Posted Jan 2, 2017 on Hotels
Very bad experience. I booked this hotel from Hotels.com however, when I arrived, front desk told me that the reservation is not in the system, and repeat the words. I shown her the reservation print out. after waiting 20 min, I was given a room (King bed with sofa) instead of reserved Two double bed. I felt not be welcomed from her attitude.
The room was noisy, when the heater start sounds like huge motor in the room.
When I checked out, the hotel charged me taxes again even my print out show "Total amount to pay at hotel in their local currency $352.26" (this is a refundable booking, I confirmed with Hotel.com, the taxs included, the room rate is $309), I paid total of $401.
I booked another 3 hotels in NYC during this trip, they all were very good, this one was terrible, strongly not recommend.