Ratings based on 878 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chandler, AZ

Overall very nice, but have one concern

Posted May 2, 2017
Pros: Everything, great food and appreciated the wine in the evenings!
Cons: Nothing as far as we can tell.
Location: We were there for the Comic Con - great food nearby!
Everything in the room and bath was very clean. My husband and I both observed that as per usual in hotel bathrooms, there is an extra roll of toilet paper. We both noticed that the extra roll which we did not touch was gone and appeared to be swiped from the room after the first cleaning on April 29, 2017. We did stick our head out the door and the maid in the hall handed us another one. We just want you to know that there appears to be dishonesty among your housekeeping staff. The only reason we are telling you this is because we are small business owners and know that the little things add up. Donna Beams
5 out of 5
by Thomas

Posted Mar 18, 2017 on Hotels
Great stay!!
4 out of 5
by Miriam

This traveler left a rating score only Posted Mar 12, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Feb 26, 2017 on Hotels
love it
4 out of 5
by Otis

Great Stay

Posted Feb 1, 2017 on Hotels
Really enjoyed our stay. Clean hotel and the breakfast buffet was AWESOME, especially the chef!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Close to bus stop. Decent breakfast. Rooms are a little dated but comfortable.
5 out of 5
by Paige

This traveler left a rating score only Posted Jan 4, 2017 on Hotels
5 out of 5
by Victor

Convenient hotel if you like be close to NYC

Posted Jan 2, 2017 on Hotels
I was just one night and all were great. Easy and fast check-in, more than I expected for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to Manhattan.

Posted Dec 23, 2016
Pros: Comfortable. I like the concept of an open atrium protected from the cold.
Location: Manhattan is 35 minutes away.
The full breakfast is a plus which makes up for the higher cost.
1 out of 5
by A verified traveler from Rochester, NY

Check Out/Billing Issues

Posted Dec 21, 2016 on Orbitz
Pros: accommodations
Cons: straighten out the billing problem
Hotel accommodations were very good. The only issues with the stay centered on the check-out and billing. I have filed a complaint with Embassy Suites. 1) Receipt was not furnished, 2) Credit card was billed prior to check-out, 3) Was told my credit card would be corrected the next day, 4) the next day there was a double booking, 4) called the hotel and the manager on duty was curt/short/and not customer focussed. I'm expecting a detailed follow up with the GM at the Embassy Suite.