels, fresh sheets and cleaning supplies so I can be the one to clean. To Pay $325++ a night and have this kind of service, is not worth it. I thought I would try the hotel to bring in our corporate account, never again. I emailed Samantha with the pictures of what I found and I got deaf ears. That's ok. Now I know how important we are as clients/customers for Sonesta.
Stayed 4 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 24, 2023
Greetings; We are deeply sorry for the occurrences presented in your feedback from your recent stay. We assure you this is not the norm for our hotel and we take feedback such as yours very seriously. Your feedback will be shared with the appropriate hotel team members to ensure this was an isolated issue corrected forward. We certainly would like to discuss your stay further and personally apologize. If you decide to discuss your stay further with the property management, please contact the Hotel General Manager. We hope we have the opportunity to provide a satisfactory stay in the future and exceed your expectations!

8/10 Good

Bingfeng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 24, 2023
Greetings! Thank you for reviewing your recent stay. Your feedback is greatly appreciated. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back soon!

6/10 Okay

McKenna

Traveled with partner
Disliked: Staff & service
Upon checking in, the woman at the front desk was very unfriendly and unwelcoming. Later the same evening, we had to see the front desk staff again and this time, a man was very unfriendly. We were placed in a room next to a woman who screemed and yelled on the phone our entire stay. Overall the room was clean and the hotel was fine, but will not be staying here in the future.
Stayed 3 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 18, 2023
Hi McKenna; Thank you for reviewing your recent stay. We appreciate your feedback as it allows us to determine areas in which we are meeting our guests needs as well as areas for improvement. Based on your recent feedback there were service opportunities missed. Please accept our sincere apology. We will be sure to share your feedback with the appropriate hotel team members. If you would like to discuss your stay further please contact the property directly. We hope we have the opportunity to host you again and provide a seamless Simply experience.

10/10 Excellent

Douglas M.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Thumbs Up!
We were highly impressed by the location, the cleanliness, all that it offers for a suite, and the friendliness of the staff. Highly recommend this place.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 17, 2023
Greetings! Thank you for the great 10/10 review! We greatly appreciate your kind feedback and recognizing our friendly team. It is always great to share great feedback such as yours with the team. We look forward to welcoming you back!

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable room with plenty of space. Very quiet at night. The neighborhood is very pretty and the hotel is a short walk to the Path station. The shower head was nice and water pressure adequate. The parking lot is right across the hotel and very convenient.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 17, 2023
Hi Isabel; Thank you so much for your great review of our hotel! We are pleased you enjoyed our location and services. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 17, 2023
Greetings! Thank you for reviewing your recent stay with us. We appreciated your feedback and will be sure to share your ratings with the appropriate hotel team members. Thank you for staying!

10/10 Excellent

sergey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for one night only, therefore my impression is limited. However, the staff was friendly and helpful. I checked out at 6am and there was a pretty active individual at the reception, I didn’t have to wait even a couple of seconds. The room was clean and all equipment I tried to use (well, coffe machine and shower) was good. There is light train line running near and my window was looking exactly that direction, so I was able to hear something, the line is that I knew about this line and tbh didn’t care.
Stayed 1 night in Oct 2023
Response from Sonesta Simply Suites Jersey City on Oct 17, 2023
Greetings! Thank you for reviewing your recent stay with us and providing a 5/5 rating! We are pleased to hear your overall experience was great. We hope you enjoyed the improvements we recently made and got to take advantage of our on property amenities. We hope to host you again soon!

10/10 Excellent

??

Stayed 4 nights in Oct 2023
Response from Sonesta Simply Suites Jersey City on Nov 2, 2023
Greetings! Thank you for rating your recent stay a 5/5! We appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

Carlos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Sep 2023
Response from Sonesta Simply Suites Jersey City on Oct 2, 2023
Greetings! Thank you for taking the time to review your recent stay with us. We are pleased hear that you had a very good experience. We hope you enjoyed our newly renovated suites and amenities. We look forward to welcoming you back!

2/10 Terrible

MARI

Traveled with family
Disliked: Cleanliness, staff & service, amenities
They didn’t change our towels and the receptionist was rude.
Stayed 2 nights in Sep 2023
Response from Sonesta Simply Suites Jersey City on Sep 19, 2023
Hi Mari! Thank you for taking the time to provide feedback during your recent stay. We apologize for the missed service opportunity you encountered. We assure you this is not the norm for our hotel and we will certainly share your feedback with the appropriate hotel team members to ensure this was an isolated issue corrected moving forward. If you wish to discuss your stay further, please contact the hotel directly. We truly apologize and hope we have the opportunity to host you again in the future!