Ratings based on 815 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Trip to NY

Posted Aug 17, 2016
We have been using ES for years and chose this location for its proximity to NY, but the customer service from the evening staff at was horrible. First they could not find my reservation, then they did not have the room that I booked (I was guaranteed for late check-in). What I found extremely annoying was the very non-challant attitude of the so called supervisor. We were a family of 6 and was offered a single room instead of the double we had originally booked and was told to book an extra room if we didn't like the alternative that was offered. After a protracted argument with me calling Expedia to be relocated, they magically found the double we had originally booked. When we finally got in the room, we needed an extra pillow/blanket and called for it but of course it never showed up. If I had to judge the hotel by this single experience, I will never go back there but the morning staff was lovely and very helpful. The breakfast was as good as any other ES hotel with good hot and cold selections and beverages. The hotel is older and rooms in obvious need of an upgrade but situated in a good location. I will strongly suggest the evening staff be properly trained and I am still wondering how the supervisor on duty got into a leadership role with the way she handled our check-in.
5 out of 5
by A verified traveler from NY

Very Nice and Kind

Posted Aug 14, 2016
Pros: All the hotel staffs were very kind and helpful. Good breakfast food.
Cons: nothing
Location: good location.
Front Dest staffs are very friendly. Breakfast is excellent. Room was very spacious and cleaned.
4 out of 5
by A verified traveler

Nice Hotel. Great location

Posted Aug 7, 2016
Fantastic hotel to explore NYC eithout actually staying in Manhattan.
5 out of 5
by A verified traveler from london ont

nice and clean and close to new York city

Posted Jul 29, 2016
Pros: breakfast was very good
Cons: start breakfast a bit late!!!!
Location: ok location but I didn't check for tings around..
in my opinion should had a room for six people with two washrooms.. breakfast start to earlier..
5 out of 5
by A verified traveler

Convenient location. Room layout was stunning.

Posted Jul 20, 2016
Everyone on your staff made me feel welcomed. From the initial check-in to the breakfast the entire stay, the staff were hard working and very responsive. Thank you!
4 out of 5
by A verified traveler

Great stay!

Posted May 24, 2016 on Hotels
Close to restaurants and movie theatre. Overall great environment and good vibes! Highly recommend!
1 out of 5
by Ashish

Posted May 23, 2016 on Hotels
Worst possible staff
1 out of 5
by Ashish

Posted May 21, 2016 on Hotels
Have seen the worst possible front desk staff. We had booked 5 rooms using hotels.com and hotel only gave us 3 rooms. We were checking in at 1 am and had to wait till 4 am to get the rooms.
4 out of 5
by A verified traveler

Good place to Stay

Posted May 20, 2016 on Hotels
Good hotel and fairly friendly staff. Had a problem with my initial room. Had to wait until the next day to change rooms. My key stopped working several times during the visit. The breakfast was good except one day they ran out of OJ. The hotel was very clean and the staff was accommodating.
4 out of 5
by A verified traveler

great but missing free wi-fi

Posted May 16, 2016 on Hotels
Everything was great except for not having free wi-fi. That should have been included given the price.