Suite, Non-Smoking, 1 King Bed with Sofa Bed and Jacuzzi | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Quality Suites NYC Gateway

2.5 out of 5
Quality Suites NYC Gateway
1200 Tonnelle Ave, North Bergen, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 283 out of 1009 reviews" "
Rating 8 - Good. 348 out of 1009 reviews" "
Rating 6 - Okay. 165 out of 1009 reviews" "
Rating 4 - Poor. 95 out of 1009 reviews" "
Rating 2 - Terrible. 118 out of 1009 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Juana

Traveled with partner
The room was okay. Only a couple of fast food places within walking distance. A very nice steak house next door but it's very pricy. There is a gas station/convenience store only a couple hundred feet away. On day one, our TV didn't work and had to be repaired. Paid extra for a kitchen but there were no dishes or pots and pans in the room. When we asked about it a couple of days later, we were told that we had to ask for the pots and pans at the front desk.
Stayed 5 nights in Mar 2024
Response from Quality Suites on Mar 27, 2024
Thank You

6/10 Okay

Erika

Traveled with family
Liked: Amenities, property conditions & facilities
Its old and this hôtel needs a make over
Stayed 1 night in Mar 2024
Response from Quality Suites on Mar 27, 2024
Thank You

10/10 Excellent

Jose Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el lugar, una buena limpiaza con olor agradable, el desayuno no es variado, pero hay opciones. Muchas gracias por la atencion.
Stayed 3 nights in Mar 2024
Response from Quality Suites on Mar 27, 2024
Thank You

8/10 Good

Oscar

Stayed 3 nights in Mar 2024
Response from Quality Suites on Mar 27, 2024
Thank You

8/10 Good

Queen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Mar 2024
Response from Quality Suites on Mar 22, 2024
Thank You

6/10 Okay

Angela

Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 19, 2024
Thank You

6/10 Okay

maria

Traveled with family
Limited towels
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 19, 2024
Thank You

10/10 Excellent

Kaishi

Traveled with family
Liked: Property conditions & facilities
we enjoyed the waffles for breakfast
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 19, 2024
Thank You

6/10 Okay

maria

Na
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 19, 2024
Thank You

10/10 Excellent

leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Atendimento maravilhoso!
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 15, 2024
Thank You.

2/10 Terrible

Uday

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Suites on Mar 15, 2024
Thank You

2/10 Terrible

jim

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You

4/10 Poor

Kimberly

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The room has leaking bathroom ceiling. Drywall screws holding the drawer on. The mattress was smaller than the metal frame underneath and slammed my shin whole getting up to pee in the night. the smell through the building musty and stale. The pullout couch for the kids was hard and uncomfortable and when asking for more blankets to put on the mattress for comfort the front desk said no. The whole family slept horrible trying to fit on the beds.
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You for taking the time to fill in our on line survey we do appereciate your feed back we are extremely sorry for the inconvenience caused to you but next time when ever you are back in the area .

10/10 Excellent

Jazmin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, comfortable, and it smelled great
Stayed 1 night in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You

8/10 Good

Mohamad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always go to this hotel with my family and I am sure we will never be disappointed. The staff members vary, so some will greet you with a smile while others may not. But if you have any questions, everyone will try to help you. The rooms are clean, the breakfast is sufficient, and the staff are friendly. We will definitely come back for the third time.
Stayed 3 nights in Mar 2024
Response from Quality Suites on Mar 13, 2024
Thank You.

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good condition and clean
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You

8/10 Good

Kyiera

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Love my stay very clean and friendly staff.
Stayed 1 night in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You

2/10 Terrible

Sary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible, the conditions of the place are awful. The smell in the rooms is too strong and the beds are uncomfortable.
Stayed 2 nights in Mar 2024
Response from Quality Suites on Mar 12, 2024
Thank You for taking the time to fill in our on line survey we do appereciate your feed back and we are extremely sorry for the inconvenience caused to you,when ever you are back in the area we can make a memorable stay.

4/10 Poor

Wasalie

Disliked: Cleanliness, staff & service, property conditions & facilities
Whirlpool tub in room was chipping and dirty, room smelled of cigarettes, employees were rude, area was sketchy. Bed was very comfortable though.
Stayed 1 night in Feb 2024
Response from Quality Suites on Mar 12, 2024
Thank You.

2/10 Terrible

Keith

Disliked: Property conditions & facilities
Room was dirty, stained sheets and blankets.. Our room door would not lock unless lifting the door first. (417) The handles in the room were broken on almost all the drawers and closet. Ceiling fan in bathroom was falling out. Light fixtures were broken. The entire hotel had NO ICE! (I really wanted a drink)
Stayed 3 nights in Feb 2024
Response from Quality Suites on Feb 23, 2024
Extremely sorry for the inconvenience We understand you had a lock problem we wish you had brought to the notice of front desk all these issues even before using the room we could have resolved the issue .

10/10 Excellent

Elvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great spending a weekend in this hotel, staff is very nice, respectful and attentive. The breakfast is amazing. Simply love it here.
Stayed 2 nights in Feb 2024
Response from Quality Suites on Feb 23, 2024
Thank You.

6/10 Okay

Steve

Business traveler
Liked: Staff & service
It wasn’t bad but like I’ve read in other reviews it is a little muggy or the rug in the rooms smell a little, the AC/Heater is very loud, and the walls are thin where you can hear everything going on in the surrounding rooms. Other than that the Hotel is a much better stay than any of the Motels in the area and the staff was very nice and professional.
Stayed 1 night in Feb 2024
Response from Quality Suites on Feb 23, 2024
Thank You.

8/10 Good

SNEHA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was very comfortable. Property staff were very helpful. Overall a great stay!
Stayed 3 nights in Feb 2024
Response from Quality Suites on Feb 20, 2024
Thank You

8/10 Good

Leila

Stayed 1 night in Feb 2024
Response from Quality Suites on Mar 22, 2024
Thank You

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Quality Suites on Feb 15, 2024
Thank You

10/10 Excellent

Aeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 15, 2024
Thank You

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

4/10 Poor

taquesha

Disliked: Cleanliness, amenities
there was a roach in my room
Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

8/10 Good

Russell

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Quality Suites on Feb 2, 2024
Thank You

4/10 Poor

Veronica

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This is not a property I would recommend for anyone to stay.
Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

8/10 Good

Canes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent hotel for the price.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

2/10 Terrible

alex

Traveled with family and small children
Disliked: Amenities
So when I got there, it was nice and peaceful. The lady at the desk told us the tvs were not working, which should’ve been a red flagged but I continued my stay there. After going up, the door to our room made a noise every time it opened and closed and the curtains were broken so we could not close them. Overall, this hotel needs some work, as things were broken, breakfast was eh at best. Personally, I wouldn’t come back here even if it is cheap.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Sorry for the inconvenience the issue has been resolved.

2/10 Terrible

Arthor

Traveled with family
Disliked: Staff & service, amenities
Handling of our reservation was unprofessional. It took 75 minutes to check in because what we reserved they said was unavailable. We requested a refund, called Expedia and then they made what we reserved available. The hotel has poor business practices, they were very unknowledgeable of how to handle issues, and to a degree were dishonest. For days they had no television service. They had no sign to tell customers but waited until they got into their rooms for them to find out. Further, we had a 12 noon check out due to the earlier inconvenience, and at 11:10 am, someone overrides the lock and enters the room. Our phone, which did not work to call out, worked to call in, asking when we are leaving. Again, a very unprofessional site and we challenge you Expedia to better vet the sites you offer on your site. We have had numerous bad experiences recently and we now see you as the common denominator. This location had a 9.0 rating, where the rating should be more of a 2-3.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
We are extremely sorry for the inconvenience caused during the time of check in but we assure you next time you are back in the area will be a pleasant one.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

8/10 Good

Lilya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small, but that is what one expects in New York. The bathroom had no heat source. We had closed the door to keep the light out, so in the morning it was like ice. The wall-to-wall windows were magnificent. Staff were very helpful.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities
Nick
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

6/10 Okay

Jonathan

Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

4/10 Poor

Mercedas

Traveled with partner
Disliked: Cleanliness, amenities
Upon seeing the building driving up, I thought it’s a nice building. Upon pulling in, the driveway was full of slush and ice, as well as the parking area. I got the suite with jacuzzi tub and only 2 out of the 6 jets worked. Their was hair in the tub (jacuzzi tub). Breakfast was not what I expected. A waffle and unflavored cereal is a shame but…… Overall, it was an ok stay. Probably wouldn’t stay here again, but the staff was friendly so there’s that.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You for taking the time to fill in our on line survey we are extremely sorry for the un pleasant stay it was one of those snow storm that hit the east coast but when ever you are back in the area we assure you of a pleasant stay.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was terrible, only had cold cereal, muffins, coffee and juice. Needs to have a better selection
Stayed 3 nights in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

4/10 Poor

Rosana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist (male) at night was not very friendly at all. Had a bad attitude. Room- air conditioner made a loud noise all night and was really dirty. Bathroom lock was broken. Could not lock the door. Sheets smelled dirty. Overall a terrible experience.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You for taking the time to fill in our on line survey we do appereciate your feed back and we are extremely sorry for the inconvenience you occurred during your stay, when ever you are back in the area we assure you would have a memorable stay.

4/10 Poor

Pernell, Holly Ridge

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The only reason I gave it two stars instead of one is because of convenience. It's in close proximity to a lot of what you come to NY for, and is surrounded by some pretty good places to eat. Front desk sits behind bulletproof glass and acts as if you're bothering them. The room and hotel overall is clean and the cleaning staff are nice ppl, BUT you'll know it's clean because of the overuse of Fabuloso. Dated hotel overall, could use renovations. Not the easiest place to enter or exit with a car, but parking lot was safe enough.
Response from Quality Suites on Jan 27, 2024
we are extremely sorry for the un pleasant stay

10/10 Excellent

Keneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

8/10 Good

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You

10/10 Excellent

LEKHANATH

Stayed 2 nights in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Quality Suites on Feb 2, 2024
Thank You

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Quality Suites on Jan 27, 2024
Thank You