Ratings based on 545 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montréal, Canada

bon rapport qualité prix

Posted Aug 25, 2015
Pros: avoir une chambre pour 6
Cons: plus de serviettes de toilettes
Location: NY est accessible rapidement en voiture ou en transport en commun
chambre pour 6 (2 lits Queen+1 canapé lit). propre. calme. petit-déj très correct. proche du tunnel Lincoln. stationnement gratuit ou park n'ride payant proche pour prendre le transport en commun vers NYC
Comment from EPC
Aug 29, 2015 by Vivian Pereira, EPC
Thank you for taking the time to write regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
Pros: Good breakfast, easy to access NY by shuttle bus
Cons: Noisy air condition
Nice hotel to access New York, convient daily shuttle bus service to Time Square.
Comment from Hotel Management
Aug 25, 2015 by Vivian Pereira, Hotel Management
Thank you for taking the time to write regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted Aug 19, 2015
Everything was nice, clean, has a shuttle bus into NYC, so park, stay and ride.
Comment from Hotel Management
Aug 22, 2015 by Vivian Pereira, Hotel Management
Thank you for taking the time to write regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
2 out of 5
by A verified traveler

Comfort Suites North Bergen NJ

Posted Aug 10, 2015
Pros: Breakfast.
Location: There is a restaurant next door but that is the only one. Have to drive for anything else. Its on a divided highway which means you have to Uturns.
Room was advertised as a 4 person room but there was only a king bed and pull out LOVE SEAT that only slept 1 person. Had to get a cot which took up about every remaining square foot of the floor. The night manager was no help at all and didn't seem in the least concerned that we would not fit in the room. I could upgrade to 2 beds if I basically paid twice as much. Called Expedia for help. Was told they had high call volumes and would call back in 48 minutes. They called back in the middle of the night leaving 3 messages with no content. On the positive side, the breakfast was great. Not a continental as advertised but real eggs, ham, sausage etc.!
Comment from Hotel Management
Aug 14, 2015 by Vivian , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
5 out of 5
Recommended
for Everyone
by A verified traveler

Visit the busy New York city

Posted Aug 5, 2015
Unforgettable experience and so as for my boys.
Comment from Hotel Management
Aug 9, 2015 by Vivian Pereira, Hotel Management
Thank you for taking the time to write regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
1 out of 5
by A verified traveler from new jersey

Rude Staff

Posted Aug 4, 2015
The very rude front desk clerk tried to overcharge my daughter and I had to speak to the manager to clear up the problem. The next day the check out clerk was also rude and I needed to speak to the manager again.
Comment from Hotel Management
Aug 9, 2015 by Vivian Pereira, Hotel Management
Thank you for taking the time to write regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel!

Posted Jul 25, 2015
My husband and I and my 2 children stayed at this hotel for a family vacation to New York City. I was very impressed with the hotel's cleanliness and condition. The staff was very good about cleaning our room everyday and the free breakfast was great. I would recommend this hotel to everyone!
3 out of 5
Recommended
for Families
by A verified traveler

Convenient to interstates

Posted Jul 21, 2015
Cons: elevators very slow
Close to lots of restaurants at local Mall and theater. very long wait for elevator every time we got on. good assortment of foods for continental breakfast. could hear traffic throughout the night.
Comment from Hotel Management
Jul 23, 2015 by Vivian Pereira, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, VIVIAN PEREIRA GM COMFORT SUITES 2013920008
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Room easily accommodated a family of 5 (2 double beds and sofa bed)
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Liberty State Park.

Posted Jun 16, 2015
We had a pleasant stay and it was close to Liberty State Park. Staff was friendly and very helpful!