Close to NYC bus
Posted Nov 14, 2016 on Hotels
Overall good stay. The concierge was extremely helpful in making our stay great! The one area we believe needs attention is in the customer service at the front desk. The check-in was okay, but she was not friendly, she was efficient, bordering on rude. When we checked out, I was ignored by the man behind the desk and I wound up having to go to the other person when she was done assisting another customer. Very clean, safe, convenient, and close to the NYC bus. We didn't feel valued by the front desk staff at check out or check in.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
I appreciate your comments and will address this with the front desk. I am glad to know that overall you did have a good stay. We welcome you back and hope next time around you will find a friendlier welcome/departure.