To Whom May Concern. We apologies for the inconvenience caused.As you are aware this is a pet friendly hotel...We spoke to the long-term residents about the situation.I Hope your next visited will be pleasant.

Dear Deborah, Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our free breakfast to be a positive aspect of your stay. Your comments are valuable to us as we strive to enhance the overall guest experience. We hope to welcome you back soon. Sincerely,Hotel Management

Dear Yanitza Fabiana, Thank you so much for this honest review. We are very glad you had a great experience throughout our hotel. We love what we do, but being recognized for a well-done job is always excellent! We will share your compliments with our staff. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Chantal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Michael, Thank you for choosing us for your recent visit. We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Joaquim, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Jennifer, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Ann, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

Dear Solanlly, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We strive to provide a comfortable and hygienic environment and hope to serve you better during your next stay with us.Sincerely,Hotel Management

Dear Larissa, We appreciate you choosing us and for taking the time to leave your feedback. It's great to know our location was ideal for your travel plans and you found our accommodations well-maintained. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. We look forward to your return.Sincerely,Hotel Management

Dear Dayshion, We appreciate you taking the time to share your experience. We apologize if our room inspection process and interactions with our staff did not meet your expectations. Our team strives to create a positive environment, and we will address your concerns to ensure better communication and service. We value your input and hope you give us another opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Dayshion, Thank you for your recent stay. We are thrilled you had a wonderful experience at Extended Stay America, and we are happy you enjoyed the comfort of your room, with lots of room to relax and many amenities, making traveling easy. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Sincerely,Hotel Management

Dear Michael, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management

Dear Victor, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management

Dear Colleen, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the free parking. We appreciate you staying with us and hope to see you again soon.Sincerely,Hotel Management

Dear Guest, We appreciate your positive feedback and are delighted to hear that your experience at Extended Stay America was good overall. Your comments regarding breakfast are duly noted, and we'll explore ways to enhance our offerings. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Crystal, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. Our guests' comfort and safety are our top priorities, and we deeply regret any inconvenience you encountered. We assure you that we have taken significant measures to address these issues and prevent them from happening again. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

Dear Ronn, Thank you for choosing to stay with us. We are sorry you experienced issues with our housekeeping service and breakfast option that did not meet your expectations. Your comfort and satisfaction are paramount to us, and we regret not meeting your expectations. We take your feedback seriously and are committed to improving in these areas to ensure our guests have a wonderful experience. We hope to enhance your stay if you plan to revisit our city.Sincerely,Hotel Management

Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We're delighted to read that you're enjoying the tranquility of the place, and we hope you have a wonderful experience trying the complimentary breakfast. Thank you for taking time out of your day to let us know about your stay, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Adam, Thank you for reviewing your stay at our hotel. Please accept our apologies for the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are sorry for the inconvenience you faced due to the unavailability of a room. We assure you that we will discuss this issue with our team to see what went wrong. Thank you for your patience, and we hope to welcome you again in the future.Sincerely,Hotel Management

Dear Jose, Thank you for staying with us at Extended Stay America. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We hope to welcome you back soon when you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Kevin, Thank you for choosing us. We appreciate your feedback and understand the importance of having essential amenities during your stay. Your input helps us enhance our guests' experience. While we regret any inconvenience you faced, we'll ensure that our offerings align better with your expectations in the future. Thank you for sharing your experience, and we hope to provide a more accommodating stay on your next visit.Sincerely,Hotel Management

Dear Regina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Frania, Thank you for the thoughtful review of Extended Stay America. We are delighted you enjoyed your stay and that we were able to exceed your expectations all for a great price. We're glad you found your room clean and comfortable. Thank you for your kind words regarding our staff. They work hard to make each guest's visit exceptional; therefore, we appreciate the recognition of their efforts. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management